- Spire is a long-established natural gas utility serving over 1.7 million customers across Missouri, Alabama, and Mississippi, known for dependable delivery and safety.
- Customers can take advantage of generous rebates on furnaces, water heaters, and smart thermostats, along with financing options for energy-efficient upgrades.
- Spire is working toward carbon-neutral operations by 2050 through pipeline modernization, renewable natural gas, and responsibly sourced gas initiatives.
- With local service teams, 24/7 emergency lines, and easy online account management, Spire makes it simple to manage your natural gas service.
About Spire
Spire Inc. (NYSE: SR) is a regulated natural-gas utility serving more than 1.7 million homes and businesses. Headquartered in St. Louis, Spire’s utility footprint today spans Missouri, Alabama, and Mississippi, with a mix of regulated utilities plus midstream (pipelines/storage) and a marketing arm. In the past few years Spire has emphasized system reliability upgrades, safety, and a plan to be carbon-neutral by mid-century across Scope 1 and 2 operations. They emphasize that natural gas is a foundational energy source that works even during power outages, providing peace of mind and comfort for heating your home, cooking, and providing hot water.
- Calculate Your Moving Costs
- Compare Moving Companies
- Get Multiple Quotes
- Move with Confidence
Spire Coverage Areas
Spire serves customers across Missouri, Alabama, and Mississippi, making it one of the largest natural gas utilities in the Midwest and South. In Missouri, Spire delivers gas to homes and businesses in both the St. Louis and Kansas City metros, along with communities like Springfield, Joplin, and St. Joseph. Down south, Spire Alabama covers much of central and northern Alabama, including Birmingham, Tuscaloosa, Montgomery, and Mobile. In Mississippi, service centers around Hattiesburg, Laurel, and Brandon, with smaller towns in the surrounding region also connected.
If you’re not sure whether your address is covered, Spire makes it easy to check, just enter your ZIP code or choose your county on their service area map. Each region has its own local customer support and emergency contact, so you’ll always have help close to home.
Where Spire’s Gas Supply Comes From
Spire is a local distribution company (LDC) that purchases natural gas from multiple interstate pipelines and suppliers, then delivers it through neighborhood mains and service lines. In eastern Missouri, the Spire STL Pipeline (in service since 2019) brings Appalachian shale gas (Marcellus/Utica) into the St. Louis area, improving supply diversity and resiliency. Historically, Spire Missouri has held significant firm transport on Mississippi River Transmission (MRT), and its portfolio taps Midcontinent, Gulf Coast, Northeast, and Rocky Mountain sources.
What’s really interesting is their forward-thinking approach to sustainability. Spire is actively working on incorporating Renewable Natural Gas (RNG) into their supply. RNG is a cool, carbon-neutral gas captured from sources like landfills and farms, meaning the energy you use could one day be part of a circular, eco-friendly cycle.
How to Check and Report Outages
Unlike electricity, gas service rarely “outages” in the same way, but construction damage, major weather, or pressure issues can disrupt service locally. Spire maintains an Outages page for system-wide status updates. If you smell gas or suspect a leak, leave immediately and call Spire’s 24/7 emergency line (or 911). Regional emergency numbers are listed here:
- Eastern Missouri: 800-887-4173
- Western Missouri: 800-582-1234
- Central/Northern Alabama & Mobile area: 800-292-4008
- Mississippi: 877-945-5427
Account Tools
Spire’s customer experience centers on My Account (web portal), you can pay bills, enroll in Auto Pay, view usage, and manage service online. While app stores show an internal “inSpire” employee app, Spire’s public, customer-facing tools are provided via the My Account website. If you prefer mobile, you can still access My Account from your phone’s browser, opt into paperless billing and notifications, and make one-time or recurring payments.
Rebates, Discounts & Ways to Save
Spire loves to reward customers for making energy-efficient choices. They offer a variety of rebates when you upgrade to high-efficiency natural gas appliances.
- Water heaters (tank & tankless): typical rebates up to $300–$350 depending on efficiency and size.
- Furnaces/boilers: often up to $300 for high-efficiency models.
- Smart thermostats: program availability varies by state/season.
Rebate amounts and eligibility can vary by location, so check your state’s page and the Rebate Application Guide (note the correct offer code for Eastern vs. Western Missouri). Spire also provides low-interest financing (often up to $15,000) for qualifying upgrades and a contractor network to simplify installation.
For help paying your bill, Spire participates in LIHEAP, operates the DollarHelp program (donor-funded pledges; Spire matches donations up to an annual cap), and offers additional assistance programs that can include bill credits or payment matching when funds are available.
Spire’s Commitment to a Greener Future
Spire’s sustainability plan includes carbon-neutral operations by mid-century, driven by:
- Pipeline replacement/modernization to cut methane emissions and enhance reliability.
- Fleet and facility efficiency improvements.
- Integrating renewable natural gas (RNG) and certified (responsibly sourced) gas where cost-effective.
Recent sustainability reports describe a Missouri RNG interconnect (landfill project) and expanded use of certified gas in winter portfolios, alongside multi-year emission-reduction progress.
Local Support and Community Initiatives
Spire Serves & Charitable Giving
Spire runs a corporate social responsibility program called Spire Serves, where they fund nonprofits and direct employee volunteer efforts in four focus areas: health & human services, civic & community development, education, and the environment. Through this program, Spire supports community organizations, matches employee donations, and channels resources where local needs are strongest.
They also grant “Dollars for Doers” where, for every 10 volunteer hours by an employee, Spire donates $100 to the nonprofit that employee served (up to a cap). And they match employee charitable giving: over the years, thousands of matched gifts have gone toward local causes.
DollarHelp: Helping Neighbors Stay Warm
Spire’s DollarHelp is a bill-assistance program that uses voluntary community donations to help customers who are struggling with natural gas bills. When you check a “red box” on your bill or donate via the My Account portal, those funds (plus Spire’s match up to $150,000/year) go to agencies that provide heating grants. If your household income is up to 300% of the federal poverty level and funds are available, you may qualify for a DollarHelp pledge.
Local Project Partnerships & Volunteering
Spire also partners on local, hands-on projects in the communities they serve. For example:
- In Jennings, Missouri, Spire volunteers built a greenhouse and improved raised garden beds at a school, supporting a community garden and mentoring program for students.
- In Mobile County, Alabama, Spire has helped with a farm-to-table program at Murphy High School, funding and volunteering on gardens, greenhouses, and curriculum to teach students about growing and cooking produce.
- In St. Louis, Spire volunteers help with St. Louis Public Schools (backpacks, mentoring), park cleanup, and GIS work to preserve local cemeteries, among other civic projects.
- In Alabama, Spire supports programs like Habitat for Humanity builds, environmental groups (like river protection), and literacy organizations.
They even give employees a paid “Day for Good” (eight hours) each year to volunteer in their communities.
Energy Assistance, Weatherization & Local Support Services
In addition to DollarHelp, Spire provides energy assistance and support services through local community action agencies. In Missouri, for instance, Spire partners with community agencies to help low-income customers access weatherization improvements, which reduce overall energy bills and improve home comfort.
In Alabama, Spire’s community support specialists can work with customers on custom plans when they’re struggling to pay.
Spire also invests in infrastructure upgrades locally (like pipeline replacement and system modernization) which benefit public safety, reduce leaks, and improve reliability in neighborhoods. These upgrades help lower long-term maintenance costs and environmental risks.
Other Useful Things to Know
Midstream assets that support reliability. In addition to its LDCs, Spire owns midstream infrastructure like the Spire STL Pipeline (65 miles) and MoGas Pipeline (263 miles), plus storage assets that help buffer price spikes and seasonal demand.
In July 2025, Duke Energy agreed to sell its Tennessee gas distribution business to Spire (target close Q1 2026), which, if approved and completed, would expand Spire’s service footprint beyond MO/AL/MS. (For now, Tennessee is not yet a Spire service area.)
Spire’s site centralizes start/stop/move requests, rates & tariffs, project notices, dig-safe (811) info, and appliance safety guidance. Their Beyond the Boots podcast occasionally covers upgrades, metering, and community programs if you like behind-the-scenes detail.
Is Spire a good fit for you?
If you’re in one of Spire’s service areas and prefer stable, reliable gas heat with rebate-supported upgrades (e.g., furnace, water heater, or smart thermostat), Spire is straightforward to work with, and their assistance programs are a meaningful safety net. If renewable content matters to you, keep an eye on Spire’s RNG and certified gas initiatives in Missouri and on continued emission-reduction reporting. For day-to-day convenience, plan on using My Account (web) for payments, usage, and service requests; it’s fast and widely supported on desktop and mobile browsers.
FAQs About Spire
How do I set up my natural gas service with Spire?
What payment methods does Spire accept?
Does Spire offer a Budget Billing or Average Payment Plan?
How can I read my gas meter? Is it necessary?
Are the appliance rebates only for homeowners, or can renters use them too?
I’m on a fixed income. Are there any assistance programs available?
About the Author
LaLeesha has a Masters degree in English and enjoys writing whenever she has the chance. She is passionate about gardening, reducing her carbon footprint, and protecting the environment.