- Free Xfinity Mobile Line for 1 year
- Free Peacock Premium*
- Free WiFi Equipment for 24 months
- $100 Visa Prepaid Cards for students
- Plans starting at $30/month
Quick Utility Facts
- The electric utility in Indy is AES Indiana
- Citizens Energy Group is the natural gas and water utility
- Internet service is provided by AT&T, Xfinity, and Spectrum. AT&T offers the fastest speeds and has the most availability, while Xfinity and Spectrum split coverage in the city.
- The cheapest internet plan is $30/month and is provided by Xfinity or Spectrum depending on your address.
- Trash and recycling are provided by the City of Indy DPW.
Electric Providers in Indianapolis
Electricity across Indianapolis is supplied exclusively by AES Indiana (formerly IPL), operating as an investor-owned utility under the regulatory oversight of the Indiana Utility Regulatory Commission (IURC). Because Indiana maintains a fully regulated electricity market, you cannot shop for alternative retail suppliers on an open marketplace; your property is bound to AES Indiana’s service rates and physical distribution grid. The IURC finalized a base rate adjustment implementing a two-phase increase — adding a modest initial shift in July 2026 followed by a secondary adjustment in January 2027 — to fund regional grid hardening, vegetation management, and technological reliability upgrades. Residential rates average around 15 cents per kWh, combining a fixed monthly customer charge with block volumetric usage tiers, making it essential to practice smart energy habits during humid Midwestern summer stretches when central air conditioning strains local neighborhood transformers.
Natural Gas Providers in Indianapolis
Natural gas distribution across Marion County is managed by Citizens Energy Group (operating as Citizens Gas), a unique public charitable trust utility regulated by the state. Unlike deregulated natural gas markets, residential gas in Indianapolis is fully bundled, locking your account into state-approved baseline tariffs alongside monthly gas supply riders (such as Rider A) that adjust dynamically for wholesale procurement costs. Because natural gas powers central forced-air furnaces, water heaters, and cooking ranges across the vast majority of local residences, establishing an account directly through Citizens is a key move-in step. Budget-conscious households should note that the utility assesses a mandatory fixed monthly customer facilities charge regardless of consumption, ensuring that your gas statement carries a persistent baseline cost even during scorching summer months when space heating lies completely dormant.
Top 12 Internet Providers in Indianapolis
- 5 Gbps
- Fiber
- Unlimited
- Mobile
- 95.05%
- $35.00/mo
- Best for High Speed and Gamers
- 2 Gbps
- Cable & Fiber
- Unlimited
- TV & Phone
- 65.59%
- $30.00/mo
- Lock in Your Price for 5 Years
- 300 Mbps
- 5G
- Unlimited
- Mobile
- 100%
- $35.00/mo
- Wireless Internet Great for Renters
- 498 Mbps
- 5G
- 1.2 TB
- Mobile
- 99.97%
- $50.00/mo
- Wireless Internet
- 300 Mbps
- 5G
- Unlimited
- Mobile
- 99.88%
- $65.00/mo
- Wireless Internet
- 400 Mbps
- Satellite
- Unlimited
- 100%
- $55.00/mo
- 150 Mbps
- Satellite
- 150-850 GB
- Phone
- 100%
- $39.99/mo
- Varies
- Fiber, Cable, 5G, & Satellite
- Varies
- 95%
- $39.95/mo
- 2 Gbps**
- Cable
- Unlimited
- TV & Phone
- 40.19%
- $30.00/mo
- Most Affordable Plans
- 5 Gbps
- Fiber
- Unlimited
- 21.82%
- $29.95/mo
- 2 Gbps
- Fiber
- 1 TB
- 4.41%
- $29.00/mo
- 7 Gbps
- Fiber
- Unlimited
- Phone
- 1.96%
- $29.99/mo
Internet and digital broadband access across the city core is a fast-paced, multi-provider marketplace heavily split between AT&T Fiber, Spectrum cable, and expanding fiber footprints from regional operators like Metronet. Symmetrical multi-gigabit fiber optics are widely accessible across modern master-planned subdivisions and suburban tracts, delivering low-latency connections ideal for remote employment and high-definition streaming. However, if you are moving into one of Indy’s celebrated historic urban neighborhoods — such as Broad Ripple, Fountain Square, Lockerbie Square, or the Old Northside — older interior wiring, overhead utility pole easements, and strict historic preservation guidelines can occasionally complicate physical fiber optic line drops. Furthermore, modern downtown loft conversions along the Canal or in the Wholesale District frequently feature exclusive corporate property marketing contracts that restrict inside wiring access to a single ISP, making it vital to confirm unit-level line availability with your building management before move-in.
Water & Sewage Providers in Indianapolis
Water and wastewater treatment services are also consolidated under Citizens Energy Group (Citizens Water and Citizens Wastewater), sourcing raw drinking water from the White River, Fall Creek, and local groundwater aquifers. Your monthly statement arrives as a combined utility bill that integrates clean water volume alongside a structured sewer charge consisting of a fixed monthly base fee plus volumetric treatment rates per 1,000 gallons. To protect residents from paying artificially high wastewater fees while watering lawns or gardening in the summer, Citizens utilizes a protective “Winter Average” calculation: from May through October, your billed sewer treatment volume is capped based on 125 percent of your average winter water consumption established between November and February, shielding your household against extreme outdoor sewer surcharges as long as your indoor plumbing remains leak-free during the winter tracking window.
Top 19 Trash and Recycling Providers in Indianapolis
Trash collection inside the Indianapolis city limits is directed by the Indianapolis Department of Public Works (Indy DPW) in partnership with contracted private haulers like Lakeshore Recycling Systems (LRS) and Republic Services across designated solid waste districts. Standard weekly household garbage collection is funded through local municipal tax structures, with the city providing one free 96-gallon grey cart per single-family residence. However, incoming residents face a major logistical surprise regarding recycling: universal curbside recycling is not scheduled to roll out citywide until 2028. Currently, curbside recycling is an opt-in subscription service provided by LRS for a fee of $9.00 per month (billed quarterly), which delivers a separate recycling cart. Bins must be rolled to the curb or alleyway line by 7:00 AM on your collection morning, maintaining a strict spatial clearance of two to three feet from the street edge and five feet from obstacles, mailboxes, and adjacent carts so mechanical truck arms can safely grab the container.
Utilities Summary for Indianapolis, IN
| Electric Companies: | 1 |
| Natural Gas Companies: | 1 |
| Water & Sewage Providers: | 1 |
| Garbage, Trash & Recycling Providers: | 19 |
| Municipal Electricity: | No |
Making Your Indianapolis Home Move-In Ready: Utility Setup Guide
Getting your utilities up and running doesn’t have to be stressful. We’ve put together this all-in-one guide to help you connect electricity, natural gas, water, trash services, and internet without any of the hassle.
Electricity
In Indianapolis, AES Indiana is the primary electricity provider. They’ve been powering the city for years and offer a range of services to meet your household needs.
Natural Gas and Water
The Citizens Energy Group is a locally owned utility company providing natural gas, water, and wastewater services to approximately 800,000 residents and businesses in the Indianapolis area. They ensure reliable delivery of essential services to keep your home running smoothly.
Trash and Recycling
Waste collection in Indianapolis is managed by the city’s Department of Public Works. They oversee trash and recycling services and handle pick up in four of the cities eleven districts, ensuring that residential waste is handled efficiently. Waste Management and Republic Waste Services handle trash pick up in the other seven districts. To find your specific collection schedule, provider for your district and guidelines, visit the city’s official website.
Best Internet Providers in Indianopolis
Staying connected is essential, and Indianapolis offers a variety of internet service options:
- AT&T Fiber: Provides high-speed fiber-optic internet to over 90% of the city with speeds up to 5 Gbps, ideal for streaming, gaming, and working from home.
- Xfinity: Offers cable internet services to about 65% of Indy, with a range of speed options to suit different needs, along with bundle packages that include TV and phone services.
- Spectrum: The ‘other’ cable internet provider in Indianapolis. Spectrum delivers high-speed internet to about 33% of the city with no data caps, suitable for households with multiple devices.
- Verizon and T-Mobile 5G Home Internet: If you’re looking for a wireless option, 5G Home is your best bet, and these are the best of the best. Offering speeds up to 1 Gbps and wide availability, bundle with your mobile phone to save more.
Availability and speeds may vary depending on your exact location, so it’s best to check with providers directly to see what’s available at your address.
Save Money on Energy Efficiency with Rebates and Discounts in Indianapolis
AES Indiana Prescriptive rebates offer cash back on many energy efficient products for your home. Rebates are available for LED lighting, central air, heat pumps, smart thermostats and more. Savings and cash back vary from product to product. AES Indiana also offers home improvement rebates with savings up to $725 on things like A/C tune-ups, heat pump water heaters, and attic insulation.
The Citizens Energy Group Conversion Rebate Program offers rebates for existing gas customer who use electricity, oil or propane to convert to gas. Rebates are available for water heaters and gas furnaces.
Financial Assistance for Utility Bills in Indianapolis
Marion County offers financial assistance to income eligible households through the INDYEAP Energy Assistance Program. To be eligible for the program you must be a resident of the county, be a U.S. Citizen and meet certain income requirements. The Winter Assistance Fund from the United Way of Central Indiana is available for residents who do not qualify for EAP but meet certain income guidelines and are struggling with their utility bill.
The AES Indiana’s Power of Change program can also assist income eligible customers with a one time grant for assistance with their electric bill. To qualify, you must first apply for the Energy Assistance Program and be either in the LIHEAP, SNAP, TANF, HIP or Medicaid programs.
About the Author
David has been an integral part of some of the biggest utility sites on the internet, including InMyArea.com, HighSpeedInternet.com, BroadbandNow.com, and U.S. News. He brings over 15 years of experience writing about, compiling and analyzing utility data.
Fastest Internet Providers in Indianapolis
| Provider | Connection Type | Download Speed |
|---|---|---|
| AT&T Fiber | Fiber | 5 Gbps |
| Xfinity | Cable & Fiber | 2 Gbps |
| Verizon 5G Home Internet | 5G | 300 Mbps |
| T-Mobile 5G Home Internet | 5G | 498 Mbps |
| AT&T Air | 5G | 300 Mbps |
| Starlink | Satellite | 400 Mbps |
| Viasat | Satellite | 150 Mbps |
| Earthlink | Fiber, Cable, 5G, & Satellite | Varies |
| Spectrum | Cable | 2 Gbps |
| Metronet | Fiber | 5 Gbps |
| Brightspeed | Fiber | 2 Gbps |
| Frontier | Fiber | 7 Gbps |
*Not all speeds available in all areas
Indianapolis Drinking Water Quality Information
Clean drinking water is essential for maintaining good health and overall well-being. Safe, contaminant-free water helps prevent the spread of diseases, supports proper hydration, and ensures the body's vital functions operate smoothly.
Indianapolis's Primary Drinking Water Source: Surface Water
Drinking Water Contaminant Levels
Legal limit: 15 ppb
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Legal limit: 100 ppb
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Legal limit: 60 ppb
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Utilities in Nearby Cities
Frequently Asked Questions
How far in advance should I schedule my utility transfers?
It is recommended to contact AES Indiana and Citizens Energy Group at least 3 to 5 business days before your move-in date. This ensures meters are read and services are active the day you arrive.
Can I set up all my Indianapolis utilities online?
Not entirely. While Citizens Energy Group allows online setup for gas and water, AES Indiana requires new customers to call (317) 261-8222 to verify identity and establish credit. Online account management is typically only available after your first bill is generated.
Can I bundle my water and natural gas bills?
Yes. Since Citizens Energy Group manages natural gas, water, and wastewater, these services are typically consolidated into a single monthly statement, making it easier to track your utility spending.
Will I have to pay a security deposit to start service?
AES Indiana and Citizens Energy Group may require a deposit based on your credit history. However, this is often waived if you can provide a “Letter of Credit” from a previous utility company showing 12 months of on-time payments.
Are there fees for paying my utility bill with a credit card?
Yes. AES Indiana uses a third-party processor (KUBRA EZ-PAY) that charges a small convenience fee (currently around $1.95) for credit/debit transactions. You can avoid this fee by setting up “ExpressCheck” or ACH auto-pay from a checking account.
How do I find my specific trash and recycling pickup days?
Pickup schedules vary by neighborhood. You can find your exact day and provider by entering your address into the “My Neighborhood” tool at Indy.gov or by calling the Mayor’s Action Center at (317) 327-4622.
What should I do if my trash cart is missing or damaged?
The City of Indianapolis provides one 96-gallon cart per household. If it is damaged or stolen, you can request a repair or replacement through the RequestIndy portal or the mobile app.
Who do I contact for a power outage vs. a gas leak?
For power outages or downed lines, call AES Indiana at (317) 261-8111. For the smell of natural gas (sulfur/rotten eggs), immediately leave the area and call Citizens Energy Group at (317) 924-3311 or dial 911.
What is "Indiana 811" and do I need to call it?
Yes, if you plan to do any digging (fencing, landscaping, or mailboxes). You must call 811 or visit Indiana811.org at least two full business days before digging so utility lines can be marked for free.
Why didn't I automatically receive a blue recycling cart when I moved in?
Universal curbside recycling is not yet automatic in Indianapolis and is slated for citywide rollout in 2028. If you want curbside recycling today, you must actively sign up for a paid subscription through Lakeshore Recycling Systems (LRS) for $9.00 per month (billed quarterly), or drop your loose recyclables off for free at one of the city’s designated county drop-off sites.
What is the timeline for AES Indiana's 2026 rate adjustment?
The IURC approved a phased 3.7% overall base rate adjustment for AES Indiana. Phase I goes into effect in July 2026 with a minimal initial impact, while Phase II kicks in during January 2027, with the order barring AES Indiana from requesting another base rate increase before 2030.
How does the Citizens Wastewater "Winter Average" rule protect my summer utility bill?
To ensure you aren’t charged indoor sewage treatment fees for watering your lawn or washing your car, Citizens Wastewater caps your summer sewer volume (May through October) at 125 percent of your average indoor water consumption measured during the winter months (November through February).