Dominion Energy Coverage Area, Rebates, and Outage Tools

About Dominion Energy

Dominion Energy is a major U.S. utility company headquartered in Richmond, Virginia. They provide electricity to approximately 3.6 million customers across Virginia, North Carolina, and South Carolina, and deliver natural gas to about 500,000 customers in South Carolina. Dominion is also a leading developer of renewable energy projects, including offshore wind and solar power.

Dominion Energy Coverage Areas

Dominion Energy’s electric service areas include Virginia, North Carolina, and South Carolina. Their natural gas services are available in parts of South Carolina. If you’re in Ohio, Utah, Idaho, Wyoming, or North Carolina it’s important to note that Enbridge Gas has acquired Dominion Energy’s service areas in those states.

Virginia

Dominion Energy’s largest electric service territory is in Virginia, where it serves about 2.7 million electric customers. Coverage includes:

• Northern Virginia: Including suburbs of Washington, D.C. such as Alexandria, Fairfax, and Arlington (though parts of Arlington are served by a municipal utility).
• Central Virginia: Including Richmond, Charlottesville, and Fredericksburg.
• Tidewater / Hampton Roads: Including Virginia Beach, Norfolk, Newport News, and Chesapeake.
• Southwest Virginia: Some rural counties and small towns in this region also fall under Dominion’s electric grid.

Dominion Virginia also provides natural gas service in select areas, though most of their gas operations in the state have transitioned under regional utility partnerships or subsidiaries.

North Carolina

Dominion Energy serves electric customers in northeastern North Carolina, especially in rural and suburban communities near the Virginia border. This includes parts of:

• Halifax County
• Northampton County
• Warren County

Dominion Energy’s North Carolina service territory is significantly smaller than in Virginia, but still important for those in these border counties.

South Carolina

Dominion Energy is a major natural gas and electric provider in South Carolina, with service that expanded significantly after acquiring SCANA in 2019. In South Carolina, Dominion Energy serves:

• Electricity Customers: About 753,000 customers, primarily in the central and southern parts of the state, including:
  • Columbia
  • Charleston
  • Aiken
  • Orangeburg
  • Beaufort and Hilton Head areas
• Natural Gas Customers: Over 500,000 customers statewide, with coverage in:
  • Columbia
  • Greenville
  • Spartanburg
  • Charleston
  • Smaller communities throughout the state

This makes Dominion one of the largest dual-service energy providers in South Carolina, offering both electric and natural gas.

Ohio (No Longer Dominion-Owned)

Dominion Energy Ohio was sold to Enbridge in 2023. It is now known as Enbridge Gas Ohio, so while you may still see the Dominion name in legacy materials, it’s no longer part of Dominion Energy’s operations. That said, this area still operates in a deregulated market, where customers choose a retail natural gas provider (RNGP) while Enbridge maintains the infrastructure.

Where Dominion’s Energy Comes From

Dominion Energy utilizes a diverse mix of energy sources to supply power to its customers:

• Natural Gas (44%): A significant portion of their electricity generation comes from natural gas-fired power plants.
• Nuclear (30%): Nuclear energy is a key component of Dominion’s carbon-free electricity production.
• Renewables (15%): Dominion is investing heavily in renewable energy, including solar and offshore wind projects.
• Coal and Oil (11%): While moving towards cleaner energy, Dominion still operates some coal and oil-fired power stations.

The company has committed to achieving net-zero greenhouse gas emissions by 2050, aligning with broader environmental goals. If you’re eco-conscious, Dominion offers Green Power Programs where you can opt for 100% renewable energy for a small premium.

Commitment to Net-Zero Emissions

Dominion Energy has set an ambitious goal to achieve net-zero carbon and methane emissions by 2050. The company’s investments in offshore wind, solar energy, and energy storage are central to this commitment, aligning with broader environmental objectives and regulatory mandates.

Offshore Wind: Coastal Virginia Offshore Wind (CVOW)

Dominion Energy is leading the development of the Coastal Virginia Offshore Wind (CVOW) project, which is set to become the largest offshore wind farm in the United States. Located approximately 27 miles off the coast of Virginia Beach, this project will consist of 176 Siemens Gamesa wind turbines, each with a capacity of 14.7 megawatts, totaling 2.6 gigawatts (GW) of clean energy. Once operational in 2026, CVOW is expected to power up to 660,000 homes and significantly reduce carbon emissions.

To support this massive undertaking, Dominion is investing in infrastructure, including the construction of the Charybdis, the first U.S.-built offshore wind turbine installation vessel compliant with the Jones Act. This vessel will play a crucial role in installing turbines for CVOW and future offshore wind projects.

Solar Energy Expansion

Dominion Energy is also heavily investing in solar energy across several states. In Virginia, the company plans to add up to 16,100 megawatts (MW) of solar capacity by 2035 . Notable projects include:

• Dulles International Airport Solar Farm: An 835-acre solar project featuring 200,000 panels, expected to generate enough electricity to power 37,000 homes. This initiative also includes 50 MW of battery storage and aims for completion by 2026.
• Dominion Energy contributes to carbon-free electricity in New England primarily through its ownership and operation of the Somers Solar Center in Connecticut. This 5-megawatt photovoltaic solar facility, located in Somers, Connecticut, was acquired by Dominion in October 2013. The center consists of 23,150 Kyocera solar panels spread over 50 acres, generating approximately 5,400 megawatt-hours annually, enough to power about 5,000 homes.
• Land to Solar Program: Dominion encourages landowners to lease or sell land for solar development, promoting renewable energy growth while providing financial benefits to participants.

Energy Storage and Grid Modernization

To complement its renewable energy projects, Dominion is investing in energy storage solutions. The company has completed battery storage systems totaling 48 megawatt-hours (MWh), enhancing grid reliability and facilitating the integration of intermittent renewable sources .

How to Search for and Report Outages

Searching for Outages

Dominion Energy provides an online outage map where customers can view current outages in their area. This tool offers real-time updates and estimated restoration times.

Reporting an Outage

If you experience a power outage, you can report it through the following methods:

• Online: Log in to your Dominion Energy account and report the outage.
• Mobile App: Use the Dominion Energy app to report outages quickly.
• Phone: Call Dominion Energy at 866-366-4357 to report outages or downed power lines.

Dominion Energy Mobile App

The Dominion Energy mobile app is a convenient tool for managing your energy account. Available on both iOS and Android devices, the app allows you to:

• View and Pay Bills: Access your billing information and make payments securely.
• Monitor Energy Usage: Track your energy consumption to manage costs effectively.
• Report Outages: Quickly report power outages and receive updates.
• Manage Account Settings: Update your preferences and contact information.

The app also supports features like fingerprint or facial recognition for secure login.

Rebates, Discounts, and Incentives from Dominion Energy

Dominion Energy offers various programs to help customers save money and energy:

• Heating & Cooling Rebates: Receive rebates for purchasing and installing ENERGY STAR® qualified central air conditioners and heat pumps.
• Smart Thermostat Rebates: Get instant rebates on eligible smart thermostats to improve energy efficiency.
• Energy Star Products: Access discounts on energy-efficient appliances and products.
• Peak Time Rebates Program: Earn bill credits by reducing your energy use during peak demand periods.
• EV Charger Rebates: Incentives are available for installing electric vehicle chargers at home.
• Low-Income Assistance: Programs like EnergyShare help eligible customers with bills.

Dominion Energy is committed to providing reliable and increasingly clean energy to its customers. With a focus on renewable energy investments and customer-centric programs, they offer various options to help you manage your energy needs effectively.

FAQs About Dominion Energy