- Website: https://penstarpower.com/
- Phone Number: 800-427-4663
Penstar Power is a retail electric provider offering electric service to home and businesses in the deregulated Texas market. Owned by 3000 Energy Corp and established in 2004, Penstar Power is based in Dallas and focuses on short-term and pay as you go electric plans.
Penstar Power Coverage Map
Penstar Power offers electricity to 196 counties and over 1000 cities across the state of Texas, including Dallas, Houston, and Arlington.
Penstar Power Plans & Pricing
Prepaid Plans
A prepaid plan from Penstar allows customers to purchase electricity in advance with no credit check, deposit, or cancellation fee. Penstar Power claims your new electric service can be activated the same day you sign up for a prepaid plan. An activation fee may be required for some plans. For example, the Simply Smart plan requires a $75 activation fee.
No Contract Variable Rate Plans
The rates for electricity on a variable rate plan vary from month to month and fluctuate with the market. The main benefit of a variable rate plan is that you are not locked into a contract and are able to switch providers or plans at any time.
Price Protected Plan
A price protected plan, or fixed rate plan, is one where your rate is locked in for a certain period of time. A contract is required for the duration of the locked in rate and an early termination fee may be applied if you cancel before the end of the contract. Penstar Power offers a six month fixed rate plan.
Penstar Power Fees
All Penstar Power plans incur a $4.95 monthly service fee, this fee is charged regardless of how much electricity you use. Early cancellation fees for price protected (fixed rate) plans can run up to $150.
Texas State Customer Complaints
According to the Public Utility Commission of Texas, Penstar Power received only a single complaint in 2022.
| Complaint Type | Number of Complaints |
| Total | 1 |
| Slamming | 0 |
| Cramming | 0 |
| Billing | 1 |
| Quality of Service | 0 |
| Discontinuation of Service | 0 |
| Provision of Service | 0 |
| Other | 0 |