TXU Energy Rates, Plans, and Coverage Area

About TXU Energy

#2 in our Best Retail Electric Providers in Texas list and Our No-regrets Pick

TXU Energy is a major electricity retailer based in Texas. It launched its retail operations when the Texas electricity market was deregulated in 2002 and today serves over a million residential and business customers in the state. It operates under parent company Vistra, which owns several energy assets in Texas. TXU markets itself as customer-centric and transparent, trying to simplify plan options so that homeowners, renters, and businesses alike can find something that fits their usage and budget.

TXU Energy Plans & Pricing

*plans and pricing vary by area. Search your zip code to find plans available to you.

TXU Energy offers a variety of plans to suit your home’s needs and usage:

1. Fixed-Rate Plans

Ideal for those seeking price stability, fixed-rate plans lock in your electricity rate for the duration of the contract, typically ranging from 12 to 36 months. This means your rate won’t fluctuate with market changes, providing predictable monthly bills. However, early termination fees (ETFs) apply if you cancel before the contract ends.

2. Variable-Rate Plans

Variable-rate plans or month-to-month plans offer flexibility without long-term commitments. Your rate may vary monthly based on market conditions, which can be advantageous during periods of low energy prices. Notably, there are no ETFs, allowing you to switch plans or providers without penalties.

3. Time-of-Use Plans

Designed for those who can shift their energy usage to specific times, time-of-use plans offer free or discounted rates during designated periods. For example, the “Free Nights & Solar Days” plan provides free electricity from 8 p.m. to 5 a.m. and offsets daytime usage with solar energy credits.

4. Renewable Energy Plans

TXU Energy’s renewable plans allow you to support green energy initiatives. Some plans, like the “Solar Club 12,” offer up to 500 kWh of electricity per month sourced from Texas solar farms, enabling you to reduce your carbon footprint without installing solar panels.

5. Prepaid Plans

For those looking to avoid credit checks or deposits, TXU Energy offers prepaid options like the “FlexPower” plan. These plans allow you to pay for electricity upfront, helping you manage your budget and avoid unexpected bills.

TXU Energy Coverage Area

TXU Energy provides electricity services throughout deregulated areas of Texas. Their coverage spans major utility zones, including:

• Oncor Electric Delivery: Dallas, Fort Worth, Waco, Killeen
• CenterPoint Energy: Houston and surrounding areas
• Texas-New Mexico Power (TNMP): Parts of the Dallas-Fort Worth area and Midland
• AEP Texas Central: Corpus Christi, Laredo, McAllen
• AEP Texas North: Abilene, San Angelo, and other northern regions

This extensive reach ensures that many Texans have access to TXU Energy’s diverse plan offerings.

Types of Energy Offered

TXU offers a mix of energy sources and renewable options to meet different preferences:

• The base supply is from conventional generation sources (natural gas, etc.) as is common in Texas grids.
• TXU also provides 100% renewable energy plan options (or renewable energy “add-ons”) using renewable energy credits (RECs) to match your consumption with green generation.
• For homeowners with solar, TXU offers solar buyback or offset programs, so excess solar generation can be credited to your bill.
• TXU even promotes ways to pair energy use with EV charging and solar to support cleaner energy usage.

So, if you’re someone who wants to “go green” but can’t (or don’t want to) install your own panels, you still have options through TXU.

TXU Energy Cancellation Fees and Satisfaction Guarantee

One thing you’ll want to watch carefully is whether your plan carries early termination (cancellation) fees (ETFs). For many of TXU’s fixed-rate plans, yes, those apply. Depending on the term length, the fee can range from $150 up to $395 for longer-term plans. TXU does note exceptions. In some cases (like relocating outside their service area or certain special situations) the fee may be waived.

Typical ETFs

• 12-month plan: $150 ETF
• 24-month plan: $295 ETF
• 36-month plan: $395 ETF

TXU has a 60-day satisfaction guarantee for many new residential customers. That means if you try the plan and aren’t happy within 60 days, you can often switch to another TXU plan or provider without paying the penalty. Also, if you change plans within TXU (not switching providers), they sometimes waive ETFs, though the new plan must meet certain criteria (e.g. equal or longer term).

In addition, if you move within TXU’s service area, they may allow you to transfer your plan (thus avoiding a full cancel).

Mobile App & Digital Tools

TXU provides a mobile app and web portal to help you manage your electricity usage, billing, and more. You can view your usage trends, pay bills, and monitor your energy habits through the digital interface. They also offer tools and tips for energy efficiency to help you reduce your consumption over time. For EV owners, TXU offers integrations and incentive programs (e.g. the “Free EV Miles”) that can link charging habits to your electricity plan.

Additional Features and Programs

• EV / Free Charging Partnership: TXU has a partnership with Ford that gives TXU customers with qualifying Ford EVs free home charging credits during certain off-peak windows.
• Promotional Perks: Some of TXU’s plans come with “Free Energy” during specific times, bill credits, seasonal savings, or other perks beyond just a locked rate.
• Solar Buyback / Offset Programs: If you have solar panels, TXU lets you credit your excess generation to your TXU bill under certain plans.
• Home Protection Plans: Optional coverage for your home’s systems and appliances.
• Energy Efficiency Tools: Access to tools and tips to help you reduce energy consumption and save on bills.
• Community Initiatives: TXU Energy supports programs like TXU Energy Aid, assisting customers in need, and partners with organizations like the Texas Trees Foundation to promote environmental sustainability.

Is TXU Energy Right for You?

If you’re seeking a reputable electricity provider with a variety of plan options, TXU Energy is worth considering. Their long-standing presence in Texas, combined with customer-centric programs and renewable energy offerings, make them a strong contender in the market. As always, it’s advisable to compare plans and rates to ensure the best fit for your energy needs and budget.

Switching electricity providers can feel overwhelming, so here’s why TXU might be a solid choice:

1. Broad presence & trust: TXU is one of the more recognized and long-standing retail brands in Texas, serving millions of customers.
2. Flexible plan options: Whether you want stability (fixed), flexibility (variable), green options, or time-shifting perks, TXU gives you many paths to choose from.
3. Digital tools & customer support: Their app, usage insights, and support resources can help you monitor, manage, and save.
4. Risk mitigation with satisfaction guarantee: The 60-day guarantee gives you a cushion to test your plan without feeling locked in.
5. Green & EV initiatives: If renewable energy or EV usage matters to you, TXU has features and programs aligned with those goals (without requiring you to install hardware).
6. Local focus in Texas: Because they operate only in Texas and understand regional electricity markets, TXU may have an advantage in tailoring offerings to Texans (pricing, regulatory changes, utility mapping, etc.).

What People Are Saying About TXU Energy

Customer feedback about TXU Energy is a mix of positives and frustrations, but it paints a pretty balanced picture overall. Many reviewers appreciate the company’s long history, helpful customer service, and easy-to-use online tools. Several people mention that TXU reps take time to explain billing questions or help find the right plan when renewing, which makes the experience feel more personal and less transactional.

On the other side, some customers report billing surprises or confusion about plan details, especially with promotional offers like “Free Nights.” A few reviewers note that these deals can work great if you use most of your electricity at night, but may cost more if your household uses power mostly during the day. On Reddit and Texas energy forums, customers often compare TXU’s plans to other providers and remind newcomers that delivery charges and outages come from their local utility, not TXU itself, something that can be confusing if you’ve just moved to a deregulated area.

That said, plenty of long-time customers highlight the TXU Energy app as one of the best in the market for tracking usage and spotting savings opportunities. The company also maintains an A+ rating with the BBB, which shows they respond actively to complaints and resolve most issues quickly.

In short: people like TXU’s strong reputation, easy account management, and customer service, but success with them really depends on picking the right plan for your usage habits and reading the fine print before signing up.

FAQs About TXU Energy