- Free Xfinity Mobile Line for 1 year
- Free Peacock Premium*
- Free WiFi Equipment for 24 months
- $100 Visa Prepaid Cards for students
Quick Utility Facts
- The electric utility in Jacksonville is JEA. They also provide water service.
- TECO Peoples Gas is the natural gas utility.
- Internet service is provided by Xfinity and AT&T Fiber.
- The cheapest internet plan in Jacksonville is $30.00/month from Xfinity.
- The City of Jacksonville provides trash and recycling pickup.
Electric Providers in Jacksonville
Electricity across the Bold City is provided by JEA (Jacksonville Electric Authority), a community-owned, not-for-profit municipal utility established by the City of Jacksonville. Unlike private investor-owned utilities that answer to corporate shareholders, JEA is governed locally by an appointed board of directors and operates on a municipal cost-of-service model. Standard residential accounts follow a two-tiered energy pricing schedule — charging roughly 7.2 cents per kWh for the first 1,000 kWh and 9.0 cents per kWh for consumption above that threshold — alongside a basic monthly customer charge ($15.75 to $19.25) and a fluctuating fuel pass-through rate. Factor in Duval County gross receipts and municipal public service taxes, and typical all-in residential electricity costs generally sit between 12 and 14.5 cents per kWh. Because hot, humid North Florida summers push central air conditioning systems into overdrive, cooling accounts for the largest portion of your electric bill. To keep bills manageable, JEA offers optional Time-of-Day rate plans, home energy rebates, and incentives to shift high-draw power tasks — such as pool filtration pumps, clothes dryers, and electric vehicle chargers — away from peak afternoon cooling windows.
Natural Gas Providers in Jacksonville
Natural gas service across Jacksonville and Duval County is distributed primarily by TECO Peoples Gas (Peoples Gas System), Florida’s largest regulated natural gas delivery utility. Your fuel commodity price is tied to a state-approved Purchased Gas Adjustment (PGA) that passes wholesale natural gas costs directly through to consumers without private retail broker markups. Peoples Gas assesses a mandatory fixed monthly customer facility charge alongside volumetric delivery rates per therm and state-mandated pipeline safety riders. Because natural gas in North Florida is primarily used for domestic tankless water heaters, gas ranges, clothes dryers, and seasonal pool heaters or backup generators during storm season, volumetric fuel consumption is modest. However, Peoples Gas’s fixed monthly facility fee ensures your account carries a baseline infrastructure maintenance cost year-round, meaning your statement will still carry a charge even in July or August when heating appliances sit completely idle.
Top 9 Internet Providers in Jacksonville
- 2 Gbps
- Cable & Fiber
- Unlimited
- TV & Phone
- 97.14%
- $30.00/mo
- Lock in Your Price for 5 Years
- 5 Gbps
- Fiber
- Unlimited
- Mobile
- 78.47%
- $35.00/mo
- Get a $200 Reward Card*
- 300 Mbps
- 5G
- Unlimited
- Mobile
- 99.91%
- $35.00/mo
- Wireless Internet Great for Renters
- 498 Mbps
- 5G
- 1.2 TB
- Mobile
- 88.62%
- $35.00/mo
- Wireless Internet
- 300 Mbps
- 5G
- Unlimited
- Mobile
- 92.56%
- $40.00/mo
- Wireless Internet
- 400 Mbps
- Satellite
- Unlimited
- 100%
- $55.00/mo
- 150 Mbps
- Satellite
- 150-850 GB
- Phone
- 100%
- $39.99/mo
- Varies
- Fiber, Cable, 5G, & Satellite
- Varies
- 95%
- $39.95/mo
- 2 Gbps
- Fiber
- Unlimited
- 1.66%
- $24.99/mo
Getting internet set up in Jacksonville gives you great choices, with solid competition across the First Coast. Symmetrical fiber is widely available through AT&T Fiber and a fast-growing local favorite, IQ Fiber — a Jacksonville-headquartered 100% fiber provider that has built out huge swathes of Duval County with no contracts, no data caps, and transparent pricing. If fiber has not been pulled to your block yet, Xfinity (Comcast) provides reliable hybrid-fiber cable internet across virtually the entire metro area, alongside 5G home wireless from T-Mobile and Verizon. If you are moving into one of Jacksonville’s historic, oak-canopied neighborhoods like Riverside, Avondale, San Marco, or Springfield, older overhead utility poles and dense tree cover can occasionally require a field tech to map an overhead drop carefully. Out in newer master-planned suburban developments around Southside, Bartram Park, or toward the St. Johns County line, homes and townhouses are typically pre-wired for high-speed fiber right from move-in.
Water & Sewage Providers in Jacksonville
Water, sanitary sewer, and regional wastewater treatment are managed directly by JEA, sourcing crisp, clean drinking water from more than 130 artesian wells tapping into the Floridan Aquifer. JEA makes local account management easy by bundling your electricity, drinking water, and sewer charges onto a single consolidated monthly JEA statement. Clean water is billed on an escalating three-tiered volumetric scale per 1,000 gallons (kGal) alongside a base meter charge. Wastewater collection and processing fees match your incoming water volume, but JEA includes a built-in homeowner protection: residential sewer charges are capped at 20 kGal per month (usage above 20 kGal incurs a $0 sewer charge). This cap protects residents from paying sewage treatment fees while watering lawns or filling swimming pools during the summer. However, because indoor sewer charges scale directly with clean water intake up to that 20 kGal limit, a leaking toilet flapper or hidden plumbing leak will quickly inflate both the water and sewer portions of your monthly bill.
Top 19 Trash and Recycling Providers in Jacksonville
Trash and recycling in Jacksonville are managed by the City of Jacksonville Solid Waste Division, which handles collection directly in some areas and contracts out other zones to Meridian Waste and Waste Pro. Household garbage is collected weekly in bags or standard trash cans. Curbside recycling runs every other week using the city’s distinctive yellow-lid rolling cart on an alternating “Week A” or “Week B” schedule that you can look up on the city’s portal. Recyclables must go into the yellow-lid cart completely loose; never bag your recycling, as plastic bags will cause crews to tag the bin and skip it. Yard waste (leaves, grass clippings, pruned limbs) is collected weekly, up to 5 cubic yards. For bulk trash, Jacksonville has one of the most generous policies around: crews collect standard bulk items (couches, mattresses, tables, and rolled carpets) weekly on your regular garbage day with no appointment needed. The only major exception is large metal appliances or anything containing Freon (refrigerators, freezers, A/C units), which require scheduling ahead by calling 630-CITY or using the MyJax app. Set everything curbside by 6:00 AM on your collection day with three feet of clearance around your carts.
Utilities Summary for Jacksonville, FL
| Electric Companies: | 1 |
| Natural Gas Companies: | 1 |
| Water & Sewage Providers: | 3 |
| Garbage, Trash & Recycling Providers: | 19 |
| Municipal Electricity: | Yes |
Electricity, Natural Gas, Water, and Trash in the City of Jacksonville
Jacksonville, a vibrant coastal city with over 900,000 residents, blends Southern charm with urban energy. From the scenic St. Johns River to mile-long Atlantic beaches, it offers a wonderful backdrop for your new home life. With growth comes opportunity, and understanding your utilities is a smart start!
Electricity in Jacksonville
Electricity in Jacksonville is provided by JEA (Jacksonville Electric Authority), one of the largest community-owned electric utilities in the U.S. Serving more than 500,000 electric customers, JEA focuses on local reinvestment, reliable service, and sustainable energy initiatives. Whether you’re powering a downtown apartment or a beachside bungalow, JEA is your go-to electric provider.
What JEA Offers
- Electricity generation and delivery within Jacksonville and surrounding areas
- A growing mix of clean energy sources, including solar and landfill gas
- Smart meters, outage alerts, and budget billing to help you stay on track
Energy-Efficiency Rebates
JEA offers a variety of residential rebates to help reduce your energy costs and improve home efficiency:
- Up to $350 for ENERGY STAR® certified heat pump water heaters
- $200 for attic insulation or HVAC tune-ups
- Rebates for smart thermostats, dehumidifiers, and washing machines
- Free home energy and irrigation assessments
Green Energy Programs
- SolarSmart lets customers support solar power for just a few extra dollars per month
- JEA partners with local solar farms, reducing emissions while supporting renewable growth
- Time-of-Use rate options for EV charging and off-peak energy savings
Natural Gas in Jacksonville
Natural gas service in Jacksonville is provided by Peoples Gas, a division of TECO Energy. This utility delivers clean, affordable natural gas to homes and businesses throughout the city. Peoples Gas is known for its safety, efficiency, and helpful rebate programs that make upgrading appliances more affordable.
What Peoples Gas Offers
- Natural gas service for water heaters, furnaces, ranges, and dryers
- 24/7 emergency support and online account management
- Free energy evaluations for homes looking to add or upgrade natural gas systems
Energy-Efficiency Rebates
Peoples Gas offers attractive incentives for using energy-efficient gas appliances:
- Up to $700 for energy-efficient tank or tankless gas water heaters
- Rebates for gas ranges, dryers, space heaters, and pool/spa heaters
- Builder and remodeler programs for new gas installations
Why Choose Natural Gas in Florida:
- More efficient than electric heating in colder months
- Lower operational costs for cooking and laundry
- Can operate even during power outages (for certain appliances)
Water & Sewer Services in Jacksonville
Water and sewer services in Jacksonville are managed by JEA, the city’s municipally owned utility. JEA is responsible for treating and delivering safe, high-quality drinking water to hundreds of thousands of residents and maintaining one of the largest sewer systems in Florida. Whether you’re washing dishes or watering your lawn, you’re drawing from a well-regulated and sustainable local system.
What JEA Provides
- Water Supply: JEA draws from the Floridan Aquifer, a deep underground freshwater source. The water is treated at over 30 water treatment plants before being distributed throughout the city.
- Wastewater Treatment: JEA maintains over 3,900 miles of sewer lines and 14 treatment plants that handle wastewater safely and efficiently.
- Stormwater Management: While separate from your sewer charges, stormwater drainage is also supported through JEA infrastructure and fees collected by the city.
Conservation & Efficiency Programs
- Home water assessments: Get a free evaluation of your irrigation and indoor water use.
- Rebates: Receive up to $100 for WaterSense-labeled toilets, or rebates on other water-saving appliances.
- Leak adjustment policy: If you have a verified leak and make timely repairs, JEA may offer a credit toward your bill.
Trash, Recycling & Yard Waste Collection
Residential solid waste collection in Jacksonville is handled by the City of Jacksonville’s Solid Waste Division. This city-managed program includes regular pickup of trash, yard debris, and recyclables, with designated days depending on your neighborhood. It’s reliable, affordable, and easy to access through the city’s MyJax system.
What’s Included
- Weekly trash pickup
- Biweekly recycling collection
- Weekly yard waste service (up to 5 cubic yards per week)
- Scheduled bulk item collection (furniture, appliances, tires, by request)
How It Works
- Set trash out by 6:00 AM on your scheduled pickup day.
- Use the Waste Wizard tool or call (904) 630-CITY to find your pickup schedule, report missed service, or request bulk pickup.
- Trash and yard waste must be in approved containers or bundled for collection.
Best Internet Providers in Jacksonville
A fast, reliable internet connection is essential, whether you’re working from home or streaming beachside. Jacksonville offers several top ISPs with varying speeds and technologies.
- AT&T Fiber: High-speed symmetrical fiber (up to 5 Gbps in some areas), ideal for families and heavy users. Available in about 70% of the Jacksonville metro.
- Xfinity: Widely available, almost 98% of the city has access, cable internet with plans ranging from 100 Mbps to 2 Gbps.
- T-Mobile Home Internet: Wireless 5G-based option, easy setup and decent speeds that vary based on connection strength.
- Verizon 5G Home Internet: Fixed wireless using Verizon’s 5G network; availability varies by address.
Financial Assistance & Support for Utilities in Jacksonville
If bills ever feel too heavy, Jacksonville offers several programs to help you stay current and protect your essential services, with aid from city, state, and nonprofit groups.
City of Jacksonville Emergency Assistance Program
- The city’s Social Services division offers temporary help for rent, mortgage, and utility bills during a crisis.
- Eligibility: Duval County residents ≤200% of the federal poverty level, with past-due or shutoff notices.
- Call (904) 255‑2469 to make an appointment and start the process.
Northeast Florida Community Action Agency (NFCAA)
- Administers LIHEAP (Low-Income Home Energy Assistance Program) and Weatherization Assistance Program in Duval County.
- LIHEAP helps with electricity/gas payment,
- WAP pays for home improvements that reduce energy waste.
Beaches Energy CARE Fund
- If you’re in the Jacksonville Beach area and served by Beaches Energy, their CARE Program assists elderly, disabled, or low-income customers in crisis.
- Call 904‑247‑6241 to apply.
Conservation & Green Energy Opportunities
- JEA supports EV adoption and infrastructure by offering rebates for EV charger installations and time-of-use billing plans.
- Through ENERGY STAR and Florida’s DSIRE, you can secure additional credits on efficient appliances or solar installations .
- Beaches Energy additionally encourages solar water heaters, insulation, and pump upgrades, offering up to $1,250 in residential rebates .
- Water conservation: fix leaks promptly and apply for water bill adjustments with JEA for verified repairs.
About the Author
David has been an integral part of some of the biggest utility sites on the internet, including InMyArea.com, HighSpeedInternet.com, BroadbandNow.com, and U.S. News. He brings over 15 years of experience writing about, compiling and analyzing utility data.
Jacksonville Internet Connectivity
Fastest Internet Providers in Jacksonville
| Provider | Connection Type | Download Speed |
|---|---|---|
| Xfinity | Cable & Fiber | 2 Gbps |
| AT&T Fiber | Fiber | 5 Gbps |
| Verizon 5G Home Internet | 5G | 300 Mbps |
| T-Mobile 5G Home Internet | 5G | 498 Mbps |
| AT&T Air | 5G | 300 Mbps |
| Starlink | Satellite | 400 Mbps |
| Viasat | Satellite | 150 Mbps |
| Earthlink | Fiber, Cable, 5G, & Satellite | Varies |
| Kinetic | Fiber | 2 Gbps |
*Not all speeds available in all areas
Jacksonville Drinking Water Quality Information
Clean drinking water is essential for maintaining good health and overall well-being. Safe, contaminant-free water helps prevent the spread of diseases, supports proper hydration, and ensures the body's vital functions operate smoothly.
Jacksonville's Primary Drinking Water Source: Ground Water
Drinking Water Contaminant Levels
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Legal limit: 60 ppb
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Utilities in Nearby Cities
Frequently Asked Questions
How far in advance should I set up my JEA account?
We recommend contacting JEA at least three business days before your move. You can do this easily online or by calling (904) 665-6000. If you’re moving into an existing home, JEA can often handle same-day requests if you call before 2:00 p.m., but it’s always better to have it scheduled early!
Do I really get one bill for everything?
Almost! One of the perks of living here is that JEA handles your electricity, water, and sewer services. This means you only have one login to manage and one monthly payment for all three major utilities.
Is there a deposit required for new service?
JEA does typically require a deposit for new accounts, which is based on the average bill at your new address. However, if you have a strong credit score or a letter of “good standing” from a previous utility company, they may waive that requirement for you.
Who handles my gas if it’s not JEA?
While JEA does most of the heavy lifting, natural gas in Jacksonville is provided by TECO Peoples Gas. We suggest reaching out to them at least one week before your move. Since gas isn’t bundled with your JEA bill, you’ll want to set up their online portal separately.
What should I do if I smell gas in my new home?
Treat this as an emergency! If you smell a “rotten egg” odor, do not turn on any lights or use your phone inside. Leave the house immediately and, once you are at a safe distance, call 911 and the TECO Peoples Gas emergency line at (877) 832-6747.
Do I need to be home for the gas to be turned on?
Yes. A technician from TECO will need to enter your home to perform a safety check and relight the pilot lights on your stove, water heater, and furnace to ensure everything is working correctly before they leave.
Wait, I have to buy my own trash can?
That’s right! Unlike many cities, Jacksonville requires residents to provide their own heavy-duty trash cans (up to 45 gallons) for weekly pickup. The city does provide the 95-gallon yellow-lid cart for recycling, but for your regular household trash, you’ll need to make a quick trip to the hardware store.
How often is recycling picked up?
Recycling is collected every other week in Jacksonville. You can find your specific “A” or “B” week schedule by visiting the MyJax portal or calling (904) 630-CITY.
How do I get rid of an old appliance or mattress?
For large items, you can request a bulky item pickup through the MyJax app or website. Just a heads-up: tires and appliances with freon (like refrigerators) have specific disposal rules, so be sure to check the city’s guidelines before you put them on the curb.
Who has the best internet in Jax?
AT&T Fiber and Xfinity are the primary providers, but Google Fiber has been expanding into select parts of the city as well. If you work from home, we suggest checking for fiber availability at least two weeks before your move, it’s much easier to get an installation window before you’re actually living among the boxes.
What is "MyJax" and why do I need it?
Think of MyJax as your all-access pass to city services. It’s a website and mobile app where you can report a missed trash pickup, request a new recycling bin, or even report a pothole on your new street.
Are there programs to help with high utility bills?
Absolutely. JEA offers several assistance programs, including Neighbor to Neighbor, which provides temporary help for those in a crisis. You can also sign up for My Home Energy Report, a free service from JEA that gives you personalized tips on how to lower your specific energy and water usage.
Why does my TECO Peoples Gas bill carry a monthly charge during warm months?
TECO Peoples Gas charges a mandatory fixed monthly customer service fee alongside state safety infrastructure riders on all active residential meters. Even if you turn off gas appliances and burn zero therms during the peak of summer, this baseline connection fee remains required to maintain the underground pipeline grid and meter connections.