- Frontier Utilities offers a variety of fixed-rate and renewable energy plans, often with competitive pricing and promotions for new customers.
- Many plans are flexible with contract options, including short-term agreements and even month-to-month choices.
- While some customers praise affordable rates, others report issues with billing and customer service responsiveness.
- Primarily serves deregulated areas in Texas, offering electricity plans tailored to different usage needs and preferences.
About Frontier Utilities
Frontier Utilities, founded in 2008 and headquartered in Houston, Texas, is a growing retail electricity and natural gas provider serving both residential and commercial customers in deregulated markets. They use proprietary tech to offer personalized experiences and emphasize community engagement through charitable partnerships like Habitat for Humanity. Frontier maintains a tight-knit team feel focused on customer happiness and local impact.
What sets Frontier apart is their attention to customer experience and loyalty. They’ve introduced satisfaction guarantees, rewards programs, and digital tools that make energy management more accessible and stress-free. Their team is small enough to stay nimble and responsive, yet large enough to serve tens of thousands of homes.
Frontier Utilities Coverage Map
Frontier Utilities serves customers in four deregulated states: Texas, Pennsylvania, Ohio, and New Jersey. Each state has its own utilities that deliver power, while Frontier handles the electricity supply portion.
Texas (Electricity):
- Serviced through TDU zones like CenterPoint, Oncor, AEP Texas North/Central, and TNMP
- Major cities: Houston, Dallas, Fort Worth, Austin, Corpus Christi, McAllen
Pennsylvania (Electricity & Natural Gas):
- Frontier offers energy supply in areas with utility companies such as PECO, PPL, Duquesne Light, and Columbia Gas
- Major cities: Philadelphia, Pittsburgh, Allentown
Ohio (Electricity & Natural Gas):
- Partners with local utilities like AEP Ohio, Duke Energy, Columbia Gas, and FirstEnergy for delivery
- Major cities: Columbus, Cleveland, Cincinnati, Akron
New Jersey (Electricity & Natural Gas):
- Serves customers within territories managed by PSE&G, JCP&L, and Elizabethtown Gas
- Major cities: Newark, Jersey City, Paterson, Edison
Frontier Plans & Pricing
Fixed Term Plan
Frontier Utilities’ fixed term or guaranteed plan offers customers the ability to pay a fixed rate for a certain period of time. During this period your rate will not go up or down.
Variable Rate Plan (Month to Month)
A variable rate plan means your rate may vary from month to month based on current market conditions and prices. One of the benefits of a variable rate plan is that you are not locked into a long-term contract.
Pay In Advance
A pay in advance, just that, a plan where you are billed ahead of time for each months use. You will be asked to make a payment for the first month’s usage when you enroll in the plan and then are billed ahead of each month following.
Pay As You Go
The Frontier Utilities’ Pay As You Go plan is a prepaid plan that allows you to purchase electricity by the kilowatt hour at a set price. When you’ve nearly used up your supply Frontier Utilities will send you a notification with the amount you have remaining. If you plan in advance you can possibly purchase electricity at rates when they are low. These plans require no credit check and no deposit.
- Daily usage alerts help track consumption
- Easy to recharge online or through the app
- Excellent option for students, renters, or those with low/no credit history
Green Plan
The Green Plan is a renewable energy plan that allows you to purchase electricity from renewable energy sources such as wind, hydro or solar instead of traditional source like coal or natural gas. Renewable sources can be better for our environment and are more sustainable for the future.
Plans & Pricing
| Plan Name | Rate | Plan Type | Renewable | Cancellation Fee | |
|---|---|---|---|---|---|
| Frontier Power Saver 12 | $0.1570 /kWh | 12 Months Fixed Rate | 30% | $150.00 | Check Availability |
| Frontier Power Saver 24 | $0.1770 /kWh | 24 Months Fixed Rate | 30% | $200.00 | Check Availability |
*Rates may vary by location. See Frontier Utilities for terms, conditions and pricing in your location.
Frontier Utilities Cancellation Fees
Most fixed term Frontier Utilities plans have a cancellation fee. Cancellation fees typically run $150 for 12 month plans and $175 for 24 month plans, upto $295 on some plans. Cancellation fees are usually waived if you are moving out of their service area. Month to month, or no contract plans do not have a cancellation fee. They also offer a 60 day satisfaction guarantee, where you can switch plans without paying an ETF. For full cancellation policy see the terms of the plan you are looking at or have selected.
Mobile App & Online Tools
Frontier Utilities provides a streamlined mobile experience that makes managing your account convenient and hassle-free. You can:
- View your real-time usage and balance
- Make payments or enroll in auto-pay
- Set up usage alerts and view billing history
- Access your plan details and contact customer support
- See outage reporting (via your local utility)
The mobile app mirrors the online portal’s functionality, ensuring you’re always in control, whether you’re at home or on the go. Weekly usage reports by email are another helpful touch, especially for customers tracking budget or seasonal changes.
Types of Energy Offered by Frontier
Frontier primarily provides:
- Electricity: Most commonly used by residential customers, especially in Texas and Pennsylvania.
- Natural Gas: Available in deregulated areas of Pennsylvania, Ohio, and New Jersey.
While they’re not a utility company generating their own energy, they purchase electricity and gas on the wholesale market and offer it to consumers at retail. Some plans are partially powered by renewable energy (most are 25-33%), and in select cases, they offer 100% green electricity plans backed by Renewable Energy Certificates (RECs).
Extra Perks
Frontier offers more than just basic service:
- Tiered Bill Credits: Many fixed-rate plans come with usage-based bill credits that reward higher usage households with monthly savings.
- CoolSaver A/C Tune-Up: In select Texas markets, customers may qualify for a free air conditioning efficiency check-up, helping you lower usage during hot months.
- Referral Program: Refer friends and earn bill credits when they sign up.
- Charitable Initiatives: Frontier supports causes like Habitat for Humanity, Houston Food Bank, and back-to-school supply drives for kids.
Why Choose Frontier Utilities?
Frontier is a strong contender if you’re looking for affordable electricity with flexible terms and helpful perks. Their combination of technology, competitive pricing, and customer-first guarantees makes them an appealing choice in deregulated markets.
- Affordable plans for every budget, from no-deposit prepaid options to high-usage bill credit plans
- Easy-to-use app and online tools for managing your energy
- 60-day satisfaction guarantee and no-fee plan transfers when moving
- Strong customer support and local community engagement
Frontier Utilities is a warm, tech-savvy provider offering a variety of plans, including fixed, variable, and prepaid, with clear pricing, user-friendly tools, and a 60‑day happiness guarantee. If you’re in TX, OH, PA, or NJ and want budget-friendly, flexible energy with perks like bill credits and a solid app experience, they’re a smart pick.