Enbridge Gas Coverage Area, Rebates, and Outage Tools

About Enbridge Gas

Enbridge Gas has been delivering safe and reliable natural gas for over 175 years, serving approximately 7 million customers across Canada and the U.S. In 2019, the company unified its operations by merging Union Gas Limited and Enbridge Gas Distribution, streamlining services for customers. With a workforce of around 7,000 employees, Enbridge Gas is committed to providing energy solutions that meet today’s demands while investing in the energy systems of tomorrow.

Enbridge Gas is one of North America’s largest and most significant energy delivery companies. For decades, “Enbridge Gas” primarily referred to the utility serving the province of Ontario. However, following major acquisitions from Dominion Energy in 2024, the Enbridge family now includes gas utilities in Ohio, Utah, Wyoming, Idaho, and North Carolina. Whether you are heating a Victorian home in Toronto or a modern build in Salt Lake City, Enbridge Gas is likely your partner in keeping the cold at bay. They are not just a pipeline operator; they are a customer-facing utility focused on modernizing the natural gas grid and integrating lower-carbon solutions like hydrogen and renewable natural gas (RNG).

Enbridge Gas Coverage Areas

Enbridge Gas operates in several regions, including Ontario, Quebec, Ohio, North Carolina, Utah, Wyoming, and Idaho. In Ontario, Enbridge Gas delivers about 95% of the province’s natural gas, heating over 75% of Ontario homes.

Ohio

In Ohio, Enbridge Gas operates through the East Ohio Gas Company, serving approximately 1.2 million customers across 35 counties. Key service areas include major cities such as Cleveland, Akron, Canton, and Youngstown. The company has a longstanding presence in the state, delivering safe and reliable natural gas service for over a century.

North Carolina

Enbridge Gas’s presence in North Carolina was formally the Public Service Company of North Carolina (PSNC), providing natural gas service to residential, commercial, and industrial customers. The service area encompasses various regions, including the Piedmont and coastal areas, ensuring a broad reach within the state.

Cities: Raleigh, Durham, Chapel Hill, Gastonia, Asheville, Concord, and High Point.

Utah, Wyoming, and Idaho

As of June 1, 2024, Enbridge Gas expanded its operations to include Utah, Wyoming, and Idaho by acquiring Questar Gas natural gas distribution business in these states. Now operating as Enbridge Gas Utah, Enbridge Gas Wyoming, and Enbridge Gas Idaho, the company serves approximately 1.2 million customers across 33 counties. In Utah, service areas include cities like Salt Lake City, Provo, and Ogden. In Wyoming, Enbridge Gas serves communities such as Casper and Cheyenne, while in Idaho, service areas include cities like Boise and Pocatello.

In deregulated markets like Ohio, customers have the option to choose their natural gas supplier. While Enbridge Gas continues to deliver the gas and maintain infrastructure, customers can select a Retail Natural Gas Provider (RNGP) for the supply portion of their service. This choice allows for potential cost savings and tailored energy plans.

Choosing a Retail Natural Gas Provider (RNGP)

Opting for an retail natural gas provider (RNGP) can offer benefits such as fixed-rate plans, renewable energy options, and customer service tailored to your preferences. In deregulated markets, this choice empowers consumers to select a provider that aligns with their energy needs and values.

Top 5 Natural Gas Suppliers for Ohio

• Constellation
  • Why they are a top pick: A national powerhouse known for reliability and very clear terms. They are consistently highly rated for billing transparency.
  • Why choose them? They often offer a “90-Day Risk-Free Guarantee,” meaning you can cancel early in the contract if you aren’t happy. They also frequently offer sign-up bonuses like $25 or $50 gift cards.
• NOPEC (Northeast Ohio Public Energy Council)
  • Why they are a top pick: NOPEC isn’t a private retailer but a non-profit “community aggregation” of over 200 communities. They use bulk buying power to negotiate rates for half a million customers.
  • Why choose them? They are the “safe bet.” They typically offer rates slightly lower than the standard utility variable rate and have consumer-friendly terms with no tricky fine print. If you want stability without doing homework, this is the gold standard.
• IGS Energy
  • Why they are a top pick: Headquartered right in Dublin, Ohio, IGS is a massive independent supplier with a “hometown” feel. They are deeply entrenched in the Ohio market and offer excellent green energy add-ons.
  • Why choose them? Choose IGS if you want to support an Ohio-based business and are interested in “Carbon-Neutral” gas bundles that offset your home’s emissions.
• Direct Energy
  • Why they are a top pick: One of the largest energy retailers in North America with high brand recognition.
  • Why choose them? They are famous for their “Live Brighter” plans which often come bundled with smart home tech (like free Amazon Echos or Hive sensors) or “Free Weekends” style offers depending on the season.
• Xoom Energy
  • Why they are a top pick: Xoom is aggressive on pricing and perks, often appearing on comparison sites with very competitive introductory rates.
  • Why choose them? If you love travel rewards, Xoom is your best bet. They have partnerships that allow you to earn airline miles or hotel points (such as with Southwest or American Airlines) just for paying your gas bill.

Note: Availability varies by location. Search your ZIP code to find what’s available in your area.

Things to Consider When Choosing an RNGP:

• Rate Structure: Determine if the plan offers a fixed or variable rate. Fixed rates provide price stability, while variable rates can fluctuate based on market conditions.
• Contract Length: Be aware of the term length and any early termination fees associated with the plan.
• Monthly Fees: Some providers may charge a monthly service fee in addition to the per-unit gas rate.
• Renewable Options: If environmental impact is a concern, look for providers offering renewable or carbon-neutral natural gas options.
• Customer Reviews: Research customer feedback to gauge satisfaction with service, billing, and support.
• Promotional Rates: Be cautious of introductory rates that may increase after a certain period.

Outage Information

How to Search for Outages

Enbridge Gas provides operational status updates on their website, detailing the status of distribution service areas. Customers can view maps and notices to stay informed about any service interruptions.

How to Report an Outage

If you suspect a gas leak or experience an outage, it’s crucial to act promptly:

• Leave the area immediately.
• Warn others to stay away.
• From a safe location, call 911 and Enbridge Gas:
  • Ontario: 1-866-763-5427
  • Ohio: 1-877-542-2630
  • Utah, Wyoming, Idaho: 1-800-767-1689

Enbridge Gas App

Enbridge offers robust digital tools to manage your billing and usage, though the experience varies slightly by region.

• Enbridge Gas Ontario App: Available on iOS and Android. This highly rated app allows Canadian customers to:
  • Submit meter readings (to avoid estimated bills).
  • View bill history and current balance.
  • Sign up for paperless billing (eBill).
• My Account (Web Portal): For US customers (Ohio, Utah, NC) and Canadian customers, the “My Account” web portal is the primary hub. It is mobile-responsive and allows you to:
  • Set up AutoPay (highly recommended to avoid late fees).
  • View detailed usage charts to track heating costs.
  • Manage “Budget Billing” (equalizing payments year-round so winter bills aren’t a shock).

Rebates, Discounts, and Incentives from Enbridge Gas

Enbridge is well-regarded for its aggressive rebate programs, designed to help customers lower their consumption (and thus their bills).

Energy Efficiency Rebates:

• Home Efficiency Rebate Plus (HER+) [Ontario]: One of the most generous programs, offering thousands of dollars in rebates for upgrading insulation, windows, doors, and heat pumps.
• ThermWise [Utah/Rockies]: A comprehensive program offering rebates for smart thermostats, high-efficiency furnaces, water heaters, and weatherization upgrades.
• Smart Thermostats: Almost all Enbridge territories offer an instant rebate or bill credit (often around $50–$75) for installing a Google Nest or ecobee thermostat.

Discounts & Assistance:

• Senior Discounts: In Ontario, the “Golden Age Service” allows seniors (65+) to align their bill due date with their pension check receipt date to avoid cash-flow issues.
• Low-Income Support:
  • LEAP (Ontario): Low-Income Energy Assistance Program provides emergency financial grants.
  • HEAP (Ohio): Home Energy Assistance Program.
  • REACH (Utah): Residential Energy Assistance through Community Help (administered by the Salvation Army).
• Winter Protection: All regions have policies preventing disconnection during extreme winter months for vulnerable customers.

Enbridge Gas Energy Sources

While their primary product is Natural Gas (methane), Enbridge is aggressively diversifying how that gas is sourced to lower its carbon footprint.

The bulk of the fuel is traditional natural gas sourced from major North American basins (like the Marcellus Shale in the US and the Western Canadian Sedimentary Basin). It is transported via Enbridge’s massive transmission pipeline network.

Pipeline Infrastructure

Enbridge’s extensive pipeline network spans 31 U.S. states, facilitating the transportation of natural gas from supply basins to various markets. Key pipelines include:

• NEXUS Gas Transmission Pipeline: A 257-mile pipeline delivering natural gas to markets in the U.S. Midwest, including Ohio, Michigan, and the Chicago area.
• Texas Eastern Transmission Pipeline: This major pipeline brings gas from the Gulf of Mexico coast in Texas and Louisiana up through several states to deliver gas in the New York City area.
• Algonquin Gas Transmission Pipeline: Serving the New England region, this pipeline transports natural gas from the Appalachian Basin to markets in the Northeast.

These pipelines are integral to Enbridge’s ability to provide reliable natural gas service across its coverage areas.

Enbridge Gas Sustainability

Enbridge has pledged to achieve net-zero greenhouse gas (GHG) emissions from its operations by 2050, with an interim goal of reducing GHG emissions intensity by 35% by 2030. This commitment underscores their dedication to environmental responsibility and aligns with global efforts to combat climate change.

Renewable Natural Gas (RNG) Initiatives

Enbridge is a leader in RNG. They capture methane from landfills (such as the Ridge Landfill in Ontario) and wastewater treatment plants, clean it, and inject it into the grid. This turns waste into carbon-neutral energy.

Hydrogen Blending Projects

Enbridge is pioneering hydrogen blending initiatives to reduce carbon emissions. In Markham, Ontario, they’ve launched North America’s first hydrogen-blending project, injecting clean hydrogen into the natural gas supply. Additionally, the ThermH2 project in Utah explores blending hydrogen with natural gas to decarbonize energy for residential and commercial customers.

Renewable Energy Investments

Enbridge has significantly invested in renewable energy, including wind, solar, and geothermal projects. Their renewable energy portfolio encompasses 23 wind farms, 7 solar energy projects, and other renewable assets across North America and Europe.

In select markets, Enbridge is experimenting with “Hybrid Heating” programs that pair an electric heat pump with a natural gas furnace, switching between the two automatically to use the most efficient and cost-effective fuel source at any given moment.

Innovation and Technology

Enbridge’s Technology + Innovation Lab focuses on developing advanced technologies to enhance the safety, reliability, and efficiency of energy delivery. Projects include fiber optic pipeline monitoring and big data applications to optimize pipeline and wind turbine operations.

Considering a switch to Enbridge Gas means choosing a provider with a long-standing history, a commitment to innovation, and a focus on customer satisfaction. Whether you’re interested in sustainable energy options, seeking cost-saving programs, or valuing reliable service, Enbridge Gas offers a comprehensive suite of services to meet your needs.

Renewables & Conservation Efforts

If you are an eco-conscious shopper, Enbridge Gas is an interesting mix of traditional fossil fuel and cutting-edge innovation.

• The “Power-to-Gas” Project: As mentioned, their Markham facility is North America’s first utility-scale project converting surplus wind/solar energy into hydrogen for the gas grid.
• Solar Self-Power: They are installing solar arrays at their own gate stations and office buildings to offset their operational electricity use.
• Conservation Programs: They spend millions annually on “Demand Side Management” (DSM), essentially paying customers to use less gas through efficiency audits and upgrades.

Shopping for a Plan? What You Need to Know

If you are moving into an Enbridge Gas service territory, here is the practical “need-to-know”:

• You likely don’t have a “choice” of delivery: In most of these areas, Enbridge is the regulated monopoly for gas delivery. This means they own the pipes.
• You MIGHT have a choice of supply:
  • Customer Choice Programs: In regions like Ohio and Ontario, you can choose to buy the actual gas molecule (the commodity) from a third-party marketer, while Enbridge still delivers it.
  • Default Rate: If you do nothing, you stay on Enbridge’s default rate. This rate is regulated and passed through at cost (they don’t make a profit on the gas itself, only the delivery).
  • Pro Tip: The default utility rate is often the safest and most stable option for residential customers, avoiding the volatility of third-party contracts.
• Moving In: Call or go online at least 1 week before your move. Gas often requires a technician to physically turn the valve or unlock the meter, unlike electricity which is often a remote switch.

FAQs About Enbridge Gas