True Natural Gas Rates, Plans, and Discounts

Who is True Natural Gas?

True Natural Gas isn’t some faceless national conglomerate. Based in Newnan, Georgia, they are an affiliate of Coweta-Fayette EMC. This is a huge deal for consumers because it means they operate with a “co-op” mindset.

While many providers focus on flashy introductory rates that skyrocket later, True Natural Gas focuses on “True” pricing, low overhead, no hidden fees, and a commitment to keeping things simple. When you call them, you’re talking to someone in Georgia, not a call center halfway across the world.

The Plans: Finding Your Best Fit

*plans and pricing may vary by area.

Types of Plans Offered by True Natural Gas

True Natural Gas offers a variety of plans designed to fit different lifestyles and budgets. Here’s the breakdown:

1. Fixed-Rate Plans (The Most Popular)

If you hate surprises when you open your mail, this is for you. You lock in a set price per therm for the duration of your contract (typically 6, 12, 18, or 24 months). Even if gas prices spike in the winter, your rate stays exactly the same.

Best for: Families on a budget and homeowners who want predictable monthly bills.

2. Variable-Rate Plans

These plans have no long-term contract and no cancellation fees. The price per therm fluctuates month-to-month based on the market.

Best for: People who are planning to move soon or those who want the flexibility to switch providers at any time without a penalty.

Learn more about The Difference Between Fixed and Variable Rate Plans

3. Senior & Military Discounts

One of the standout features of True Natural Gas is their respect for those who serve and our seniors. They offer specialized discounted rates for customers 65+ and active or retired military members. These are often some of the most competitive rates in the entire state. Plus they reduce the monthly charge from $5.95 to $3.45 for qualifying customers.

Coverage Areas: Is Your City Included?

True Natural Gas operates on the Atlanta Gas Light (AGL) infrastructure. If you live in a part of Georgia where AGL maintains the pipes, you can likely choose True.

Major Cities Served Include:

• Atlanta & the Metro Area (Marietta, Decatur, Alpharetta, etc.)
• Augusta
• Macon
• Savannah
• Athens
• Columbus
• Newnan (Their home base!)

Credit Checks, Deposits, and Fees

Let’s talk about the “fine print” in plain English.

• Credit Checks: Like almost all providers in Georgia, True Natural Gas will perform a credit check when you apply for service to determine if a deposit is required.
• Deposits: If your credit score doesn’t hit their internal threshold, a deposit may be required to start service. However, they are known for being fair, and deposits are eventually returned to your account (with interest!) after a period of on-time payments.
• Cancellation Fees: If you sign up for a Fixed-Rate Plan and decide to leave before your contract is up, there is a cancellation fee (standard in the industry). If you are on a Variable-Rate Plan, there are no cancellation fees.

The True Satisfaction Guarantee

True Natural Gas prides itself on its “True Blue” customer service. While they don’t have a flashy “money-back” gimmick, their guarantee is baked into their business model: No hidden fees. The rate you see is the rate you get. They consistently rank as one of the top providers for customer satisfaction according to the Georgia Public Service Commission’s monthly scorecard.

Managing Your Energy: The Mobile App & Tech

In today’s world, you shouldn’t have to wait for a paper bill. True Natural Gas offers a user-friendly online portal and a mobile app (available on iOS and Android).

• What you can do: Pay your bill instantly, view your historical gas usage, manage your payment methods, and renew your plan when your contract is nearing its end. It’s clean, simple, and gets the job done.

Conservation and “Green” Efforts

While natural gas is a fossil fuel, True Natural Gas encourages “Smart Usage.” They provide customers with tips and resources on how to weatherize their homes and reduce their carbon footprint by simply using less energy. By helping you lower your consumption, they help the planet and your wallet at the same time.

Why Choose True Natural Gas? (The Differentiator)

So, why choose them over the “big guys”?

1. The “No Gimmick” Promise: Many providers offer an “introductory rate” for one month that triples in month two. True doesn’t play those games. Their rates are competitive and transparent from day one.
2. Local Roots: Because they are an affiliate of a Georgia EMC, they have a vested interest in the local community. They aren’t just a utility; they are a neighbor.
3. Award-Winning Service: They consistently have one of the lowest complaint-to-customer ratios in the state.
4. Simplicity: Their billing statements are famous for being easy to read. You won’t need a magnifying glass or a degree in finance to figure out what you’re paying for.

If you value transparency, local customer support, and stable pricing, True Natural Gas is a top-tier choice for your Georgia home. They strip away the confusion of the energy market and provide exactly what you need: reliable gas at a fair price.

Ready to make the switch? Make sure you have your current account info (if switching) or your new address (if moving) handy, and you can usually get signed up online in under five minutes!

FAQs About True Natural Gas