Texas-New Mexico Power Rebates, Coverage Area, and Outage Tools

About Texas-New Mexico Power (TNMP)

TNMP is the transmission and distribution utility (TDU) operating within the Electric Reliability Council of Texas (ERCOT) grid. It is responsible for maintaining physical infrastructure, poles, wires, substations, reading meters and restoring service following outages. While you select your electricity seller (Retail Electric Provider or REP), TNMP handles the delivery of that energy to your home or business. TNMP covers more than 280,000 homes and businesses throughout Texas, and is headquartered in Lewisville, Texas with over 400 employees across more than 20 communities. The company is wholly owned by TXNM Energy, Inc..

TNMP Coverage Areas

TNMP’s certified service territory lies entirely within the state of Texas. The service territory is divided into three broad regions: North-Central Texas, Gulf Coast/Southeast Texas, and West Texas.

• North Texas: Lewisville, Flower Mound, Glen Rose
• West Texas: Pecos, Fort Stockton
• Gulf Coast: Angleton, Freeport, Clute

If you live in a TNMP service area, you’ll see their name on the “TDU charges” section of your electricity bill, regardless of which retail electric provider (REP) you choose.

Choosing a Retail Electric Provider (REP)

In Texas’s deregulated electricity market, TNMP handles delivery, but you get to choose your electricity seller. This freedom can be great, but also a little overwhelming. Let’s break it down:

Why Choose a REP?

Choosing a REP gives you the power to pick a plan that matches your priorities, whether it’s saving money, supporting renewable energy, or locking in a stable rate. While TNMP ensures the power gets to your home reliably, your REP determines:

• Your electricity rate
• Contract length (month-to-month or multi-year)
• Perks like free nights or weekends
• Renewable energy options

Learn More About Choosing an Electric Provider

Top Retail Electric Providers in TNMP Territory

Here’s a quick comparison of some popular REPs that serve TNMP’s delivery areas:

TXU Energy: A large, well-known REP offering a wide variety of plans (fixed, variable, renewable-backed) and strong customer support.

Gexa Energy: Positioned as a strong renewable-option provider with fixed-rate offerings and prominence in Texas deregulated markets.

Reliant Energy: Offers flexible plan types and is frequently cited among top REPs in Texas, including in TNMP territory.

4Change Energy: Recognized for strong value and service ratings in Texas; good choice if you prioritize plan simplicity and service quality.

Direct Energy: Large national brand with local presence, offering online tools, fixed‐rate plans and competitive offerings in deregulated Texas markets.

Each provider offers a mix of pricing, green energy, and plan perks, so it’s worth comparing based on what matters most to you.

Things to Consider When Choosing a REP

Before you sign up, here are a few key questions to ask:

• Do you want a fixed or variable rate? Fixed rates lock in your price, while variable rates can change with the market.
• Are there early cancellation fees? Some contracts charge a fee if you cancel before the term ends.
• Do you want renewable energy? You can choose a 100% green plan or a partial mix.
• How do they handle billing? Look for providers with user-friendly online accounts and mobile apps.
• Any special perks? Free nights, cash-back, or loyalty rewards might be a nice bonus.

How to Search for Outages

If you suspect a power outage in your area, since you are served by TNMP for delivery you can:

• Visit their outage map online: Go to TNMP’s outage map for real-time updates.
• Call their outage hotline: 888-866-7456 to report an outage or check status.
• Follow their Twitter/X account (@TNMPOne): They often post updates during widespread outages.

Their online outage map lets you see affected areas and estimated restoration times.

How to Report an Outage

To report an outage or a downed power line:

1. Call TNMP directly at 888-866-7456.
2. Use their online form to report an outage.
3. Don’t assume someone else has called! Always report if your home or neighborhood is affected.

For safety, always stay far away from downed power lines and call 911 if there’s an immediate hazard.

Rebates, Discounts, and Incentives from TNMP

TNMP offers an extensive catalog of incentives aimed at lowering usage and improving efficiency, whether you sign up with a particular REP or not. Because delivery service is independent of your REP choice, you retain eligibility for these programs. Key offerings include:

• Residential programs: Existing‐homes upgrades, “High-Performance Homes” (ENERGY STAR® new homes) and Low-Income Weatherization. These programs assist with insulation, high‐efficiency HVAC, smart thermostats, and more.
• Commercial/Institutional programs: The “COMPASS” Program (Commercial Partners Achieving Specialized Solutions) targets schools, government, and large commercial customers with incentives such as $400 per kW saved or $0.105 per kWh saved for qualifying efficiency upgrades (including solar PV).
• The general energy‐efficiency page frames TNMP’s mission: “Whether you’re looking to lower energy costs, improve comfort, increase your bottom line, or reduce your carbon footprint, TNMP is here to help.”

These incentive programs can significantly reduce your utility costs by lowering consumption, which complements any plan you choose from your REP. Check TNMP’s Energy Efficiency page for current offers or contact your REP for additional rebates available through your energy plan.

Energy Supply & Mix

Because TNMP acts exclusively as the delivery utility, the generation source and energy mix depend on your REP and the plan you choose. TNMP itself does not generate electricity for its distribution network.

However, TNMP’s service within the ERCOT region means your power flows through a wholesale market where generation comes from a diverse mix, natural gas, wind, solar, coal and more. When you select a plan labelled “100% renewable,” the REP acquires renewable energy certificates (RECs) that correspond to your usage; TNMP delivers the electrons just like any other plan.

Additionally, TNMP supports energy‐efficiency programs aimed at reducing consumption, which indirectly reduces demand on the generation supply.

Renewable Energy & Conservation Efforts

TNMP’s strategy emphasizes demand-side management (DSM) and efficiency as core components of its delivery responsibility. Although TNMP does not itself generate electricity, its efforts include:

• Providing programs that reduce customer usage and peak demand, thus easing strain on the generation and delivery system.
• Incentivizing solar PV installations through its commercial programs (e.g., solar PV eligible under COMPASS for schools/government).
• Ensuring efficient delivery infrastructure like tree trimming, line maintenance, and vegetation management are implicit parts of maintaining a lower outage risk environment.

For home shoppers, if you choose a REP plan labelled “100% renewable” and live in TNMP territory, you can pair that with TNMP’s efficiency programs to further reduce your environmental footprint and electricity cost.

If you live in a TNMP service area, you have lots of flexibility to choose an electricity plan that fits your lifestyle and budget. Whether you care about locking in a low fixed rate, going 100% renewable, or getting perks like free weekends, the choice is yours, while TNMP works behind the scenes to make sure the power keeps flowing.

FAQs About TNMP