Written By: David Cosseboom | Updated On: May 7th, 2025
Atmos Energy Company Profile
Atmos Energy is one of the largest natural gas-only distributors in the United States, proudly serving over 3 million customers across more than 1,400 communities. Headquartered in Dallas, Texas, Atmos has been delivering safe, reliable natural gas for over a century, helping fuel homes, businesses, and industries. Their focus isn’t just on keeping the heat on, they’re deeply committed to safety, infrastructure upgrades, energy efficiency, and providing exceptional customer service.
Atmos Energy is also committed to sustainability and has been investing heavily in reducing methane emissions, modernizing its pipeline infrastructure, and supporting renewable natural gas projects. They also run community outreach programs focused on energy assistance for low-income households, school safety education, and disaster relief efforts.
Atmos Energy Coverage Areas
Atmos Energy’s service footprint stretches across parts of Texas, Louisiana, Mississippi, Tennessee, Kentucky, Kansas, Colorado, and Virginia. Whether you live in a bustling city or a rural town, if you’re in Atmos’ coverage area, they’re likely the backbone utility that ensures natural gas reaches your home. While they handle the delivery and maintenance of gas pipelines, it’s important to know that in some areas, you can also choose a retail natural gas provider (RNGP) for the gas supply portion.
Types of Energy
Atmos Energy focuses exclusively on natural gas, not electricity or other fuels. Natural gas is used for heating, cooking, water heaters, fireplaces, and even backup generators in many homes. It’s known for being efficient, clean-burning, and generally cost-effective compared to electricity or propane, making it a popular choice for residential and commercial customers alike.
Choosing a Retail Natural Gas Provider (RNGP)
In some states where natural gas markets are deregulated (like Kentucky and Virginia), customers can choose a separate retail natural gas provider (RNGP) for the supply portion of their service. Here’s a closer look at what that means:
Why You Would Choose an RNGP
Choosing an RNGP gives you the power to shop for the best natural gas rates, lock in fixed-price contracts, or explore special offers like renewable natural gas (RNG) or carbon offset plans. While Atmos still handles delivery, pipeline maintenance, and emergency response, your gas supply and price come from the provider you select. This can be a great option if you want to shop around for better rates, budget certainty, or green energy options.
Comparison of Top RNGPs
Top RNGPs in Atmos’ service area might include providers like Direct Energy, Constellation, or XOOM Energy. Each offers different plan types, such as fixed-rate plans that lock in your gas price for a set term or variable-rate plans that fluctuate with the market. Some even offer renewable natural gas options, allowing you to reduce your carbon footprint. When comparing, it’s helpful to look at customer reviews, contract lengths, early termination fees, and any perks like online account management or rewards programs.
| Provider | Plan Types | Renewable Options | Contract Lengths | Early Termination Fee | Customer Perks |
|---|---|---|---|---|---|
| Direct Energy | Fixed-rate, variable-rate | Carbon offsets, some RNG plans | 12, 24, or 36 months | ~$150 (varies by plan) | Online dashboard, energy usage tracking |
| Constellation | Fixed-rate, variable-rate | Carbon-neutral options | 12 or 24 months | ~$150 (varies by contract) | Mobile app, usage alerts, referral rewards |
| XOOM Energy | Fixed-rate, variable-rate, month-to-month | Renewable gas options (varies by area) | 12 or 24 months, no-contract options | ~$150 or none (for variable plans) | Loyalty rewards, flexible terms |
| Just Energy | Fixed-rate, green plans | 100% green gas (renewable-backed) | 12 or 24 months | ~$100–$150 | Green plans, budget billing, referral bonuses |
Things to Consider When Choosing an RNGP
When shopping for an RNGP, consider:
- Contract length: Are you okay with a 12-month, 24-month, or month-to-month plan?
- Price type: Do you prefer a fixed price (stable, predictable) or variable price (may rise or fall with market)?
- Renewable options: Are you interested in plans that support renewable natural gas or carbon offsets?
- Reputation: Check the provider’s reviews and customer satisfaction ratings.
- Fees and terms: Watch for cancellation fees, enrollment fees, or hidden charges.
- Ease of use: Look for providers with user-friendly apps or online tools to manage your account.
How to Search for Outages
If you suspect a gas outage or are worried about gas supply issues, Atmos makes it easy to check the status. Visit Atmos Energy’s Outage Map online, where you can enter your address or zip code to see if there are any reported service interruptions in your area. Keep in mind that gas outages are rare compared to electricity, but it’s always smart to check if you’re experiencing unusual service issues.
How to Report an Outage
If you smell gas, hear a hissing sound near a gas line, or suspect a leak, do not use your phone near the area, do not turn on lights or appliances, and leave the area immediately. Once you’re at a safe distance, call Atmos’ 24-hour emergency line at 1-866-322-8667. They take safety seriously and will dispatch a technician right away. For non-emergency service outages or issues, you can contact their customer service through their website or app.
Atmos Energy Mobile App
Atmos offers a convenient mobile app available for iOS and Android devices. Through the app, you can:
- Pay your bill securely.
- View past and current bills.
- Set up autopay or payment reminders.
- Track usage trends to better understand your energy habits.
- Report non-emergency service issues.
The app is especially handy if you like managing your utilities on the go — no need to log into a desktop portal or wait on hold for customer service.
Rebates and Incentives Offered by Atmos
Atmos Energy is a strong advocate for energy efficiency and often provides rebates and incentives to encourage customers to upgrade to more efficient appliances and equipment. Depending on your location, you might qualify for rebates when you install:
- High-efficiency natural gas water heaters.
- ENERGY STAR®-rated natural gas furnaces.
- Gas dryers or cooking appliances.
- Smart thermostats that help reduce energy use.
Check Atmos’ website for specific rebate programs available in your area, as they vary by state and local utility partnerships. These incentives can help you save money upfront while lowering your long-term energy costs.
For someone shopping for an energy plan, remember: Atmos delivers the gas, but depending on where you live, you might have the power to shop for the supply part of your service. Take time to compare options, explore incentives, and use Atmos’ handy tools like their app and outage map to stay informed and in control.
FAQs About Atmos Energy
What areas does Atmos Energy serve?
Where can I pay my Atmos Energy bill?
– Online at atmosenergy.com
– Mobile app (My Atmos)
– Phone at 1-866-322-8667
– In person at authorized payment centers
– Mail (check your bill for address)
– Autopay for hassle-free payments
What payment assistance programs are available?
– Budget Billing (even monthly payments)
– Payment arrangements
– Energy assistance programs (like LIHEAP)
– Senior citizen discounts (in some areas)
Does Atmos Energy offer energy efficiency programs?
– Rebates for high-efficiency appliances
– Free energy audits
– Weatherization tips
– Smart thermostat programs (in some areas)
What are Atmos Energy’s customer service hours?
– Billing/service: Mon-Fri 7am-7pm (local time)
– Weekend hours vary by location