Frontier Utilities Rates, Plans, and Coverage

About Frontier Utilities

Frontier Utilities, founded in 2008 and headquartered in Houston, Texas, is a growing retail electricity and natural gas provider serving both residential and commercial customers in deregulated markets. They use proprietary tech to offer personalized experiences and emphasize community engagement through charitable partnerships like Habitat for Humanity. Frontier maintains a tight-knit team feel focused on customer happiness and local impact.

What sets Frontier apart is their attention to customer experience and loyalty. They’ve introduced satisfaction guarantees, rewards programs, and digital tools that make energy management more accessible and stress-free. Their team is small enough to stay nimble and responsive, yet large enough to serve tens of thousands of homes.

Frontier Plans & Pricing

Plans & Pricing

*Rates may vary by location. See Frontier Utilities for terms, conditions and pricing in your location.

Fixed Term Plan

Frontier Utilities’ fixed term or guaranteed plan offers customers the ability to pay a fixed rate for a certain period of time. During this period your rate will not go up or down.

Variable Rate Plan (Month to Month)

A variable rate plan means your rate may vary from month to month based on current market conditions and prices. One of the benefits of a variable rate plan is that you are not locked into a long-term contract.

Pay In Advance

A pay in advance, just that, a plan where you are billed ahead of time for each months use. You will be asked to make a payment for the first month’s usage when you enroll in the plan and then are billed ahead of each month following.

Pay As You Go

The Frontier Utilities’ Pay As You Go plan is a prepaid plan that allows you to purchase electricity by the kilowatt hour at a set price. When you’ve nearly used up your supply Frontier Utilities will send you a notification with the amount you have remaining. If you plan in advance you can possibly purchase electricity at rates when they are low. These plans require no credit check and no deposit.

• Daily usage alerts help track consumption
• Easy to recharge online or through the app
• Excellent option for students, renters, or those with low/no credit history

Green Plan

The Green Plan is a renewable energy plan that allows you to purchase electricity from renewable energy sources such as wind, hydro or solar instead of traditional source like coal or natural gas. Renewable sources can be better for our environment and are more sustainable for the future.

Frontier Utilities Coverage Map

Frontier Utilities serves customers in four deregulated states: Texas, Pennsylvania, Ohio, and New Jersey. Each state has its own utilities that deliver power, while Frontier handles the electricity supply portion.

Texas (Electricity):

• Serviced through TDU zones like CenterPoint, Oncor, AEP Texas North/Central, and TNMP
• Major cities: Houston, Dallas, Fort Worth, Austin, Corpus Christi, McAllen

Pennsylvania (Electricity & Natural Gas):

• Frontier offers energy supply in areas with utility companies such as PECO, PPL, Duquesne Light, and Columbia Gas
• Major cities: Philadelphia, Pittsburgh, Allentown

Ohio (Electricity & Natural Gas):

• Partners with local utilities like AEP Ohio, Duke Energy, Columbia Gas, and FirstEnergy for delivery
• Major cities: Columbus, Cleveland, Cincinnati, Akron

New Jersey (Electricity & Natural Gas):

• Serves customers within territories managed by PSE&G, JCP&L, and Elizabethtown Gas
• Major cities: Newark, Jersey City, Paterson, Edison

Frontier Utilities Cancellation Fees

Most fixed term Frontier Utilities plans have a cancellation fee. Cancellation fees typically run $150-$200, and can be up to $295 on some plans. Cancellation fees are usually waived if you are moving out of their service area. Month to month, or no contract plans do not have a cancellation fee. They also offer a 60 day satisfaction guarantee, where you can switch plans without paying an ETF. For full cancellation policy see the terms of the plan you are looking at or have selected.

Mobile App

Managing your electricity just got easier with the Frontier Utilities mobile app, available for both iOS and Android devices. Designed to give you control and visibility over your energy usage anytime, anywhere, the app is a convenient companion to your energy plan, especially helpful for customers on prepaid or variable-rate plans where tracking daily usage matters.

The app’s clean, user-friendly interface puts essential tools at your fingertips. You can make payments instantly, monitor your real-time electricity usage, and even set up custom alerts to avoid surprises on your next bill. Prepaid customers especially benefit from daily balance notifications, while postpaid users can take advantage of weekly usage summaries and bill pay reminders.

Key App Features

• Daily or weekly usage tracking, shown in easy-to-read graphs
• Secure bill payment and AutoPay enrollment in just a few taps
• Due date reminders and real-time balance updates
• Downloadable billing history and plan documents
• Push notifications for payment confirmations and usage thresholds

Types of Energy Offered by Frontier

Frontier Utilities provides both electricity and natural gas, depending on the state and local utility service areas. While their standard plans are powered by a traditional energy mix (primarily natural gas, coal, and nuclear), Frontier also offers renewable energy options that appeal to environmentally conscious households. These renewable choices are usually backed by Renewable Energy Certificates (RECs), which ensure that for every unit of electricity you consume, an equivalent amount of renewable energy, such as wind or solar, is added to the grid.

Electricity

In Texas, Frontier’s primary market, electricity plans typically include a baseline renewable component, usually 25-33% renewable content depending on the plan. However, Frontier occasionally rolls out 100% renewable plans that are entirely backed by RECs. These green plans tend to be slightly higher in price than their standard fixed-rate options but allow customers to directly support clean energy development. They are most often available in larger urban markets like Houston, Dallas, and Fort Worth, where customer demand for sustainable energy options is strong.

Natural Gas

In deregulated gas markets like Pennsylvania and Ohio, Frontier primarily supplies conventional natural gas. However, customers may sometimes opt into “green gas” add-ons, which use carbon offsets or renewable natural gas (RNG) credits to reduce the environmental impact of their consumption. These programs aren’t always available year-round, but when they are, they appeal to households that want to reduce their carbon footprint while still using natural gas for heating, cooking, and hot water.

What Sets Frontier Utilities Apart

Frontier offers more than just basic service:

• Tiered Bill Credits: Many fixed-rate plans come with usage-based bill credits that reward higher usage households with monthly savings.
• CoolSaver A/C Tune-Up: In select Texas markets, customers may qualify for a free air conditioning efficiency check-up, helping you lower usage during hot months.
• Referral Program: Refer friends and earn bill credits when they sign up.

Charitable Initiatives

Frontier supports and collaborates with several local non-profits to make a difference:

• Habitat for Humanity: Frontier teams have rolled up their sleeves on home builds, even offering six months of free utility service to a new homeowner. That’s more than a donation, it’s real, tangible support.
• Workshop Houston: They lend their time and resources to programs that provide educational and creative tools to local youth, helping nurture curiosity and learning.
• Kicks 4 Kids: Through a partnership with the Houston Dynamo/Dash, Frontier helps bring underprivileged children to exciting soccer matches, a joyful experience many wouldn’t otherwise enjoy.
• Susan G. Komen “PINK POWER” Plan: Customers who switch to this plan help fund breast cancer programs, with Frontier donating $50+ per year per customer to support research and awareness.
• Boy Scouts of America: By using the promo code SCOUT with a 12-month or longer plan, customers help contribute $50 to youth development through the Scouts.

Why Choose Frontier Utilities?

Frontier is a strong contender if you’re looking for affordable electricity with flexible terms and helpful perks. Their combination of technology, competitive pricing, and customer-first guarantees makes them an appealing choice in deregulated markets.

• Affordable plans for every budget, from no-deposit prepaid options to high-usage bill credit plans
• Easy-to-use app and online tools for managing your energy
• 60-day satisfaction guarantee and no-fee plan transfers when moving
• Strong customer support and local community engagement

Frontier Utilities is a warm, tech-savvy provider offering a variety of plans, including fixed, variable, and prepaid, with clear pricing, user-friendly tools, and a 60‑day happiness guarantee. If you’re in TX, OH, PA, or NJ and want budget-friendly, flexible energy with perks like bill credits and a solid app experience, they’re a smart pick.

What People Are Saying About Frontier

Across customer reviews and energy forums, Frontier Utilities tends to get noticed for straight-forward prices, frequent bill-credit plans, and quick sign-up, especially in Texas. Many shoppers call out that the bill credits can deliver real savings when their usage lands in the qualifying band, and prepaid customers like the daily balance/usage alerts because they can stay on top of spend. We also see consistent praise for fast start-of-service (often same-day in Texas utility territories) and an app/portal that makes basic tasks like payments and AutoPay simple.

On the flip side, some reviewers mention “threshold shock”, months where they just miss a usage credit and the effective rate jumps. Others point to early termination fees on longer fixed terms, and a few first-time Texas customers say they were surprised by TDU/TDSP delivery charges (which come from the local utility and appear on every REP’s bill). Variable plans get mixed feedback, folks who value flexibility like them, but a subset report price swings after the first month if they’re not watching closely.

Customer service sentiment trends positive around routine account needs (payments, move/transfer, plan changes), with occasional frustration during high-volume summer periods when hold times spike. Several prepaid users highlight that low-balance texts/push notifications are reliable and help prevent disconnects, though a few wished the usage graphs were more granular (hourly vs. daily).

Regional Chatter

In case you’re comparing experiences by market, here’s the tone we’ve seen by region. (Remember: delivery fees and outage handling always come from your local utility, Frontier is your supplier.)

• Texas: Lots of chatter about bill-credit fixed plans (“Saver”-style). High marks when usage consistently hits the credit tier; more neutral/negative when it doesn’t. Same-day switch and prepaid setup get kudos. Common learning curve is about TDU delivery fees and how they affect the all-in rate.
• Ohio: Reviews skew pragmatic, shoppers like no-nonsense enrollment and competitive teaser rates when switching from a utility default or another supplier. Sentiment dips when variable renewals creep up after an intro period; fixed terms with clear ETFs tend to be better-reviewed for predictability.
• Pennsylvania & New Jersey: Positive notes around plan variety and easy online sign-up; some call out green/REC-backed electricity options when they’re visible in the offer list. As in OH, the main complaints are around post-promo pricing if customers let a plan roll over without re-shopping near the end of term.

Bottom line is that Frontier earns goodwill for aggressive pricing, bill credits that can really pay off, and quick start-of-service. Most unhappy experiences stem from missing usage credit tiers, switching to (or renewing on) a variable rate without noticing the change, or not realizing delivery charges are separate. If you’re considering Frontier, you’ll likely have a good experience by (1) picking a plan that matches your typical kWh usage, (2) setting renewal reminders 30–45 days before term end, and (3) using the app’s alerts to keep usage and balances on target.

FAQs About Frontier Utilities