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What is a Retail Natural Gas Provider?

Written By: David Cosseboom | Updated On: May 7th, 2025

If you’ve ever wondered why some people have a choice in who supplies their natural gas while others don’t, you’re not alone! Retail Natural Gas Providers (RNGPs) are companies that sell natural gas directly to customers in deregulated markets, while local utilities still handle delivery. This setup gives you more flexibility in pricing and plan options, much like choosing a cell phone carrier. Understanding how RNGPs work is the first step to deciding if switching could benefit your home or business.

A Retail Natural Gas Provider (RNGP) is a company that sells natural gas directly to consumers, homes and businesses, while relying on local utility companies to deliver it through existing pipelines. Think of it like this:

  • RNGP = The supplier (they sell the gas).
  • Local Utility = The delivery service (they bring the gas to your home).

In many states, natural gas markets are deregulated, meaning you can choose who supplies your gas (just like choosing an electricity provider). This gives you more control over pricing, contract terms, and even renewable energy options.

RNGP vs. Traditional Natural Gas Utilities: What’s the Difference?

Retail natural gas provider vs typical natural gas utility

When it comes to natural gas service, not all providers operate the same way. Traditional utilities and RNGPs each have their own pros and cons, and knowing the differences can help you decide which is best for your needs. Are you looking for price stability, better customer service, or eco-friendly options? Let’s compare the two to see how they stack up.

Retail Natural Gas Provider (RNGP)

  • Competitive Market: Operates in a deregulated or competitive market where consumers can choose their gas supplier from multiple companies.
  • Choice & Flexibility: You can shop for different plans, rates (fixed, variable), or green energy options.
  • Supply Charges: Bills you for the cost of the natural gas itself. This charge shows up as a line item on your gas bill.
  • Doesn’t Deliver Gas: The RNGP only sells the commodity, they don’t maintain pipelines or physically deliver the gas.
  • Separate from Utility: While you choose the supplier, your natural gas still arrives via the utility’s infrastructure.

Typical Natural Gas Utility

  • Regulated Monopoly: Operates as the sole provider in a service area; you don’t get to choose your supplier.
  • Handles Delivery: Owns and maintains the pipelines that physically deliver gas to homes and businesses.
  • Delivery Charges: Bills you for transportation and infrastructure maintenance (this is a separate charge from gas supply).
  • One-Stop Service: Provides both the delivery and supply (if you haven’t chosen a retail provider) on a single bill.
  • Regulated Rates: Prices are set or approved by public utility commissions, there’s no shopping around for lower rates.

1. Who Sets the Price?

2. Who Bills You?

  • Traditional Utility: You get one bill for both supply and delivery.
  • RNGP: You may get two bills, one from the RNGP for supply and one from the utility for delivery, or a single bill where the utility company handles everything.

3. More Choices & Perks

  • RNGP Benefits:
    • Competitive pricing (sometimes cheaper than utility rates).
    • Green energy options (some RNGPs offer carbon-neutral gas or renewable natural gas (RNG)).
    • Rewards programs, discounts, or bundled services (like combining gas and electricity).

Benefits of Choosing an RNGP

Why would someone switch from their trusted local utility to an RNGP? The answer lies in the extra perks and flexibility that many retail providers offer. From potential savings to cleaner energy choices, RNGPs can provide advantages that traditional utilities simply don’t. Let’s explore the top reasons why customers make the switch—and whether these benefits align with what you’re looking for.

  • Potential Cost Savings: If you lock in a fixed rate when prices are low, you could save money compared to a utility’s variable rate.
  • More Plan Options
    • Fixed-rate plans (stable pricing).
    • Variable-rate plans (can go up or down with the market).
    • Green energy plans (supports renewable natural gas or carbon offsets).
  • Better Customer Service: Some RNGPs focus heavily on customer experience, offering perks like:
    • Online account management.
    • 24/7 customer support.
    • No-deposit options for qualified customers.
  • Supporting Renewable Energy: Some RNGPs offer Renewable Natural Gas (RNG), gas made from organic waste (like landfills or farms), helping reduce carbon emissions.

Largest Retail Natural Gas Providers in the U.S.

If you’re considering an RNGP, you’ll want to know which companies are the most reputable and widely available. Some providers operate in multiple states, while others specialize in specific regions. Whether you prioritize low rates, green energy, or top-rated customer service, this list will help you start your search on the right foot.

Here are some of the biggest RNGPs to consider:

  1. Constellation Energy: Known for competitive rates and green energy options.
  2. Direct Energy: Offers flexible plans and rewards programs.
  3. Just Energy: Provides fixed-rate plans and carbon-neutral options.
  4. NRG Energy: A major player with bundled electricity and gas plans.
  5. XOOM Energy: Specializes in affordable fixed-rate contracts.
Reminder: Availability depends on your state, some areas are fully deregulated, while others aren’t.

How to Choose the Best RNGP for You

Picking the right natural gas provider isn’t just about finding the cheapest rate, it’s about matching a plan to your lifestyle and priorities. Do you want long-term price stability? Are you passionate about reducing your carbon footprint? This section will walk you through the key factors to consider so you can make a confident, well-informed decision.

1. Check Your State’s Deregulation Status

Not all states allow RNGPs. States like Georgia, Ohio, Pennsylvania, New York, Florida, and Illinois have deregulated markets, in fact 23 states plus Washington, DC, but rules vary and some have only deregulated commercial natural gas.

2. Compare Rates & Plans

If you live in a state that has deregulated natural gas, providers still vary by location. Search your Zip Code to see which providers and plans are available in your area.

3. Read the Fine Print

  • Early termination fees?
  • Rate increases after an introductory period?
  • Customer reviews? (Check BBB, Google, or Trustpilot.)

4. Consider Green Energy Options

If sustainability matters to you, look for RNGPs offering Renewable Natural Gas (RNG) or carbon offset programs.

Deciding whether to stick with your traditional utility or switch to an RNGP ultimately comes down to your personal needs and preferences. Some people love the flexibility and potential savings, while others prefer the simplicity of staying with their local provider. No matter what you choose, being an informed consumer means you’re already ahead of the game!

If you like having more control over your natural gas costs, enjoy shopping for deals, or want to support cleaner energy, an RNGP could be a great fit! Just be sure to compare plans carefully and avoid sneaky fees.

FAQs About RNGPs

How is an RNGP different from my current gas utility?

Your traditional utility is the default provider and usually has regulated rates. An RNGP operates in competitive markets, offering different plans (fixed/variable rates), green energy options, or perks like rewards programs.

Will switching to an RNGP change my gas service reliability?

Nope! Your local utility still delivers gas and maintains pipelines, so outages, leaks, and emergencies are handled the same way. Only the supplier (and possibly your bill) changes.

Can I save money with an RNGP?

If you lock in a low fixed rate or find a promo deal, you might pay less than the utility’s variable rate. But always compare plans, some RNGPs have hidden fees or rate hikes after introductory periods.

Are there green or renewable natural gas options?

Some RNGPs offer Renewable Natural Gas (RNG), made from organic waste, or carbon-neutral plans that offset emissions. Check for terms like “green gas” or “RNG” in plan details.

Will I get two bills if I switch?

It depends. Some RNGPs bundle supply charges onto your utility bill, while others bill separately. Ask the provider before signing up!

Are there cancellation fees?

Many RNGPs charge early termination fees (ETFs) if you cancel a fixed-rate plan early. Always read the contract terms!

Can I switch back to my utility later?

Yes! In most cases, you can return to the utility’s default rate after your contract ends (or pay a fee to leave early).

Do RNGPs offer customer rewards or discounts?

Some do! Look for perks like:
– Bill credits for referrals.
– Bundled discounts (gas + electricity).
– Loyalty programs.

About the Author

David Cosseboom Author Image

David has been an integral part of some of the biggest utility sites on the internet, including InMyArea.com, HighSpeedInternet.com, BroadbandNow.com, and U.S. News. He brings over 15 years of experience writing about, compiling and analyzing utility data.