Just Energy Plans & Pricing

Just Energy (part of Just Energy Group Inc., founded in 1997) is a well-established retailer of both electricity and natural gas across the U.S. and Canada. With over a million customers collectively, including affiliates like Amigo and Tara Energy, they’ve built a reputation for providing flexible energy options and bundling green energy features. Headquartered in Houston and Mississauga, they’ve navigated both growth and challenges (including a 2021 bankruptcy filing to restructure after the Texas freeze) and emerged leaner and stronger in December 2022.

Just Energy Coverage Map

Just Energy serves a wide range of deregulated markets in both the U.S. and Canada, covering major metro areas and smaller towns alike.

United States (licensed in California, Delaware, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania, Texas)

Here’s a snapshot of where they’re active:

• California: Major population centers like Los Angeles, San Francisco, San Diego (via partner utilities in these deregulated zones).
• Illinois: Including Chicago and the surrounding suburbs such as Aurora, Naperville, Bloomington, Peoria.
• New Jersey: Serving cities like Newark, Jersey City, Atlantic City, Cherry Hill, Edison.
• Texas: Dallas–Fort Worth, Houston, Austin, Amarillo, El Paso, Corpus Christi, Lubbock, Midland/Odessa, and many smaller towns .
• Other states: Residents in major metro areas such as Baltimore, Boston, Detroit, New York City, Philadelphia, Columbus, Indianapolis, Providence, and more can often choose Just Energy when deregulation allows.

Canada (authorized in Alberta, British Columbia, Manitoba, Ontario, Saskatchewan)

Just Energy Plans & Pricing

*plans and prices may vary by location

Just Energy’s plans feel like a “choose-your-adventure” book. Here’s the scoop:

Time-of-Use Plans (Perfect for night owls or weekend warriors!)

• Nights Free: Free power daily from 9 PM–7 AM (great for EV charging or AC blasts!).
• Weekends Free: Zero-cost electricity from Friday 7 PM to Sunday midnight (hello, laundry marathons!).

Traditional Fixed-Rate Plans (Predictability = peace of mind)

• Simple Choice: No surprises, just steady rates.
• Mega Saver: For larger homes (2,000+ kWh/month), $150 monthly credit.
• Base Saver Plus: Best for average homes (1,000 kWh/month), includes $75 monthly credit.

Lifestyle-Tailored Plans

• Apartment/Short-Term: 12-month leases, no long commitments.
• No-Deposit Options: Skip the deposit if you qualify (credit check required).

They also offer “GoodBundle,” a subscription that includes energy savings, water product discounts, and carbon offset credits.

Just Energy Deposits, Cancellation, and Other Fees

Just Energy is fairly straightforward about leaving:

Satisfaction Guarantee: While there’s no formal money-back program, they emphasize transparency, no surprise fees and helpful customer service. They also highlight a trust rating of 4.1/5 based on ~7,300 reviews .

No fee to switch plans: you can change anytime without penalties.

Cancellation Fees may apply if you cancel fixed-term contracts early; these are outlined in your Electricity Facts Label and are typically around $175.

Exit‑Fee Reimbursement: For 12+ month contracts, they’ll reimburse up to $150 of your old plan’s termination fee, credited after your first full paid bill with them, provided you don’t leave within 12 months.

Default Rate Protection: If you finish a fixed contract and take no action, you’re rolled into a month-to-month default plan without exit fees.

Types of Energy Offered

Just Energy makes it easy to manage both your electricity and natural gas needs under one roof. They’re a full-service energy retailer, meaning they purchase power and gas on your behalf and sell it at predictable, customer-friendly rates. Their offerings vary slightly depending on your location, but in most deregulated markets, they give you several ways to power your home while supporting cleaner energy sources.

Electricity Service

Just Energy supplies electricity across many deregulated states and Canadian provinces. Customers can choose between fixed-rate or variable-rate plans, depending on whether they want price stability or flexibility. Some regions also offer time-of-use or “free period” plans, where you can enjoy discounted or free electricity during certain hours of the day, like evenings or weekends.

Natural Gas Service

In addition to electricity, Just Energy provides natural gas in select areas. Similar to their power plans, gas customers can pick from fixed-term rates that lock in pricing for one to three years or month-to-month options that follow market changes. This is especially valuable in colder climates, where heating costs can fluctuate significantly during winter.

Renewable & Green Energy Options (JustGreen)

For those who care about sustainability, Just Energy’s “JustGreen” program allows you to offset your electricity or natural gas usage with renewable energy credits (RECs) or carbon offsets. You can typically choose to offset up to 100% of your consumption, helping support renewable generation projects like wind, solar, and hydro power. It’s an easy way to make your household more eco-friendly, without installing any special equipment.

Just Energy Mobile App & Account Portal

Managing your energy is easy with their digital tools:

• My Account Portal (web/mobile‑friendly): pay bills, track hourly/daily usage, view history, and access special offers.
• My Just Energy mobile app (iOS/Android): lets you view/pay bills, set up auto‑pay, receive alerts, and track usage. Reviews mention it covers the basics, though some users find it “a bit clunky” and lacking detailed usage analytics.

Why Choose Just Energy?

If you value choice, flexibility, and eco-friendly options, with a dose of digital convenience, Just Energy stands out:

• Customized Plans: Lock in rates or stay flexible, you choose what fits your lifestyle.
• Smart Savings: Unique offers like free daytime energy and bundle discounts.
• Green Commitment: JustGreen lets you voluntarily boost clean energy in your mix.
• Digital Ease: Manage everything online or via app, with usage data at your fingertips.
• Support & Transparency: Clear exit/replacement policies, plus promotions to help with fees and peace of mind.

Just Energy is a solid choice for anyone in a deregulated region looking for flexible energy plans with good digital tools and green options. Just do a quick rate and terms comparison for your ZIP code, and read the Electricity/Facts Label closely, especially if you’re eyeing fixed-term offers. Their fee reimbursement perks make the switch easier, and if you care about clean energy, JustGreen is a nice plus.

What People Are Saying About Just Energy

When it comes to customer feedback, Just Energy receives a wide range of opinions depending on the plan, region, and experience type. Many customers appreciate the company’s variety of fixed-rate and promotional plans, especially those offering “free nights” or “free weekends.” Reddit threads and local forums often mention that these can lead to noticeable savings for households that can shift their usage to off-peak hours. Others like the fact that Just Energy offers to cover up to $150 in early-termination fees when switching from another provider, which helps take some of the stress out of changing plans.

On the digital side, customers enjoy the convenience of the My Account portal and mobile app for bill payments and tracking usage. However, a few users say the app could be smoother or include more detailed usage insights. The online account dashboard, on the other hand, tends to earn better marks for reliability and ease of navigation.

That said, there’s also a mix of critical reviews, particularly around billing clarity and sales practices. Some customers have reported confusion about promotional plan terms or automatic renewals after contracts expire. Just Energy has worked in recent years to improve transparency and customer communication, especially following regulatory reviews in several states and provinces.

In general, the sentiment around Just Energy can be summarized as balanced, many customers enjoy the flexibility, rewards, and plan variety, while others urge new shoppers to read the fine print closely before enrolling. For the best experience, it’s smart to review plan details for your specific ZIP code and double-check usage patterns to ensure your plan matches how your household uses energy.

FAQs About Just Energy