- Natural gas rates with Texas Gas Service are regulated and stable, no surprise rate hikes like some electricity plans, so budgeting is easier.
- With 24/7 emergency support, free safety checks, and a track record of dependable service, they prioritize keeping your home safe and warm.
- They support renewable natural gas (RNG) from landfills and farms, offering greener energy without changing your appliances.
About Texas Gas Service
When it comes to keeping homes cozy, businesses running, and communities thriving, Texas Gas Service has been a trusted name for over 75 years. As the largest natural gas distribution company in Texas, they’re not just another utility provider, they’re neighbors who genuinely care. Serving more than 1.2 million customers across the state, they’ve built a reputation for reliability, safety, and outstanding customer service, all while keeping energy affordable.
What sets them apart? Deep Texas roots and a commitment to local communities. Whether they’re supporting disaster relief efforts, partnering with local charities, or investing in sustainable energy solutions, Texas Gas Service goes beyond just delivering gas, they’re powering the lives and livelihoods of Texans every day. Plus, as a proud subsidiary of ONE Gas, Inc. (a 100% natural gas-focused Fortune 1000 company), they bring financial stability and industry expertise to the table.
Texas Gas Service Coverage Areas & Types of Energy
Texas Gas Service serves over 1.2 million customers across more than 550 communities in Texas, including major metro areas like Austin, El Paso, the Rio Grande Valley, and parts of North Texas. They specialize exclusively in natural gas, making them experts in delivering this clean, cost-effective energy source. If you’re considering a switch to natural gas, or just looking for a better provider, they make it easy with straightforward pricing and excellent service.
Texas Gas Service & Renewable Natural Gas (RNG): A Cleaner Energy Future
If you’re passionate about sustainability, you’ll love how Texas Gas Service is pioneering renewable natural gas (RNG), a game-changer for eco-conscious households.
What Is Renewable Natural Gas (RNG)?
RNG is carbon-neutral gas made from organic waste, like landfill emissions, agricultural manure, or food scraps. Instead of letting methane (a potent greenhouse gas) escape into the atmosphere, it’s captured, purified, and injected into existing gas pipelines. The result? The same reliable energy, with a fraction of the environmental impact.
How Texas Gas Service Supports RNG
- Partnering with RNG Producers
- They work with landfills, farms, and wastewater plants across Texas to procure RNG and blend it into their supply.
- Example: They’ve supported projects like the McCommas Bluff Landfill in Dallas, which converts methane emissions into usable RNG.
- Green Tariff Programs
- Some customers (especially businesses) can opt into voluntary RNG plans, where a portion of their gas comes from renewable sources.
- Residential RNG options are growing, ask if they’re available in your area!
- Advocating for Clean Energy Policies
- Texas Gas Service actively lobbies for state and federal incentives to expand RNG infrastructure, making it more affordable for customers.
Why RNG Matters for Your Home
- Same pipes, cleaner fuel: RNG works with your existing gas appliances—no upgrades needed.
- Fights climate change: RNG can be carbon-negative (yes, better than zero!) by preventing methane pollution.
- Supports local economies: RNG projects create jobs in Texas, from waste facilities to tech innovation.
Checking & Reporting Outages
Nobody wants to be left in the cold, so Texas Gas Service offers quick ways to check and report outages. If your gas service is interrupted, you can:
- Check outages online: Visit their Outage Map for real-time updates.
- Report an outage: Call their 24/7 emergency line at 1-800-959-LEAK (5325) for immediate assistance. Safety is their top priority, so if you smell gas (which has a rotten egg odor), leave the area and call right away—don’t wait!
- Mobile app: Check or report outages on the go.
Texas Gas Service Mobile App
Managing your gas service has never been easier with the Texas Gas Service mobile app. You can pay your bill, track usage, report emergencies, and even schedule service appointments, all from your phone. It’s a great tool for staying on top of your account while on the go.
The app also provides real-time updates on service interruptions, so you can quickly see if there’s an outage in your area or report one if needed.
- Open the app and navigate to the “Outages” or “Service Alerts” section.
- If your gas service is affected, you’ll see status updates and estimated restoration times.
- You can also report an outage directly through the app if you’re experiencing a problem.
If you haven’t downloaded it yet, it’s available for iOS and Android, just search “Texas Gas Service” in your app store!
Texas Gas Service Rebates, Discounts & Incentives
Looking to save money? Texas Gas Service offers several programs to help:
- Energy efficiency rebates: Upgrade to high-efficiency natural gas appliances (like water heaters or furnaces) and get cash back.
- Budget Billing: Smooth out seasonal bill spikes with predictable monthly payments.
- Assistance programs: If you’re facing financial hardship, they partner with local agencies to provide bill-payment assistance.
Why Choose Texas Gas Service?
Switching to (or sticking with) Texas Gas Service means getting dependable service from a company that truly cares about its customers. They’re locally focused, committed to safety, and always looking for ways to help you save. Plus, natural gas is often cheaper than electricity for heating and cooking, making it a smart choice for budget-conscious households.