- Enbridge Gas serves millions across Ohio, North Carolina, Utah, Idaho, and Wyoming, with a strong presence in major cities like Cleveland, Salt Lake City, and Boise.
- As a utility provider, Enbridge Gas safely delivers natural gas regardless of your chosen supplier and handles all infrastructure maintenance and emergency response.
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In deregulated areas like Ohio, you can choose from multiple retail natural gas providers while Enbridge continues to manage delivery.
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Enbridge is leading energy innovation with investments in renewable natural gas, hydrogen blending, and a net-zero emissions goal by 2050.
About Enbridge Gas
Enbridge Gas has been delivering safe and reliable natural gas for over 175 years, serving approximately 7 million customers across Canada and the U.S. In 2019, the company unified its operations by merging Union Gas Limited and Enbridge Gas Distribution, streamlining services for customers. With a workforce of around 7,000 employees, Enbridge Gas is committed to providing energy solutions that meet today’s demands while investing in the energy systems of tomorrow.
Enbridge Gas Coverage Areas
Enbridge Gas operates in several regions, including Ontario, Quebec, Ohio, North Carolina, Utah, Wyoming, and Idaho. In Ontario, Enbridge Gas delivers about 95% of the province’s natural gas, heating over 75% of Ontario homes.
Ohio
In Ohio, Enbridge Gas operates through the East Ohio Gas Company, serving approximately 1.2 million customers across 35 counties. Key service areas include major cities such as Cleveland, Akron, Canton, and Youngstown. The company has a longstanding presence in the state, delivering safe and reliable natural gas service for over a century.
North Carolina
Enbridge Gas’s presence in North Carolina is through the Public Service Company of North Carolina (PSNC), which provides natural gas service to residential, commercial, and industrial customers. The service area encompasses various regions, including the Piedmont and coastal areas, ensuring a broad reach within the state.
Utah, Wyoming, and Idaho
As of June 1, 2024, Enbridge Gas expanded its operations to include Utah, Wyoming, and Idaho by acquiring Dominion Energy’s natural gas distribution business in these states. Now operating as Enbridge Gas Utah, Enbridge Gas Wyoming, and Enbridge Gas Idaho, the company serves approximately 1.2 million customers across 33 counties. In Utah, service areas include cities like Salt Lake City, Provo, and Ogden. In Wyoming, Enbridge Gas serves communities such as Casper and Cheyenne, while in Idaho, service areas include cities like Boise and Pocatello.
In deregulated markets like Ohio, customers have the option to choose their natural gas supplier. While Enbridge Gas continues to deliver the gas and maintain infrastructure, customers can select a Retail Natural Gas Provider (RNGP) for the supply portion of their service. This choice allows for potential cost savings and tailored energy plans.
Choosing a Retail Natural Gas Provider (RNGP)
Opting for an retail natural gas provider (RNGP) can offer benefits such as fixed-rate plans, renewable energy options, and customer service tailored to your preferences. In deregulated markets, this choice empowers consumers to select a provider that aligns with their energy needs and values.
Comparison of Top RNGPs
| Provider | Term Length | Renewable Options | Customer Rating | Notes |
|---|---|---|---|---|
| Energy Harbor | 12 months | Not specified | High | Promotional rate; details on rate structure not specified. |
| Constellation | Varies | Not specified | High | Offers a range of plans; specific rates depend on plan selection. |
| Direct Energy | Varies | Not specified | High | Offers a range of plans; specific rates depend on plan selection. |
| IGS Energy | Varies | Yes | High | Offers carbon-neutral natural gas plans. |
| Spark Energy | Varies | Not specified | Moderate | Offers a range of plans; specific rates depend on plan selection. |
Note: Availability varies by location. Search your ZIP code to find what’s available in your area.
Things to Consider When Choosing an RNGP:
- Rate Structure: Determine if the plan offers a fixed or variable rate. Fixed rates provide price stability, while variable rates can fluctuate based on market conditions.
- Contract Length: Be aware of the term length and any early termination fees associated with the plan.
- Monthly Fees: Some providers may charge a monthly service fee in addition to the per-unit gas rate.
- Renewable Options: If environmental impact is a concern, look for providers offering renewable or carbon-neutral natural gas options.
- Customer Reviews: Research customer feedback to gauge satisfaction with service, billing, and support.
- Promotional Rates: Be cautious of introductory rates that may increase after a certain period.
Outage Information
How to Search for Outages
Enbridge Gas provides operational status updates on their website, detailing the status of distribution service areas. Customers can view maps and notices to stay informed about any service interruptions.
How to Report an Outage
If you suspect a gas leak or experience an outage, it’s crucial to act promptly:
- Leave the area immediately.
- Warn others to stay away.
- From a safe location, call 911 and Enbridge Gas:
- Ontario: 1-866-763-5427
- Ohio: 1-877-542-2630
- Utah, Wyoming, Idaho: 1-800-767-1689
Enbridge Gas App
The Enbridge Gas Ontario app allows customers to manage their accounts conveniently:
- Access account balance.
- Submit meter readings.
- View billing history.
- Receive notifications.
The app is available for download on the App Store and Google Play.
Rebates, Discounts, and Incentives from Enbridge Gas
Enbridge Gas offers various programs to help customers save energy and reduce costs:
- Smart Thermostat Rebate: Receive a $75 instant rebate when purchasing a qualifying smart thermostat.
- ThermWise Residential Rebates: Rebates are available on high-efficiency items like natural gas water heaters, furnaces and boilers.
- Distributor Discount Program: Instant discounts on high-efficiency equipment for commercial and industrial customers.
Enbridge Gas Energy Sources
Enbridge Gas sources its natural gas from various supply basins in western Canada, the United States, and Ontario. The company is also investing in renewable energy initiatives, including hydrogen blending projects and renewable natural gas (RNG), to reduce carbon emissions and support a sustainable energy future.
Pipeline Infrastructure
Enbridge’s extensive pipeline network spans 31 U.S. states, facilitating the transportation of natural gas from supply basins to various markets. Key pipelines include:
- NEXUS Gas Transmission Pipeline: A 257-mile pipeline delivering natural gas to markets in the U.S. Midwest, including Ohio, Michigan, and the Chicago area.
- Texas Eastern Transmission Pipeline: This major pipeline brings gas from the Gulf of Mexico coast in Texas and Louisiana up through several states to deliver gas in the New York City area.
- Algonquin Gas Transmission Pipeline: Serving the New England region, this pipeline transports natural gas from the Appalachian Basin to markets in the Northeast.
These pipelines are integral to Enbridge’s ability to provide reliable natural gas service across its coverage areas.
Enbridge Gas Sustainability
Enbridge has pledged to achieve net-zero greenhouse gas (GHG) emissions from its operations by 2050, with an interim goal of reducing GHG emissions intensity by 35% by 2030. This commitment underscores their dedication to environmental responsibility and aligns with global efforts to combat climate change.
Renewable Natural Gas (RNG) Initiatives
Enbridge is advancing RNG projects by capturing methane from organic waste sources like landfills and agricultural operations. Notable projects include the Ridge Landfill RNG Project in Ontario, converting landfill gas into renewable energy.
Hydrogen Blending Projects
Enbridge is pioneering hydrogen blending initiatives to reduce carbon emissions. In Markham, Ontario, they’ve launched North America’s first hydrogen-blending project, injecting clean hydrogen into the natural gas supply. Additionally, the ThermH2 project in Utah explores blending hydrogen with natural gas to decarbonize energy for residential and commercial customers.
Renewable Energy Investments
Enbridge has significantly invested in renewable energy, including wind, solar, and geothermal projects. Their renewable energy portfolio encompasses 23 wind farms, 7 solar energy projects, and other renewable assets across North America and Europe.
Innovation and Technology
Enbridge’s Technology + Innovation Lab focuses on developing advanced technologies to enhance the safety, reliability, and efficiency of energy delivery. Projects include fiber optic pipeline monitoring and big data applications to optimize pipeline and wind turbine operations.
Considering a switch to Enbridge Gas means choosing a provider with a long-standing history, a commitment to innovation, and a focus on customer satisfaction. Whether you’re interested in sustainable energy options, seeking cost-saving programs, or valuing reliable service, Enbridge Gas offers a comprehensive suite of services to meet your needs.
FAQs About Enbridge Gas
What does Enbridge Gas do?
Can I choose a different natural gas supplier with Enbridge Gas?
Is there an Enbridge Gas mobile app?
Does Enbridge Gas offer rebates or incentives?
– Smart thermostats
– Home insulation
– High-efficiency furnaces or water heaters
Rebate programs vary by state and customer type. Check their website or call customer service to learn what’s available in your area.
Do I need to contact Enbridge when switching suppliers?
How can I track my natural gas usage?
– Monitor daily/monthly usage
– Compare consumption year-over-year
– Set usage alerts