Utility Providers in Austin, AR

Unlike most of Texas, the electricity market in Austin is regulated. This means if you live within the Austin Energy service area, you must use Austin Energy as your provider and cannot switch to a different retail electric provider (REP).

It is recommended to submit your “Start Service” request at least one week (7 days) before your move-in date. While the City of Austin can often activate service within 24–48 hours, scheduling a week in advance ensures you avoid “priority” fees or delays during peak moving seasons (like July and August).

The standard $200 electric deposit can be waived if you provide a Letter of Reference from your previous utility provider showing 12 months of on-time payments. Waivers are also available for residents 65+, active-duty military, or those who enroll in Autopay and Paperless Billing at the time of setup.

Austin Energy uses a five-tier pricing structure. As you use more electricity (common during Austin’s hot summers for AC), the price per kilowatt-hour increases. To manage this, you can sign up for Budget Billing, which averages your annual costs into equal monthly payments to avoid “bill shock” in the summer.

Austin uses a consolidated billing system. Your monthly bill from “City of Austin Utilities” will typically include charges for electricity, water, wastewater (sewer), trash/recycling collection, and a “drainage fee” for flood management. Natural gas and internet are the only major utilities billed separately.

Yes, the Customer Assistance Program (CAP) provides substantial monthly discounts to residents who participate in programs like SNAP, Medicaid, or SSI, or whose household income is below 200% of the Federal Poverty Level. There is also the Plus 1 Fund for one-time emergency financial assistance.

Natural gas is provided by Texas Gas Service. This is a separate company from the City of Austin, so you must create an account directly through them at TexasGasService.com.

No. While Austin was one of the first “Fiber Cities,” availability varies strictly by neighborhood (or “fiberhood”). You must check your specific address on the Google Fiber, AT&T Fiber, or Astound (formerly Grande) websites to see which high-speed options serve your home.

You can report outages to Austin Energy by calling 512-322-9100 or by texting “OUT” to 287846 if you have registered for Outage Alerts. You can also view a live outage map at outagemap.austinenergy.com.

If you smell a “rotten egg” odor, leave the building immediately and do not use any electronic devices or light switches. Once you are a safe distance away, call 911 and the Texas Gas Service emergency line at 1-800-959-5325.