Texas Gas Service Plans, Coverage Area, and Outage Tools

About Texas Gas Service

If you are moving to Austin, El Paso, or the Rio Grande Valley, there is a very high chance your natural gas will be supplied by Texas Gas Service. As the third-largest natural gas distribution company in the state, they are a staple of Texas infrastructure. Texas Gas Service is a division of ONE Gas, Inc. (NYSE: OGS), one of the largest publicly traded, 100% regulated natural gas utilities in the United States.

While the modern iteration of the company was formed in 2003, their roots run deep, dating back to 1929 with the Southern Union Company. Today, they serve over 644,000 customers across the state. They are known for being a reliable, regulated utility, meaning their rates and services are overseen by local municipalities and the Railroad Commission of Texas, ensuring fair pricing and safety standards.

What sets them apart? Deep Texas roots and a commitment to local communities. Whether they’re supporting disaster relief efforts, partnering with local charities, or investing in sustainable energy solutions, Texas Gas Service goes beyond just delivering gas, they’re powering the lives and livelihoods of Texans every day.

Texas Gas Service Coverage Areas & Types of Energy

Provider Profile: Texas Gas Service

Company Overview If you are moving to Austin, El Paso, or the Rio Grande Valley, there is a very high chance your natural gas will be supplied by Texas Gas Service. As the third-largest natural gas distribution company in the state, they are a staple of Texas infrastructure. Texas Gas Service is a division of ONE Gas, Inc. (NYSE: OGS), one of the largest publicly traded, 100% regulated natural gas utilities in the United States.

While the modern iteration of the company was formed in 2003, their roots run deep, dating back to 1929 with the Southern Union Company. Today, they serve over 644,000 customers across the state. They are known for being a reliable, regulated utility—meaning their rates and services are overseen by local municipalities and the Railroad Commission of Texas, ensuring fair pricing and safety standards.

Texas Gas Service Coverage Areas

As the name implies, Texas Gas Service operates exclusively within the state of Texas. However, unlike some providers that blanket the entire state, they serve specific, distinct regions.

Major Regions & Cities Served:

North Texas / Panhandle: They serve pockets of the Panhandle and North Texas, including Borger and Weatherford.

Central Texas: This is one of their largest hubs, covering the greater Austin metropolitan area. This includes Bee Cave, Lakeway, Sunset Valley, Kyle, and Buda.

West Texas: They are the primary provider for El Paso, serving the vast majority of the city and surrounding communities.

Rio Grande Valley (RGV): They have a significant footprint in South Texas, including cities like McAllen, Mission, Harlingen, Brownsville, and Pharr.

Gulf Coast: Service extends to the Galveston and Port Arthur areas.

Texas Gas Service Energy Supply & Mix

Unlike electricity providers where you might choose between “wind,” “solar,” or “coal” plans, natural gas service is more uniform. Texas Gas Service sources its supply from the abundant natural gas basins located in and around Texas, such as the Permian Basin and the Haynesville Shale.

Because Texas is a top producer of natural gas, the supply chain is relatively short and efficient. Texas Gas Service (via ONE Gas) manages the local distribution lines, the “last mile” of pipes that bring gas from the major interstate pipelines directly to your meter. Their focus is on the safe transportation of this fuel rather than the exploration or drilling side of the industry.

Texas Gas Service & Renewable Natural Gas (RNG): A Cleaner Energy Future

If you’re passionate about sustainability, you’ll love how Texas Gas Service is pioneering renewable natural gas (RNG), a game-changer for eco-conscious households.

What Is Renewable Natural Gas (RNG)?

RNG is carbon-neutral gas made from organic waste, like landfill emissions, agricultural manure, or food scraps. Instead of letting methane (a potent greenhouse gas) escape into the atmosphere, it’s captured, purified, and injected into existing gas pipelines. The result? The same reliable energy, with a fraction of the environmental impact.

How Texas Gas Service Supports RNG

1. Partnering with RNG Producers
   • They work with landfills, farms, and wastewater plants across Texas to procure RNG and blend it into their supply.
   • Example: They’ve supported projects like the McCommas Bluff Landfill in Dallas, which converts methane emissions into usable RNG.
2. Green Tariff Programs
   • Some customers (especially businesses) can opt into voluntary RNG plans, where a portion of their gas comes from renewable sources.
   • Residential RNG options are growing, ask if they’re available in your area!
3. Advocating for Clean Energy Policies
   • Texas Gas Service actively lobbies for state and federal incentives to expand RNG infrastructure, making it more affordable for customers.

Why RNG Matters for Your Home

• Same pipes, cleaner fuel: RNG works with your existing gas appliances—no upgrades needed.
• Fights climate change: RNG can be carbon-negative (yes, better than zero!) by preventing methane pollution.
• Supports local economies: RNG projects create jobs in Texas, from waste facilities to tech innovation.

Checking & Reporting Outages

Nobody wants to be left in the cold, so Texas Gas Service offers quick ways to check and report outages. If your gas service is interrupted, you can:

• Check outages online: Visit their Outage Map for real-time updates.
• Report an outage: Call their 24/7 emergency line at 1-800-959-LEAK (5325) for immediate assistance. Safety is their top priority, so if you smell gas (which has a rotten egg odor), leave the area and call right away, don’t wait!
• Mobile app: Check or report outages on the go.

Texas Gas Service Mobile App

Texas Gas Service offers a user-friendly mobile app simply titled “Texas Gas Service.” It is available on both iOS and Android platforms.

Key Features:

• Bill Pay: View your current balance and pay your bill instantly.
• Usage Tracking: View your monthly natural gas usage history to spot trends or spikes.
• Auto-Pay Setup: Manage your bank drafts and billing preferences.
• Start/Stop Service: Convenient for those who are moving and need to transfer their account.

Texas Gas Service Rebates, Discounts & Incentives

One of the best perks of being a Texas Gas Service customer is their robust Energy Efficiency Program. They offer cash rebates to help offset the cost of upgrading to high-efficiency gas appliances. These programs are designed to lower your monthly consumption.

Common Rebates (Availability varies by region):

• Smart Thermostats: Rebates for installing Wi-Fi-enabled thermostats that help manage heating costs.
• Water Heaters: Significant rebates for installing tankless water heaters or high-efficiency storage tank models.
• Natural Gas Furnaces: Cash back for replacing an older electric or gas furnace with a new, high-efficiency gas model.
• Clothes Dryers: Incentives for purchasing gas dryers, which are often more efficient than electric counterparts.
• New Construction: specific packages for homebuilders who plumb new homes for gas.

Other Interesting Info for Shoppers

• Share The Warmth: They operate a charitable program that helps elderly or low-income residents pay their heating bills during the winter. You can opt to round up your bill to contribute.
• Call 811: They are huge advocates of the “Call Before You Dig” safety initiative. If you are planning any landscaping that involves digging, they will come out and mark your gas lines for free to prevent accidents.
• Budget Billing: If you want to avoid high bills during the winter (when gas usage peaks for heating), they offer an “Average Payment Plan” that smooths your costs out over 12 months, making your bill predictable year-round.

Why Choose Texas Gas Service?

Switching to (or sticking with) Texas Gas Service means getting dependable service from a company that truly cares about its customers. They’re locally focused, committed to safety, and always looking for ways to help you save. Plus, natural gas is often cheaper than electricity for heating and cooking, making it a smart choice for budget-conscious households.

FAQs About Texas Gas Service