PECO Coverage Area, Rebates, and Outage Tools

Discover how to manage your PECO energy services, find the best electric rates, and easily navigate power outages.

Managing your home’s utility services shouldn’t feel like a chore, which is why understanding your options with PECO energy can help you save both time and money. As a subsidiary of Exelon Corporation, PECO serves approximately 1.6 million electric customers and over 511,000 natural gas customers across its vast southeastern Pennsylvania footprint. Whether you are moving into the PECO service area for the first time or simply looking to reduce your monthly bills, navigating your delivery options, supply rates, and emergency resources is easier than you might think.

What Is PECO Energy?

Established in 1881 and headquartered in Philadelphia, PECO (formerly the Philadelphia Electric Company) is your local electric and gas distribution utility. They are responsible for maintaining the physical grid, fixing downed power lines, and delivering electricity to your home safely. Because Pennsylvania operates a deregulated energy market, you have the power to choose who supplies the actual electricity to your home, while PECO continues to handle the reliable delivery and any emergency response.

If you need to set up service, ask a billing question, or report an emergency, reaching out is straightforward. You can manage your account directly through the PECO login portal.

• PECO customer service (General Inquiries): 1-800-494-4000
• PECO customer service (Outages & Emergencies): 1-800-841-4141

PECO Service Area and Major Cities

The PECO service area encompasses a diverse range of communities across southeastern Pennsylvania. It is important to differentiate between their delivery boundaries. While PECO electric service covers a broad region, the PECO gas service territory is slightly more limited. The primary coverage area includes:

• Philadelphia County: The entire city of Philadelphia.
• Bucks County: Including towns like Doylestown and Levittown.
• Chester County: Covering areas such as West Chester and Coatesville.
• Delaware County: Serving communities like Media and Upper Darby.
• Montgomery County: Including Norristown and Pottstown.
• Parts of York and Lancaster Counties: Extending into select areas for electric service.

PECO Plans, Pricing, and Electric Rates

Understanding your PECO electric rates requires knowing the difference between supply and delivery. PECO charges a delivery fee to cover grid maintenance and essential infrastructure. However, the energy supply charge is based on their default Price to Compare (PTC), which fluctuates quarterly based on market conditions.

Under Pennsylvania’s Electricity Choice Program, you can pick who supplies your electricity, while PECO still delivers it and handles emergencies. By exploring the PA power switch PECO marketplace, you can shop for better rates or greener energy from a wide variety of retail electric providers (REP).

Comparing Top Retail Electric Providers

Here’s a brief comparison of some REPs available in the PECO service area alongside the default utility option:

Provider	Renewable Options	Contract Lengths	Notable Features
PECO (Default PTC)	Mixed	Varies (Changes Quarterly)	No contract, variable rate based on utility costs
Constellation	Yes	12-36 months	Fixed-rate plans, online account management
Direct Energy	Yes	12-24 months	Rewards programs, smart home bundles
Frontier Utilities	Yes	6-24 months	Competitive rates, flexible terms
CleanChoice Energy	100% Renewable	Month-to-month	Supports regional wind and solar projects

When reviewing your bill or setting up new service, be mindful of standard fees. PECO applies connection fees to activate your service meter, and late payment penalties are typically assessed at 1.5% of the unpaid balance per month. Securing a stable supply rate can help you budget better to avoid these penalties.

How to Report and Search for a PECO Power Outage

When the lights go out, getting reliable information is critical. PECO provides an interactive PECO outage map on their website where you can view current service disruptions, pinpoint affected neighborhoods, and find real-time estimated restoration times.

If you experience a PECO power outage, follow these steps to report the issue immediately to the dispatch center:

• By Phone: Call the emergency line at 1-800-841-4141 to report outages or downed power lines.
• Text Message: Text “OUT” to 697326 (MYPECO). You will receive text alerts with restoration updates.
• Mobile App: Use the PECO app to report the disruption with a single tap.

PECO Mobile App and Online Login

Managing your account is effortless with PECO’s free mobile app, available in both the iOS App Store and Google Play Store. Think of it as your digital command center for all utility needs.

• PECO Bill Pay: Securely view your statements, make one-time payments, or enroll in AutoPay so you never miss a due date.
• Usage Tracking: Monitor your daily energy consumption. Spotting spikes early helps you adjust your thermostat and reduce costs.
• Outage Notifications: Check the restoration status for your specific address instantly.

Deals, Discounts, and Ways to Save

Keeping utility costs low is a priority for many households. PECO offers various incentives to lower your energy burden, including appliance rebates on ENERGY STAR® certified equipment, HVAC upgrades, and smart thermostats.

Additionally, they facilitate several state and federal assistance programs designed to help eligible low-income customers:

• Low Income Home Energy Assistance Program (LIHEAP): A federally funded initiative providing cash grants to help families pay their heating bills. These grants do not need to be repaid.
• Customer Assistance Program (CAP): A specific program that offers a heavily discounted rate on your monthly bill for households meeting state income guidelines.
• Budget Billing: Even out seasonal spikes with predictable, flat monthly payments year-round.

Sustainability and Renewable Energy Initiatives

PECO doesn’t generate most of the power it distributes; it is sourced from the PJM Interconnection grid, which covers 13 states. As of 2025, PECO’s energy mix looked like this:

• Natural Gas: 45%
• Nuclear: 30%
• Coal: 15%
• Renewables: 6% (wind, hydro, solar)

If you want a more environmentally mindful choice today, you can power your home with 100% wind or solar energy by selecting a third-party green energy supplier through the choice program. The transition is seamless, and PECO continues to handle your billing.

PECO’s 25 MW Solar Project

In November 2024, the Pennsylvania Public Utility Commission (PUC) approved PECO’s plan to procure 25 MW of solar energy, marking a major milestone for default service customers in the state. Expected to be operational by May 31, 2029, this project will generate enough electricity to power approximately 3,000 homes and sets a precedent for sustainable infrastructure in Pennsylvania.

What Is My Green Power Connection?

My Green Power Connection is PECO’s dedicated platform for customers interested in generating their own renewable energy. By connecting your solar system to the grid, you can take advantage of net metering. This arrangement credits you for excess electricity your home generates and feeds back into the local grid, resulting in solid cost savings over time.

PECO Customer Reviews and Ratings

Before committing to a long-term plan, it helps to understand what other local residents experience. Across platforms like the Better Business Bureau (BBB), Reddit, and various Pennsylvania community forums, aggregate customer sentiment highlights a mix of reliable infrastructure and common utility frustrations.

• Recurring Praises: Many customers report that PECO’s outage response times are consistently swift. Their mobile app also receives high marks for its intuitive design, making it easy to track daily usage and manage payments.
• Common Complaints: The primary grievances focus on sudden quarterly spikes in the Price to Compare. Users also note occasional hurdles when navigating customer service phone trees during peak summer storm seasons.

Verdict: Should You Keep PECO’s Default Supply Rate?

Deciding whether to stick with PECO’s default rate or shop for a retail electric provider depends on your financial goals. The default Price to Compare is a variable rate that adjusts four times a year. If wholesale energy prices drop, you save money. However, if market demand surges during extreme hot or cold weather, your monthly bill can spike unexpectedly.

We recommend shopping for a new provider if you prefer the predictability of a fixed-rate plan or if you want to aggressively support 100% renewable energy initiatives. Locking in a rate for 12 to 24 months shields you from market volatility. Conversely, sticking with the default PECO rate makes sense if you value absolute simplicity and do not want to bother tracking contract expiration dates.

Taking Charge of Your PECO Energy Services

PECO combines a long-standing presence in Pennsylvania with a forward-looking approach to grid modernization. Whether you are quickly reporting a downed power line, setting up budget billing on their app, or exploring an environmentally mindful energy plan through the state choice program, you have the tools necessary to manage your account effectively. By taking advantage of their digital platforms and comparing supply rates, you can secure reliable electricity while keeping your monthly costs well within your budget.

Frequently Asked Questions About PECO