Xoom Energy Rates, Plans, and Coverage Area

Compare Xoom Energy plans, coverage areas, and real customer reviews to decide if this provider is the right fit for your home.

Finding the right energy supplier can feel overwhelming, especially when you are juggling a move or trying to tame unpredictable utility bills. If you live in one of the many deregulated energy markets across North America, Xoom Energy is likely one of the top names you will encounter. Acquired by industry giant NRG Energy in 2018 and operating as a retail partner of the direct-selling company ACN, this retail electric provider and natural gas supplier operates across 19 U.S. states, Washington, D.C., and Alberta, Canada. Whether you want a locked-in rate to shield your wallet from seasonal price spikes or an environmentally mindful choice to offset your carbon footprint, we can help you navigate their catalog. To get started, you can check rates in your ZIP code below, and read on to explore verified Xoom Energy reviews, detailed fee policies, and the perks of choosing this supplier for your home.

Xoom Energy Plans and Pricing

Xoom Energy plans are designed to provide the primary power sources you need to keep your household running comfortably without overcomplicating your monthly budget. Depending on where local deregulation laws permit, they offer standalone electricity, natural gas, or both. You can select straightforward energy plans for pure price stability, or you can tie your monthly utility bill to charitable causes, travel rewards, and sustainable carbon offsets. Here is a look at the core residential and commercial plan tiers available across their footprint.

Plan Name	Plan Type	Contract Length	Best For
SureLock	Fixed Electricity / Natural Gas	12, 24, or 36 Months	Homeowners seeking long-term budget stability and price protection.
SimpleFlex	Variable Month-to-Month	Month-to-Month	Short-term renters or frequent travelers who want no-contract flexibility, airline miles, or cash back.
SimpleClean 12	Fixed Renewable Electricity	12 Months	Eco-conscious buyers wanting to actively reduce their carbon footprint with renewable energy.
RescueLock 12	Fixed Charity (Electric / Gas)	12 Months	Customers who want 5% of their monthly energy charges donated to PetSmart Charities.
MiraclePower 12	Fixed Charity (Electric / Gas)	12 Months	Households looking to support pediatric healthcare with automatic donations to Children’s Miracle Network Hospitals.
EcoLock / TruEco	Fixed Carbon-Offset Natural Gas	12 or 24 Months	Homeowners wanting fixed-rate natural gas paired with 100% verified carbon offsets.
BizLock	Commercial Fixed-Rate	12, 24, or 36 Months	Small-to-medium business owners needing predictable overhead utility costs.

Fixed-Rate vs. Variable-Rate Options

When selecting your plan, your biggest decision is whether to lock in your supply price or let it float with the market. Fixed Rate Plans — like the popular SureLock tier — keep your price per kilowatt-hour (kWh), therm, or CCF locked in for standard contract terms of 12, 24, or 36 months. This provides incredible peace of mind during blistering summer heatwaves or winter polar vortexes when wholesale energy prices traditionally skyrocket.

Conversely, Variable Rate Plans like SimpleFlex feature rates that fluctuate monthly based on wholesale market conditions, weather patterns, and local supply demand. While these plans carry the distinct risk of higher bills during extreme temperatures, there is no long-term commitment or cancellation fee. You have total freedom to switch plans or cancel at any time, making this a practical temporary setup for short-term renters.

Electricity vs. Natural Gas Plans

Xoom Energy provides both electricity and natural gas, though your specific options depend entirely on your state’s utility regulations. In electric-only deregulated states like Texas, you can only choose Xoom Energy as your power supplier. In gas-only choice markets like Georgia or Kentucky, you can only shop for Xoom Energy natural gas. However, in dual-market states like New York, Illinois, Ohio, and Pennsylvania, you have the convenience of enrolling in both services under one roof.

Sample Xoom Energy Rates and Plan Comparison

Because retail energy pricing shifts daily based on local utility transmission charges and regional wholesale supply, exact Xoom Energy rates depend on your street address. To maintain pricing transparency, the sample electricity rates displayed below reflect typical 1,000 kWh monthly residential usage in major deregulated markets like Texas and Pennsylvania.

*plans and pricing may vary by location. Search your ZIP code to find rates in your area.

Want to see how Xoom stacks up against other major regional suppliers before committing? Check out our head-to-head provider breakdowns:

• Xoom Energy vs. Constellation
• Xoom Energy vs. SCANA Energy
• Xoom Energy vs. Gas South

Why Choose Xoom Energy: Pros, Cons, and Who It’s Best For

Before signing a multi-year utility contract, it helps to weigh the supplier’s strengths against its potential drawbacks. While Xoom Energy brings impressive corporate stability and creative rewards to the table, its strict contract fees mean it is not a universal fit for every household.

Who Xoom Energy Is Best For: Xoom Energy is an ideal match for proactive homeowners looking to lock in predictable 12- to 36-month fixed rates, as well as switchers who need up to $150 in contract buyout assistance to escape an overpriced competitor. It is also one of the best choices on the market for frequent flyers who want to rack up Southwest or American Airlines points, and for animal lovers or charity advocates who want their routine utility bill to fund pet rescues and children’s hospitals.

Who Should Avoid Xoom Energy: Hands-off, “set-it-and-forget-it” consumers who rarely check their email for contract renewal notices should steer clear, as letting a fixed plan roll over into a variable rate can lead to sudden bill shock. Additionally, shoppers looking for a 100% risk-free trial or a fee-waiver satisfaction guarantee to break a fixed contract early will find friendlier terms with other providers.

Xoom Energy Coverage Area

Xoom Energy offers service across more than 90 utility markets spanning 19 U.S. states, the District of Columbia, and Alberta, Canada. Because state deregulation laws and local pipeline or grid infrastructure vary by region, your location dictates whether you can sign up for electricity, natural gas, or both.

Major Deregulated Markets and Cities Served

Before you enroll, check the directory below to confirm which utility services Xoom Energy supplies in your area and which local Transmission and Distribution Utility (TDU) or Local Distribution Company (LDC) delivers the energy to your home:

State / Province	Service Type (Electric, Gas, or Both)	Major Cities Served	Local Utilities (TDUs/LDCs)
Texas	Electric	Houston, Dallas, Fort Worth, Arlington, Plano, Lubbock, Katy, Killeen, Waco	Oncor, CenterPoint, TNMP, AEP Central & North, Lubbock Power & Light
Pennsylvania	Both	Philadelphia, Pittsburgh, Allentown	PECO, Penelec, Duquesne Light, PPL, Met-Ed, West Penn Power, UGI
Ohio	Both	Columbus, Akron, Cincinnati, Cleveland, Toledo	AEP Ohio, Duke Energy, AES Ohio, Ohio Edison, The Illuminating Co., Toledo Edison, Columbia Gas, Enbridge (Dominion)
Illinois	Both	Chicago, Aurora, Naperville, Rockford, Peoria	ComEd, Ameren Illinois, Nicor Gas, Peoples Gas, North Shore Gas
New York	Both	New York City, Buffalo, Rochester, Syracuse, Albany	National Grid, Con Edison, NYSEG, RG&E, Central Hudson, Orange & Rockland
Georgia	Gas	Atlanta, Augusta, Savannah, Athens, Macon	Atlanta Gas & Light
California	Gas	Los Angeles, San Diego, San Francisco, San Jose, Sacramento	PG&E, SoCalGas, SDG&E
New Jersey	Both	Newark, Jersey City, Paterson, Elizabeth, Edison	PSE&G, JCP&L, Atlantic City Electric, Elizabethtown Gas, New Jersey Natural Gas, South Jersey Gas
Maryland	Both	Baltimore, Columbia, Germantown, Silver Spring	BGE, Pepco, Delmarva Power, Potomac Edison, Washington Gas
Massachusetts	Electric	Boston, Worcester, Springfield, Cambridge	Eversource, National Grid
Connecticut	Electric	Bridgeport, New Haven, Stamford, Hartford	Eversource, United Illuminating (UI)
Michigan	Gas	Detroit, Grand Rapids, Warren, Ann Arbor, Lansing	Consumers Energy, DTE Energy
Indiana	Gas	Fort Wayne, Gary, South Bend, Hammond	NIPSCO
Kentucky	Gas	Lexington, Frankfort, Winchester	Columbia Gas of Kentucky
Virginia	Gas	Arlington, Alexandria, Fairfax, Falls Church	Washington Gas, Columbia Gas of Virginia
Delaware	Electric	Wilmington, Dover, Newark	Delmarva Power
New Hampshire	Electric	Manchester, Nashua, Concord	Eversource, Liberty Utilities, Unitil
Rhode Island	Electric	Providence, Warwick, Cranston	Rhode Island Energy
Maine	Electric	Portland, Lewiston, Bangor	Central Maine Power (CMP), Versant Power
Washington, D.C.	Electric	District of Columbia	Pepco
Alberta, Canada	Both	Calgary, Edmonton, Red Deer, Lethbridge	ATCO, ENMAX, EPCOR, FortisAlberta, Apex Utilities

Deals, Discounts, and Ways to Save

Most utility companies simply send you a bill every 30 days and call it a day. Xoom Energy stands out by offering multiple financial perks, contract buyout rebates, and travel rewards that put real value back into your pocket just for keeping the lights on.

The XOOM Xtras Loyalty Program

Available at no extra cost to residential customers, XOOM Xtras is an interactive loyalty program designed to gamify your utility experience. The platform allows you to earn points — creatively called “Koiyns” — for completing everyday account tasks that you would likely do anyway.

You can earn Koiyns by consistently paying your bills on time, enrolling in paperless billing, reading energy-saving tips, interacting with the brand on social media, or playing daily trivia and arcade games within the portal. As your points accumulate, you can redeem them for tangible rewards, including:

• Digital gift cards to major retailers and restaurants
• Discounts on local dining, shopping, and travel bookings
• Energy-saving smart products for your home
• Sweepstakes entries for larger electronics and vacation prizes
• Charitable donations made on your behalf

Airline Miles, Cash Back, and Freedom2Connect™

Beyond gamified loyalty points, Xoom Energy offers specialized reward plans and switching incentives that can save you hundreds of dollars a year:

• SimpleFlex Airline Rewards: If you enroll in an eligible SimpleFlex Airline Rewards plan, you can turn your utility bill into your next vacation. Customers earn two Southwest Rapid Rewards® points or two American Airlines AAdvantage® miles for every $1 spent on the supply portion of their monthly energy bill. Plus, new enrollees can score up to 10,000 bonus points or miles during their first few months of active service.
• SimpleFlex Cash Back: Prefer cold, hard cash over travel miles? The SimpleFlex Cash Back plan rewards your loyalty with a 5% annual rebate check calculated from your total monthly energy supply charges after completing 12 consecutive months of service.
• Freedom2Connect™ Contract Buyout: If you are currently trapped in a high-rate contract with a competitor, Xoom Energy’s Freedom2Connect™ program will reimburse you up to $150 to cover your old provider’s early termination fee. To qualify, you must enroll in a Xoom Energy fixed-rate plan of 12 months or longer and submit a copy of your final bill showing the cancellation fee within 30 days of switching.

Sustainability and Green Energy Initiatives

If you want to reduce your household’s environmental impact without installing expensive rooftop solar panels, Renewable Plans from Xoom Energy offer accessible, eco-conscious alternatives for both electricity and natural gas customers. Investing in these green plans helps fund cleaner power grids and directly counteracts the greenhouse gas emissions your daily household routines produce.

Renewable Electricity and Carbon-Offset Gas Plans

Xoom Energy tackles residential sustainability from both sides of the meter. Depending on your local utility territory, you can choose between renewable electricity certificates and verified natural gas carbon offsets:

• SimpleClean (Electricity): This environmentally mindful choice ensures that 50% to 100% of your home’s electricity usage (depending on your state’s specific market rules) is matched with Renewable Energy Certificates (RECs) sourced from wind, hydro, or solar generation facilities across North America.
• EcoLock and TruEco (Natural Gas): For homes reliant on natural gas for winter heating, water heaters, and cooking, these plans offer a 100% carbon-offset solution. Xoom Energy purchases verified carbon credits on your behalf — supporting forestry, landfill gas capture, and renewable projects — to neutralize the emissions generated by your daily natural gas consumption.

Connect & Conserve Smart Thermostat Program

In eligible deregulated markets like Texas, Xoom Energy takes sustainability a step further with its Connect & Conserve demand-response program. If your home is equipped with a smart meter, central air conditioning, and an eligible Wi-Fi-connected smart thermostat (including Google Nest, Sensi, or Resideo/Honeywell Home models), you can enroll in the program for free.

During peak grid demand events — which typically occur on scorching summer afternoons and last no more than four hours — Xoom Energy remotely adjusts your thermostat by up to four degrees to ease strain on the local power grid. In exchange for helping prevent neighborhood brownouts, you earn automatic bill credits or reward incentives, and you retain full control to manually override the temperature adjustment from your thermostat or smartphone at any time.

Fees, Deposits, and Billing Policies

Reading the fine print on an energy contract is the best way to protect your wallet from surprise charges. Before you finalize your enrollment, it is important to understand how Xoom Energy handles early cancellation penalties, credit screenings, and monthly billing statements.

Early Termination Fees and Contract Guarantees

If you sign up for a fixed-rate plan and decide to cancel or switch to another supplier before your contract end date, you will face a Xoom Energy cancellation fee. While exact figures vary by state regulations and plan tier, standard residential Early Termination Fees (ETFs) follow a predictable structure:

• 6-Month Fixed Plans: $50 ETF
• 12-Month Fixed Plans: $100 to $110 ETF
• 24-Month Fixed Plans: $200 ETF
• 36-Month & Specialty Texas Tiers: Up to $300–$395 ETF (always verify your Electricity Facts Label before signing)

Fortunately, there are three major exceptions to these fees. First, state utility laws grant you a statutory rescission window — typically three to seven business days after receiving your welcome confirmation — to cancel your enrollment with zero penalty. Second, Xoom Energy waives the ETF if you move out of your current residence, as long as you provide forwarding documentation. Finally, you can switch providers penalty-free during the final 14 days of your contract term.

Be careful not to confuse Xoom Energy’s customer service “Satisfaction Commitment” with a fee-free contract trial. While Xoom commits to resolving billing or account disputes promptly, they do not offer a satisfaction guarantee that waives early termination fees on fixed-rate contracts after your initial state rescission period expires, nor do they guarantee that your supply rate will always beat your local utility’s default price.

Credit Checks, Deposits, and Budget Billing

When you apply for service, Xoom Energy performs a soft credit inquiry using the Equifax Advanced Energy Risk Model. Instead of just looking at a traditional credit card score, this specialized model evaluates your payment history across utility, cable, and wireless telecom accounts. Because it is a soft pull, checking your eligibility will never lower your FICO score. If your utility payment history meets their threshold, your deposit is waived; otherwise, a security deposit may be required to activate service.

How you pay your monthly bill depends on your state’s billing structure:

• Direct Billing vs. Dual Billing: In markets like Texas and Georgia, Xoom Energy uses direct (single) billing, meaning you receive and pay your monthly statement directly through the MyXOOM portal. In many Northeast and Midwest markets, Xoom integrates directly into your local utility’s consolidated bill, or uses dual billing where your utility bills you for delivery and Xoom bills you separately for supply.
• Budget Billing: To prevent seasonal bill shock during peak winter heating or summer cooling months, eligible direct-billed customers can enroll in Budget Billing. This free program averages your historical energy usage over 12 months so you pay a predictable, level amount each billing cycle, with a true-up reconciliation at the end of the year.

Verified Xoom Energy Reviews and Customer Ratings

When researching Xoom Energy reviews online, you will find a fascinating split between satisfied long-term customers and frustrated ratepayers. Understanding what drives both ends of this feedback is the secret to having a smooth experience with the provider.

What Customers Are Saying on BBB, Trustpilot, and Reddit

Across third-party review platforms, Xoom Energy holds respectable middle-of-the-pack scores for a major retail energy supplier. On Trustpilot, the company maintains a solid rating of roughly 3.5 out of 5 stars, while regional scorecards like Ohio and Pennsylvania Energy Ratings award Xoom Energy around 3.45 out of 5 stars (placing them in the Bronze Tier for strong customer communication and diverse plan variety). Many verified reviewers praise the frictionless online enrollment, the reliability of their fixed-rate SureLock plans, and the fun gift card perks earned through XOOM Xtras.

However, when you dig into Better Business Bureau (BBB) customer complaints and local Reddit threads — particularly on subreddits like r/Georgia and r/Connecticut — three specific triggers account for almost all negative reviews:

• Post-contract variable rate spikes: The single biggest complaint occurs when a customer’s 12-month promotional or fixed-rate contract expires. If the homeowner ignores Xoom’s renewal notices, the account automatically rolls over into a month-to-month variable rate (SimpleFlex), which can sometimes double their price per kWh or therm overnight.
• Independent sales rep misunderstandings: Because plans are often pitched by independent marketers, some Reddit users report feeling misled by acquaintances who promised guaranteed bill savings without explaining how variable rates or early termination fees work.
• Strict late-payment fees: Direct-billed customers in states like Georgia and Texas note that Xoom enforces strict late fees and disconnection notices if a payment method fails or an autopay card expires.

Understanding the ACN Connection

When looking into Xoom Energy, you will inevitably come across mentions of ACN. ACN is a multi-level marketing (MLM) company that partners with Xoom Energy to sell utility services through independent business owners. Because of this direct-selling structure, consumers frequently ask if Xoom Energy is a pyramid scheme. The objective answer is no. While MLM business models rely on individuals to sell products and recruit other sellers, Xoom Energy provides a highly regulated, tangible utility service. You receive actual electricity or natural gas at your home, and the company operates strictly under the oversight of your state’s Public Utility Commission. This partnership simply means you might be pitched an energy plan by a friend or neighbor rather than seeing a traditional television commercial.

Customer Service and Account Management

Managing your account is straightforward with Xoom Energy’s digital self-service tools. To access your Xoom Energy login, simply visit their main website and click “MyAccount” (or the MyXOOM portal) in the top right corner. From this dashboard, you can view past bills, track historical usage, renew contracts, and set up paperless billing or autopay.

It is worth noting that Xoom Energy does not have a dedicated mobile app in the Apple App Store or Google Play Store. However, their MyXOOM web portal is fully optimized for mobile browsers. For app-like convenience, open your regional login page in Safari or Chrome on your smartphone, tap the “Share” or browser menu icon, and select “Add to Home Screen” to pin a one-tap account icon right next to your other apps.

If you need direct assistance from a live representative, you can contact Xoom Energy customer service via email at [email protected] or call their dedicated regional support lines during standard operating hours (Monday through Friday, 8:00 a.m. to 11:00 p.m. EST, and Saturday, 9:00 a.m. to 7:00 p.m. EST):

• General & California Customer Care: 1-888-997-8979
• Texas Customer Care: 1-833-355-9666
• Georgia Natural Gas Customer Care: 1-855-203-3808

How to Report and Search for Power Outages or Gas Leaks

🚩 Warning: Xoom Energy does not repair power outages or gas leaks.

When you switch to a third-party supplier in a deregulated state, it is vital to understand the division of labor between your companies. Because Xoom Energy is a Retail Energy Provider (REP), they only manage your energy supply rates, wholesale purchasing, and monthly billing. The physical utility poles, downed wires, transformers, meters, and underground gas pipelines in your neighborhood are owned and maintained by your local Transmission and Distribution Utility (TDU) or Local Distribution Company (LDC).

If your neighborhood loses power during a storm, or if you smell the distinct “rotten egg” odor of sulfur indicating a natural gas leak, do not call Xoom Energy. For gas leaks, evacuate your home immediately, call 911 from a safe distance, and contact your local utility’s emergency dispatch line below:

Local Utility (TDU / LDC)	Primary Service Area	Emergency / Outage Phone Number	Utility Guide & Outage Info
Oncor Electric Delivery	North & West Texas (Dallas/Fort Worth)	1-888-313-4747	Oncor Outage & Service Guide
CenterPoint Energy	Greater Houston, Texas	1-800-332-7143	CenterPoint Energy Guide
ComEd	Northern Illinois (Chicago)	1-800-334-7661	ComEd Utility Guide
Con Edison	New York City & Westchester	1-800-752-6633	Con Edison Utility Guide
PECO	Southeastern Pennsylvania (Philadelphia)	1-800-841-4141	PECO Outage & Utility Guide
Duke Energy Ohio	Southwestern Ohio (Cincinnati)	1-800-543-5599 (Electric) 1-800-634-4300 (Gas)	Cincinnati Utility Directory
Atlanta Gas Light	Georgia (Statewide Natural Gas)	1-877-427-4321	Atlanta Gas Light Guide

Deciding If Xoom Energy Is Right for Your Home

Ultimately, Xoom Energy stands out as a legitimate, versatile, and reward-heavy retail energy supplier. Backed by the massive financial and operational infrastructure of parent company NRG Energy, they deliver a compelling mix of multi-year fixed rates, verified carbon-offset and renewable upgrades, and up to $150 in contract buyout assistance through Freedom2Connect™. They are an outstanding choice for active account managers who want to earn airline miles, cash back, or XOOM Xtras gift cards while locking in predictable budget stability. However, because their fixed plans automatically transition into pricey variable rates upon expiration, passive “set-it-and-forget-it” consumers who ignore renewal notices may be better served sticking with their local utility’s default rate. If you are willing to set a calendar reminder for your contract renewal date, Xoom Energy is well worth considering for your next utility switch.

Frequently Asked Questions About Xoom Energy