Find Out if True Natural Gas Is the Right Choice for Your Georgia Home
Key Takeaways
- As an exclusive Georgia affiliate of Coweta-Fayette EMC, True Natural Gas focuses heavily on straightforward fixed rates without hidden pricing gimmicks.
- The True Rewards loyalty program automatically discounts your monthly customer service charge by $0.50 every year you remain a customer in good standing.
- While their per-therm rates are highly competitive, customers are still responsible for mandatory Atlanta Gas Light (AGL) base charges, which apply to all Georgia residents.
True Natural Gas isn’t some faceless national conglomerate. Based in Newnan, Georgia, they are an affiliate of Coweta-Fayette EMC natural gas, which means they operate with a neighborly, cooperative mindset. While many providers focus on flashy introductory rates that inevitably skyrocket later, True Natural Gas focuses on transparent pricing, low overhead, and a commitment to keeping things simple. When you call them to set up service, you’re talking to someone right here in Georgia, not a call center halfway across the world. For consumers looking to avoid the traditional gimmicks of the deregulated energy market, this provider offers a refreshing approach built on reliability and trust.
True Natural Gas Plans and Pricing
Finding the right energy plan can feel overwhelming, but when comparing True Natural Gas rates Georgia residents can easily see the straightforward value. They provide a variety of clear-cut True Natural Gas plans designed to fit different household budgets and lifestyles without overcomplicating your monthly budget.
| Plan Name | Rate | Plan Type | Base Charge | Cancellation Fee | |
|---|---|---|---|---|---|
| Senior Citizen Plan | $ /THM | Rate | $3.45 | Check Availability | |
| Six Month Plan | $0.705 /THM | 6 Months Fixed Rate | $5.95 | Yes | Check Availability |
| 12 Month Plan | $0.749 /THM | 12 Months Fixed Rate | $5.95 | Yes | Check Availability |
| 24 Month Plan | $0.765 /THM | 24 Months Fixed Rate | $5.95 | Yes | Check Availability |
| Variable Market Pricing Plan | $2.030 /THM | 1 Months Variable Rate | $5.95 | None | Check Availability |
*plans and pricing may vary by area.
| Plan Type | Term Length | Best For | Cancellation Fee |
|---|---|---|---|
| Fixed-Rate Plan | 6 Months | Short-term renters or seasonal residents | Yes |
| Fixed-Rate Plan | 12 Months | Standard households wanting annual stability | Yes |
| Fixed-Rate Plan | 24 Months | Homeowners locking in long-term low rates | Yes |
| Variable-Rate Plan | Month-to-Month | People moving soon or wanting maximum flexibility | No |
Fixed-Rate Plans Versus Variable Rates
If you hate surprises when you open your mail, a fixed-rate plan is exactly what you need. You lock in a set price per therm for the duration of your contract (typically 6, 12, or 24 months). Even if wholesale gas prices spike dramatically in the winter due to heightened heating demand, your per-therm rate stays exactly the same. These plans are ideal for families on a strict budget and homeowners who want completely predictable monthly bills.
Conversely, variable-rate plans have no long-term contract and absolutely no cancellation fees. The price per therm fluctuates month-to-month based on the open energy market. We generally recommend these only for people who are planning to move soon or those who want the flexibility to switch providers at any time without facing a monetary penalty.
Learn more about The Difference Between Fixed and Variable Rate Plans
True Rewards Loyalty Program and Ways to Save
One of the standout features of this provider is the True Rewards loyalty program. Rather than offering complicated point systems that take years to decipher, they reward you with a simple, tangible discount on your bill just for sticking around.
- Automatic Enrollment: You don’t need to fill out any confusing forms or actively sign up. The moment you activate your service, you are enrolled.
- Yearly Discounts: For every 12 consecutive months you remain a customer and pay your bill on time, they discount your standard monthly customer service charge by $0.50.
- Maximum Savings: Over time, your mandatory $5.95 monthly fee can drop down to just $3.45 per month.
True Natural Gas also shows immense respect for those who serve and our seniors. They offer specialized discounted rates for customers aged 65 and older, as well as active or retired military members. Qualifying seniors immediately receive the reduced $3.45 monthly service charge without having to wait for the loyalty program to kick in.
True Natural Gas Coverage Area in Georgia
True Natural Gas operates exclusively on the Atlanta Gas Light (AGL) infrastructure. If you live in a part of Georgia where AGL maintains the underground pipes, you can safely choose True as your provider. Their reliable coverage spans a massive portion of the state, ensuring energy access for major metropolitan hubs and rural communities alike.
Major Cities and Regions Served Include:
- Atlanta & the Metro Area (Fulton, Gwinnett, Cobb, DeKalb, Marietta, Decatur, Alpharetta)
- Augusta
- Macon
- Savannah
- Athens
- Columbus
- Newnan (Their home base!)
When searching for True Natural Gas Atlanta services, rest assured that they cover almost the entirety of the perimeter and the surrounding expanding suburbs.
Fees, Contracts, and AGL Base Charges
Let’s talk about the fine print in plain English. Understanding your monthly statement is crucial, especially when distinguishing between what your energy marketer charges and what the state utility mandates. Here is what you need to know about starting and stopping your service.
- Credit Checks: Like almost all providers operating in Georgia, True Natural Gas will perform a soft credit check when you apply for service to determine if an initial deposit is required.
- Deposits: If your credit score doesn’t hit their internal threshold (typically around 640), a deposit of roughly $150 may be required to start service. However, they are known for being fair, and deposits are eventually returned to your account — with interest — after six months of on-time payments.
- Cancellation Fees: If you sign up for a fixed-rate plan and decide to leave before your contract is up, there is a standard industry cancellation fee. If you opt for a variable-rate plan, you face no cancellation fees whatsoever.
What People Are Saying About True Natural Gas
Before committing to an energy provider for the next year or two, it is always a wise idea to see what current customers are experiencing. True Natural Gas consistently ranks as one of the top providers for customer satisfaction according to the Georgia Public Service Commission’s monthly scorecard.
Better Business Bureau and TrustDale Sentiment
When checking third-party watchdogs, the company holds up incredibly well. True Natural Gas boasts an A+ rating with the Better Business Bureau (BBB), indicating a strong track record of quickly resolving the few customer complaints they receive. Furthermore, they are a certified partner with TrustDALE, meaning they have successfully passed consumer investigator Dale Cardwell’s rigorous 7-point investigative standard for honest pricing and stellar customer service.
Real Customer Feedback From Reddit
On local Georgia subreddits, user sentiment toward True Natural Gas is overwhelmingly positive when it comes to their long-term pricing. Many Reddit users note that True consistently offers some of the lowest per-therm rates in the state, especially when locking in a 12- or 24-month fixed contract. However, some users do express frustration over their total bill amounts during the colder winter months. It is important to note that this specific frustration is almost always directed at the unavoidably high AGL base charges, rather than True Natural Gas’s actual competitive rates.
Sustainability and Green Energy Initiatives
If you are an environmentally mindful consumer, you might be wondering about their green energy options. Currently, True Natural Gas does not offer specific renewable natural gas plans or built-in carbon-offset programs. If 100% carbon-neutral energy is a strict requirement for your household, you will need to look elsewhere.
However, they actively encourage “Smart Usage.” Because they operate with a cooperative mindset through Coweta-Fayette EMC, they prioritize helping customers reduce their overall energy consumption. They provide robust online resources on how to weatherize your home, upgrade your insulation, and lower your carbon footprint by simply using less energy. By helping you lower your consumption proactively, they help the planet and your wallet at the exact same time.
How to Manage Your Account and Pay Your Bill
In today’s digital world, managing your utilities should be completely seamless. The True Natural Gas login portal is intuitive and user-friendly, allowing you to bypass easily misplaced paper bills entirely. You can also download their mobile app, available on both iOS and Android platforms, to handle your account on the go.
Through the app or the online portal, you can pay your True Natural Gas bill instantly using a credit card or bank transfer, view your historical gas usage, manage your payment methods, and renew your plan when your contract is nearing its end.
If you prefer to mail a physical check, you can send your True Natural Gas pay bill correspondence directly to their exact physical mailing address:
True Natural Gas
807 Collinsworth Road
Palmetto, GA 30268
Customer Service and Contact Information
One of the absolute biggest advantages of choosing this provider is their locally based support team. If you need to resolve a billing issue, transfer service to a brand new address, or simply inquire about their current rates, you can easily reach them during standard business hours without waiting on hold for hours.
- True Natural Gas Contact Number: 770-502-0226
- Business Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. EST
Determining if True Natural Gas Fits Your Energy Needs
Choosing an energy provider comes down to what you value most for your home. If you want a company that strips away the constant confusion of the deregulated energy market and provides exactly what you need — reliable gas at a fair, predictable price — True Natural Gas is incredibly tough to beat.
Who this provider is best for:
- Budget-conscious families who want long-term, low fixed rates to stabilize their bills.
- Seniors and active military members looking to maximize their utility discounts immediately.
- Residents who highly value locally based customer service and transparent, easy-to-read billing.
Who should avoid this provider:
- Eco-conscious consumers specifically looking for 100% carbon-neutral or renewable natural gas plans.
- Renters who want flashy sign-up bonuses like free smart thermostats, airline miles, or gift cards.
Ultimately, if you value transparency, excellent local customer support, and stable pricing, True Natural Gas remains a top-tier, trustworthy choice for your Georgia home.
Frequently Asked Questions About True Natural Gas
Is True Natural Gas the same as Coweta-Fayette EMC?
True Natural Gas is a direct affiliate of Coweta-Fayette EMC. While they operate as a separate certified natural gas marketer across the state of Georgia, they maintain the exact same cooperative, community-first values as their parent electric membership corporation.
What is the $5.95 customer service charge on my True Natural Gas bill?
This baseline $5.95 monthly fee covers the administrative costs of managing your account, generating your billing, and providing you access to their Georgia-based customer support team. Through their loyalty program, this fee decreases by $0.50 each year, eventually dropping to as low as $3.45 per month.
How do I contact True Natural Gas customer service?
You can reach their customer service team by calling 770-502-0226 during their regular business hours, which are Monday through Friday from 8:00 a.m. to 5:00 p.m. EST. You can also securely manage your account directly through their online portal or mobile app.
Do I need to contact my current provider to cancel?
No. One of the absolute best parts about switching in Georgia is that True Natural Gas handles the transition for you. Once you sign up with them, they notify Atlanta Gas Light (AGL) and your old provider of the change. Your service will automatically transition on the first day of the next month.
Is there a credit check or a deposit required?
True Natural Gas does perform a standard credit check to determine if a deposit is needed.
– No Deposit: Generally required if your credit score is 640 or higher.
– $150 Deposit: Typically required for scores between 560 and 639.
– Good news: If you do pay a deposit, it is typically refunded to your account (plus interest) after 6 months of on-time payments.
How does the True Rewards program actually work?
It’s arguably the simplest loyalty program in the industry. For every year (12 consecutive months) you stay with them and pay on time, they knock $0.50 off your monthly service charge. Over time, that fee can drop from the standard $5.95 to just $3.45 per month. It’s their straightforward way of saying “thanks for sticking around.”
What are these AGL pass-through charges on my bill?
You’ll see AGL Pass-Through charges on every single Georgia gas bill, regardless of your provider. These are fees directly from Atlanta Gas Light for maintaining the actual pipes, meters, and emergency response teams in your area. True Natural Gas doesn’t profit from these; they simply collect them and pass them along to the utility company.
Can I get a discount as a senior or military member?
Absolutely. True is very generous here. Residents aged 65+ with a qualifying income can get a significant reduction on their monthly service charge (sometimes dropping to $3.45 immediately). Active and retired military members also have access to some of the lowest fixed rates available in the state.
Does True Natural Gas have a mobile app?
Yes! Because they are an affiliate of Coweta-Fayette EMC, you can download their mobile app (available on iOS and Android) to pay your bill, track your usage, and manage your account settings right from your smartphone.
About the Author
David has been an integral part of some of the biggest utility sites on the internet, including InMyArea.com, HighSpeedInternet.com, BroadbandNow.com, and U.S. News. He brings over 15 years of experience writing about, compiling and analyzing utility data.