Utility Providers in Jacksonville, TX

We recommend contacting JEA at least three business days before your move. You can do this easily online or by calling (904) 665-6000. If you’re moving into an existing home, JEA can often handle same-day requests if you call before 2:00 p.m., but it’s always better to have it scheduled early!

Almost! One of the perks of living here is that JEA handles your electricity, water, and sewer services. This means you only have one login to manage and one monthly payment for all three major utilities.

JEA does typically require a deposit for new accounts, which is based on the average bill at your new address. However, if you have a strong credit score or a letter of “good standing” from a previous utility company, they may waive that requirement for you.

While JEA does most of the heavy lifting, natural gas in Jacksonville is provided by TECO Peoples Gas. We suggest reaching out to them at least one week before your move. Since gas isn’t bundled with your JEA bill, you’ll want to set up their online portal separately.

Treat this as an emergency! If you smell a “rotten egg” odor, do not turn on any lights or use your phone inside. Leave the house immediately and, once you are at a safe distance, call 911 and the TECO Peoples Gas emergency line at (877) 832-6747.

Yes. A technician from TECO will need to enter your home to perform a safety check and relight the pilot lights on your stove, water heater, and furnace to ensure everything is working correctly before they leave.

That’s right! Unlike many cities, Jacksonville requires residents to provide their own heavy-duty trash cans (up to 45 gallons) for weekly pickup. The city does provide the 95-gallon yellow-lid cart for recycling, but for your regular household trash, you’ll need to make a quick trip to the hardware store.

Recycling is collected every other week in Jacksonville. You can find your specific “A” or “B” week schedule by visiting the MyJax portal or calling (904) 630-CITY.

For large items, you can request a bulky item pickup through the MyJax app or website. Just a heads-up: tires and appliances with freon (like refrigerators) have specific disposal rules, so be sure to check the city’s guidelines before you put them on the curb.

AT&T Fiber and Xfinity are the primary providers, but Google Fiber has been expanding into select parts of the city as well. If you work from home, we suggest checking for fiber availability at least two weeks before your move, it’s much easier to get an installation window before you’re actually living among the boxes.

Think of MyJax as your all-access pass to city services. It’s a website and mobile app where you can report a missed trash pickup, request a new recycling bin, or even report a pothole on your new street.

Absolutely. JEA offers several assistance programs, including Neighbor to Neighbor, which provides temporary help for those in a crisis. You can also sign up for My Home Energy Report, a free service from JEA that gives you personalized tips on how to lower your specific energy and water usage.