Q: Does XOOM cover early termination fees (ETFs) from my old provider?

Yes! Through Freedom2Connect™ , XOOM reimburses up to $150 in ETFs if you sign a 12+ month fixed plan. Submit your final bill within 30 days of enrollment to qualify.

Question 1

Will switching to XOOM disrupt my service?

Accepted Answer

No! Your local utility still delivers energy and handles outages. XOOM only replaces the "supply" portion of your bill. Service remains uninterrupted, and you’ll keep the same utility contacts for emergencies.

Question 2

How long does enrollment take?

Accepted Answer

Service typically starts on your next meter read date (within 10–60 days after enrollment). You’ll receive a confirmation email with plan details once your utility approves the switch.

Question 3

Does XOOM cover early termination fees (ETFs) from my old provider?

Accepted Answer

Yes! Through Freedom2Connect™, XOOM reimburses up to $150 in ETFs if you sign a 12+ month fixed plan. Submit your final bill within 30 days of enrollment to qualify.

Question 4

Where can I pay in cash?

Accepted Answer

Cash payments are accepted at partners like Fidelity Express or Barri Financial. Bring your bill account number.

Question 5

Is there a satisfaction guarantee?

Accepted Answer

While no formal guarantee is advertised, XOOM’s 30-day ETF coverage under Freedom2Connect™ acts like a risk-free trial.

Question 6

Can I use autopay or paperless billing?

Accepted Answer

Autopay is available online for checking accounts or cards. Paperless billing is not yet offered but is planned for future updates.

Xoom Energy Rates, Plans, and Coverage Area