Atmos Energy Coverage Area, Rebates, and Outage Tools

Atmos Energy Company Profile

Atmos Energy is one of the largest natural gas-only distributors in the United States, proudly serving over 3 million customers across more than 1,400 communities. Headquartered in Dallas, Atmos has been delivering safe, reliable natural gas for over a century, helping fuel homes, businesses, and industries. Their focus isn’t just on keeping the heat on, they’re deeply committed to safety, infrastructure upgrades, energy efficiency, and providing exceptional customer service.

Atmos Energy is also committed to sustainability and has been investing heavily in reducing methane emissions, modernizing its pipeline infrastructure, and supporting renewable natural gas projects. They also run community outreach programs focused on energy assistance for low-income households, school safety education, and disaster relief efforts.

Atmos Energy Coverage Areas

Atmos provides regulated utility operations in eight U.S. states: Colorado, Kansas, Kentucky, Louisiana, Mississippi, Tennessee, Texas, and Virginia. In three of those states (Texas, Louisiana, and Mississippi) they are the largest natural-gas distributor. Whether you live in a bustling city or a rural town, if you’re in Atmos’ coverage area, they’re likely the backbone utility that ensures natural gas reaches your home.

Here are some of the key states and major service cities/areas:

• Texas: Their largest footprint is in Texas (Mid-Tex division covers the Dallas–Fort Worth area, West Texas division covers the Lubbock, Amarillo, Permian Basin regions).
• Louisiana: Serving large portions of Louisiana including cities like Lafayette, Monroe, and communities outside New Orleans such as Metairie and the north shore of Lake Pontchartrain.
• Mississippi: Atmos serves about 251,000 customers in over 110 Mississippi communities, including the state capital Jackson.
• Kentucky/Tennessee/Virginia (Mid-States Division): Within Kentucky, some communities served include Owensboro, Bowling Green, Paducah, Hopkinsville, Shelbyville, Lawrenceburg, Danville, Princeton, and Campbellsville. In Tennessee: Lynchburg, Spring Hill, Murfreesboro, Johnson City, and Maryville. In Virginia: Blacksburg, Radford, Bristol, Dublin, and Wytheville.
• Colorado / Kansas: In Colorado the service territory spans communities such as Greeley, Steamboat Springs, Craig, Salida, Gunnison, Cañon City. In Kansas the operations span 32 counties and 109 communities in north-east, south-east, central, south-central and south-west Kansas.

Types of Energy

Atmos Energy focuses exclusively on natural gas, not electricity or other fuels. Natural gas is used for heating, cooking, water heaters, fireplaces, and even backup generators in many homes. It’s known for being efficient, clean-burning, and generally cost-effective compared to electricity or propane, making it a popular choice for residential and commercial customers alike.

Atmos purchases over 300 billion cubic feet (Bcf) of natural gas annually for its distribution customers. They source it from a diverse portfolio of well-head producers and commercial suppliers through both long-term contracts and spot-market purchases. In Texas especially their pipeline network is well positioned to draw from major shale basins and market hubs. Their pipeline and storage system is significant, they manage tens of thousands of miles of distribution and transmission mains and have a large intra-state pipeline system in Texas.

How to Search for Outages

If you suspect a gas outage or are worried about gas supply issues, Atmos makes it easy to check the status. Visit Atmos Energy’s Outage Map online, where you can enter your address or zip code to see if there are any reported service interruptions in your area. Keep in mind that gas outages are rare compared to electricity, but it’s always smart to check if you’re experiencing unusual service issues.

How to Report an Outage

If you smell gas, hear a hissing sound near a gas line, or suspect a leak, do not use your phone near the area, do not turn on lights or appliances, and leave the area immediately. Once you’re at a safe distance, call Atmos’ 24-hour emergency line at 1-866-322-8667. They take safety seriously and will dispatch a technician right away. For non-emergency service outages or issues, you can contact their customer service through their website or app.

Atmos Energy Mobile App

The Atmos Energy Mobile Wallet is a convenient digital billing tool that lets customers access their natural gas account directly from their smartphone’s wallet app, Apple Wallet for iPhone users and Google Pay for Android users. Once added, the wallet “pass” displays your balance, due date, and direct links to view or pay your bill, enroll in autopay, and access the full Atmos Energy Account Center. It also enables push notifications, so you get timely reminders when new bills are issued or payments are due, helping you stay on top of your account without needing to log in every time.

Setting up the Mobile Wallet is quick, customers enter their 10-digit account number and last name through Atmos Energy’s official website, then add the digital pass to their preferred mobile wallet app. It’s secure, leveraging Apple Wallet and Google Pay’s built-in authentication, and designed for convenience, reducing the need for paper bills or email reminders.

Overall, the Mobile Wallet reflects Atmos Energy’s commitment to simple, tech-friendly service. It’s a small but meaningful upgrade for customers who value accessibility, real-time notifications, and fast, secure payments, making it easier than ever to manage your natural gas account on the go.

Rebates and Incentives Offered by Atmos

Atmos Energy is a strong advocate for energy efficiency and often provides rebates and incentives to encourage customers to upgrade to more efficient appliances and equipment. Depending on your location, you might qualify for rebates when you install:

• High-efficiency natural gas water heaters.
• ENERGY STAR®-rated natural gas furnaces.
• Gas dryers or cooking appliances.
• Smart thermostats that help reduce energy use.

Check Atmos’ website for specific rebate programs available in your area, as they vary by state and local utility partnerships. These incentives can help you save money upfront while lowering your long-term energy costs.

For someone shopping for an energy plan, remember: Atmos delivers the gas, but depending on where you live, you might have the power to shop for the supply part of your service. Take time to compare options, explore incentives, and use Atmos’ handy tools like their app and outage map to stay informed and in control.

Renewable Energy & Conservation Efforts

Even though Atmos is a natural gas delivery company, they are active in sustainability and low-carbon initiatives:

• They have a goal to reduce methane emissions from their distribution mains and services by 50% by 2035 compared to 2017 levels.
• They participate in voluntary initiatives like the ONE Future coalition, collaborate on low-carbon technology research (e.g., the Low Carbon Resources Initiative).
• They are active in transporting Renewable Natural Gas (RNG), for example, capturing methane from landfills, dairies, wastewater sludge, and converting it into pipeline-quality gas; currently about 8 Bcf annually across active projects.

For customers who are environmentally conscious but still want natural gas for heating/cooking, Atmos may offer a balance, efficient natural gas service with a provider that invests in lower-carbon operations.

FAQs About Atmos Energy