Santanna Energy Services Plans, Pricing, and Coverage Area

About Santanna Energy Services

Santanna Energy Services is a reliable and established provider that has been serving customers since 1988, giving them over three decades of experience in the energy market. Their corporate headquarters are located in Austin, Texas, and they have built a reputation for providing retail electricity plans and smart home solutions to both residential and commercial customers across several states. The company proudly holds an A+ rating from the Better Business Bureau, which is a strong testament to their commitment to customer satisfaction and ethical business practices. They’re a 100% employee-owned company, which means the people you interact with have a direct stake in making sure customers are happy. They’re also involved in their communities through local sponsorships and strive to be a provider you can trust.

Santanna focuses on simplicity, value, and convenience. They emphasize giving people straightforward options for their energy needs, whether you want predictable billing, renewable energy choices, or flexible options for your lifestyle. They serve both residential and business customers.

Santanna Energy Services Plans & Pricing

Santanna Energy understands that every home is unique, so they offer a variety of plans designed to fit different needs and budgets. Their primary focus is on providing predictable pricing through fixed-rate plans, which protect you from market fluctuations for the duration of your contract. This means you can have peace of mind knowing your rate per kilowatt-hour (kWh) or therm (THM) won’t change, making budgeting for your utilities much easier.

• Fixed-Rate Plans: These lock in your energy supply rate for a set period, usually around 12 months. You’ll pay the same rate per unit of energy throughout the contract, which makes budgeting easier and protects you from sudden spikes in market prices. The trade-off is that if market rates drop, you won’t see those savings.
• Unlimited Energy Plans: Instead of charging you per unit of energy, these plans give you a flat supply fee each month. That means your supply cost doesn’t change even if you crank up the AC in the summer or run the heat nonstop in winter. It’s perfect for people who want total predictability, but keep in mind you’ll still pay your local utility for delivery and taxes.
• Earth-Friendly Plans: For both electricity and natural gas, Santanna offers “green” options. With electricity, they buy renewable energy credits to match your usage, and with natural gas, they offset emissions through carbon credits. These plans work just like regular fixed-rate plans but give you the added benefit of supporting sustainability.
• Specialized Options: Depending on your state, you may also see offerings like “Predict-A-Bill” or “Prime Plus,” which are designed to give even more stability or perks. These aren’t available everywhere, but it’s worth checking if they’re in your area.
• Commercial Plans: For business owners, Santanna offers custom commercial electricity plans. In some states, you can instantly compare and sign up online, while in others (like Illinois, Pennsylvania, and Ohio), you may need to fill out a form to receive a personalized quote .

Santanna’s Coverage Areas

Santanna provides service in several deregulated states across the Midwest and Northeast. These include Illinois, Indiana, Michigan, Ohio, and Pennsylvania.

Some of the major cities they cover are:

• In Ohio: Columbus, Cleveland, Cincinnati, Toledo, and Akron
• In Pennsylvania: Pittsburgh and Philadelphia
• In Illinois: Chicago and other areas served by major utilities like ComEd and Nicor

If you live in a deregulated part of one of these states, chances are Santanna has a plan option available to you.

Types of Energy

Santanna provides both electricity and natural gas supply. On the electricity side, they offer traditional fixed-rate or flat-fee plans as well as renewable options. For natural gas, you’ll find fixed-rate and carbon-offset plans.

Even though Santanna doesn’t deliver the energy itself (your local utility still does that), they determine how much you pay for the supply portion of your bill and give you choices in how your energy is sourced.

Cancellation Fees and Satisfaction Guarantee

Like most providers, Santanna’s fixed-rate plans often come with early termination fees if you cancel before the contract ends. These can be around $100–$120 depending on your state and plan. If you move out of their service area, you may be able to cancel without penalty.

The good news is that most states give you a rescission window, usually seven business days after signing up, when you can change your mind with no fees. Santanna also offers a 90-day satisfaction guarantee on some plans, giving you extra peace of mind if you’re unsure about committing.

Renewable Energy and Sustainability

Santanna has made an effort to give customers greener choices. Their Earth-Friendly Electricity plans match your usage with renewable energy credits, and their Earth-Friendly Natural Gas plans offset emissions through verified carbon programs. This means you can reduce your household’s carbon footprint without installing solar panels or making big changes to your lifestyle.

They also support community programs, charities, and environmental initiatives such as tree planting campaigns. Their employee-ownership model encourages long-term thinking, which often aligns with sustainability goals.

Other Things to Know About Santanna Energy

A few other points to keep in mind when shopping Santanna:

• Delivery charges and taxes are still billed by your local utility, so your total bill will include more than just Santanna’s supply rate.
• Contract lengths are usually 12 months, though some states may offer variations.
• Special promotions, bill credits, or introductory deals may be available, especially for Unlimited Energy plans.
• Customer reviews are mixed, while many people like the predictability of their plans, some complaints exist around sales methods and cancellation fees.

Why Choose Santanna Energy Services

Santanna can be a strong choice if you want long-term stability in your energy costs or if you like the idea of employee ownership and community-focused business. Their unlimited and fixed-rate options are great for households that want predictable monthly bills. Their Earth-Friendly plans make it easy to choose renewable or carbon-neutral energy without extra hassle.

With more than 30 years in the business, an A+ BBB rating, and flexible plan options, Santanna has earned a reputation as a solid alternative to the big utility supply default. If predictability, sustainability, or supporting a long-standing local company matter to you, Santanna is worth a look.

FAQs About Santanna Energy Services

About the Author

David Cosseboom

David has been an integral part of some of the biggest utility sites on the internet, including InMyArea.com, HighSpeedInternet.com, BroadbandNow.com, and U.S. News. He brings over 15 years of experience writing about, compiling and analyzing utility data.