- XOOM offers electricity and natural gas plans in 19 states and D.C., including major markets like Texas, New York, and Illinois.
- Choose from fixed-rate, variable-rate, and renewable energy plans to fit your budget and lifestyle.
- Their SimpleClean and TruEco plans make it easy to support renewable electricity and carbon-offset natural gas.
- Their Freedom2Connect program reimburses up to $150 in early termination fees from your previous provider when you sign up.
About Xoom Energy
XOOM Energy, founded in 2011 and based in Huntersville, North Carolina, is a growing, retail energy provider with a warm, customer-first ethos. They were acquired by NRG Energy in 2018, giving them the backing to grow while still keeping things personalized. They supply electricity, natural gas, and renewable energy options to residential, commercial, and industrial customers across North America. With 90+ deregulated utility markets spanning 19 U.S. states plus D.C. (and even some Canadian provinces), they’ve built a solid footprint.
Xoom Energy Coverage Areas
XOOM Energy offers service in 19 U.S. states and the District of Columbia, covering over 90 utility markets. Dive into their service areas and you’ll see availability in places like California, Texas, Illinois, New York, Pennsylvania, Michigan, and more . This means if you’re in a deregulated market, chances are they’re active there, making them a viable option for many households and small businesses.
Texas (Electric)
- Houston, Dallas, Fort Worth, Arlington, Plano, Lubbock, Katy, Killeen, Waco
- Utilities: Oncor, CenterPoint, TNMP, AEP Central & North, Lubbock Power & Light
New York (Electric & Gas)
- Metro areas including New York City and others served via National Grid, Con Edison, etc.
Illinois (Electric & Gas)
Pennsylvania (Electric & Gas)
- Cities like Philadelphia, Pittsburgh, Allentown served under utilities like PECO, Penelec, Duquesne Light
Ohio (Electric & Gas)
- Cities like Columbus, Akron, and Cincinnati
Other States
- California: PG&E, SoCalGas, SDGE (natural gas only)
- District of Columbia: Pepco (electric only)
- Connecticut / Massachusetts / Rhode Island / New Hampshire / Maine: major New England utilities for electricity
- Georgia: Atlanta Gas & Light (natural gas)
- Indiana: NIPSCO (natural gas)
- Virginia: Dominion/Energized gas
- Michigan: Consumers Energy & DTE gas-only
Types of Energy Offered
XOOM provides the power sources you’re most likely to care about:
- Electricity: Available in residential and business markets across their footprint.
- Natural Gas: Offered where deregulation allows it, paired with electricity in some regions.
- Renewable Options: Electricity plans with green energy (“SimpleClean”) and carbon-offset natural gas (“TruEco”).
Customers essentially choose whether they want a standard mix or want to boost their eco-friendliness with sustainable or carbon-free options.
Types of Plans Offered by Xoom
XOOM’s menu includes several plan types, each fitting different needs:
- Variable Rate Plans
- No long-term commitment: Rates change monthly based on market prices.
- Total freedom: Switch plans or cancel anytime, no fee.
- Best for: Short-term needs, budget explorers, or if you hate contracts.
- Fixed Rate Plans
- Locked rates: Your price per kWh or therm stays the same for 12–36 months.
- Peace of mind: No surprises during heatwaves or polar vortexes.
- Early termination fee: Yes—if you cancel mid-contract (more on that below)
- Renewable Plans
- SimpleClean (Electricity): Offers partial renewable energy (e.g., 50%).
- TruEco (Natural Gas): Full carbon-offset coverage of your gas usage.
Plans & Pricing
| Plan Name | Rate | Plan Type | Renewable | Cancellation Fee | |
|---|---|---|---|---|---|
| SureLock 12 | $0.169 /kWh | 12 Months Fixed Rate | 24% | $150.00 | Check Availability |
| Simpleclean 18 | $0.169 /kWh | 18 Months Fixed Rate | 50% | $180.00 | Check Availability |
| SureLock 24 | $0.169 /kWh | 24 Months Fixed Rate | 24% | $295.00 | Check Availability |
| MiraclePower 24 | $0.175 /kWh | 24 Months Fixed Rate | 24% | $295.00 | Check Availability |
| SureLock 36 | $0.179 /kWh | 36 Months Fixed Rate | 24% | $395.00 | Check Availability |
| RescueLock 12 | $0.179 /kWh | 12 Months Fixed Rate | 24% | $150.00 | Check Availability |
| SimpleFlex | $0.189 /kWh | Variable Rate | 24% | $0.00 | Check Availability |
*plans and pricing may vary by location. Search your ZIP code to find rates in your area.
Mobile App & Account Management
While XOOM doesn’t have a traditional app in the App Store, they offer a progressive web app (PWA), you can “Add to Home Screen” on iOS or Android, giving app-like experience without downloading from a store. Through this, you can manage your account, pay bills, monitor usage, and get notifications. They also support SMS and email alerts for payment reminders, low-balance notices, and billing updates.
- MyXOOM Account Portal: View bills, track 3-year usage, set up autopay, or go paperless. Texas customers get a dedicated login at texas.myxoomenergy.com with extra perks like plan-renewal alerts.
- Auto-Bill Pay & Budget Billing: Smooth out monthly payments (available in CA, GA, TX).
Cancellation Fees & Satisfaction Guarantees
Switching to XOOM? They’ve got your back with Freedom2Connect™:
- They’ll cover up to $150 in early termination fees from your old provider.
- Requirements: Sign a 12+ month fixed plan, submit your final bill within 30 days, and match service details 5.
Canceling XOOM?
- Variable plans: Cancel anytime, no fee.
- Fixed plans: Early termination fee applies (varies by state).
*While no formal “satisfaction guarantee” is noted, their 30-day ETF coverage acts like a risk-free trial.*
Other Helpful Info
- Deposit Policy: If credit checks aren’t passed, you may be asked to pay a deposit. Like many utilities, it’ll be refunded after roughly 12 consecutive on-time payments.
- Service Reliability: Your local utility still owns and delivers your energy, even if you’re with XOOM, so no risk of losing service because of switching.
- Customer Reviews: Some users appreciate the service options, but a few online reviews report billing and service issues, so keep an eye on billing accuracy and stay in touch with customer service as needed .
- Commercial & Business Plans: XOOM also services small businesses and offers customizable pricing and renewable options for commercial customers.
- XOOM Xtras Rewards: Earn points (Koiyns!) for paying bills, reading energy tips, or playing games. Redeem for gift cards—new members get 18,000 points ($10 value).
Why Choose XOOM Energy?
There’s a lot to like about them:
- Flexibility: Various plan types—fixed, variable, renewable—to match your priorities and risk tolerance.
- Green Choices: Options to bring clean energy or carbon offsets into your home or business.
- Switching Support: Their Freedom2Connect program helps defray early exit fees up to $150, easing the transition.
- Budget-Friendly Tools: Fixed rates provide protection, variable plans offer flexibility, and they alert you before low balances or late payments.
- Backed by NRG: They combine the innovation and agility of a smaller provider with the stability and resources of a major energy firm.
If you’re looking for a provider that offers customizable plans, renewable options, tech-forward account tools, and some welcome financial incentives for switching, XOOM Energy should definitely be on your shortlist. Go to their site, punch in your zip code, compare current rates and plans, and pick the one that matches your lifestyle and values.