- PNG serves over a million customers across North Carolina, South Carolina, and Tennessee (though Tennessee customers will transition to Spire in 2026).
- Customers can save with rebates on high-efficiency furnaces, water heaters, and other appliances, plus bill-smoothing payment plans.
- PNG emphasizes calling 811 before digging and has clear emergency steps if you smell gas, leave, call 911, then notify PNG.
- PNG offers a GreenEdge program to offset carbon emissions, invests in renewable natural gas, and uses advanced leak-detection tech to cut methane emissions.
About Piedmont Natural Gas
It’s always nice to know a little about the company you’re inviting into your home, right? Piedmont Natural Gas (PNG) has been a cornerstone of the community since 1951. They’ve spent decades building a reputation for reliability and top-notch customer service. A key thing to know is that they’re now a proud part of the Duke Energy family. This isn’t just a corporate detail; it means they have the strong backing and resources of one of the nation’s largest energy companies, while still maintaining that local, community-focused feel. Their mission is simple, to provide safe, reliable, and affordable natural gas service while being a good neighbor in the communities they serve.
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PNG Coverage Areas
Piedmont Natural Gas lights up homes and businesses across the vibrant Carolinas and Tennessee. They’re a key player in this region, serving over a million customers. If you’re in one of these states, there’s a good chance they’re in your neighborhood!
- North Carolina: This is their home turf! They serve many of the state’s largest and most bustling cities, including Charlotte, Raleigh, Durham, Greensboro, Winston-Salem, Asheville, Fayetteville, and Cary.
- South Carolina: They also have a strong presence here, providing service to areas in and around Greenville, Spartanburg, Anderson, and Laurens.
- Tennessee: Piedmont extends its service into the Volunteer State, primarily in the Nashville and Middle Tennessee regions.
Important 2025–26 update: Duke Energy has agreed to sell PNG’s Tennessee local distribution business to Spire Inc. (announced July 29, 2025), a transaction expected to close in early 2026. Until closing, PNG continues normal operations; after closing, most Nashville-area customers are expected to transition to Spire. If you’re in Tennessee, check who your gas utility is when you start/stop service during this transition.
Where PNG’s Energy Comes From
The natural gas that PNG delivers to your home is sourced right here in North America. They work with a diverse network of producers to tap into the vast natural gas reserves across the United States and Canada. This is a pretty big deal for a couple of reasons. First, it supports local and national jobs and energy independence. Second, the gas travels through a vast, modern pipeline system that Piedmont meticulously manages and monitors 24/7 to ensure a steady, reliable flow straight to your stove, furnace, or fireplace.
PNG is a distributor, it delivers gas that arrives via the interstate pipeline network serving the Southeast and Mid-Atlantic. PNG’s historical supply portfolio has included deliveries from major pipelines such as Transco (Williams), Tennessee Gas Pipeline, Columbia Gas, and storage/LNG resources used for reliability and peak needs in the Carolinas and Nashville. At the state level, for example, North Carolina’s gas is supplied by interstate pipelines entering from South Carolina and Virginia (including Marcellus/Utica shale gas), PNG contracts with these upstream systems to serve its customers.
Safety, Outages & How to Report an Issue
Natural-gas “outages” are handled differently than electric outages. Service interruptions are rare, but it’s always smart to know what to do just in case. Piedmont makes this process incredibly easy.
How to Report an Outage: If your gas is out, or you smell the distinctive “rotten egg” odor of gas, safety is the number one priority. If you only suspect an outage (and there is no gas odor), you can report it quickly through your online account on their website or, even more conveniently, through their mobile app. However, if you smell gas, leave the area immediately and then call their 24/7 emergency line at 1-800-752-7504 or 911 from a safe distance. They take these calls extremely seriously and will dispatch a crew right away.
How to Search for Outages: The quickest way to see if there’s a known issue in your area is to visit their Outage Map directly on the Piedmont Natural Gas website. This handy, color-coded map gives you a real-time view of any reported outages, crew status, and estimated restoration times.
Account Access
PNG offers an online account portal to start/stop service, view usage, and pay bills. You can pay as a guest or sign in to save payment methods; phone payments run through Speedpay (24/7). Notably, PNG does not have its own dedicated mobile app for natural gas utility accounts; management is via the web portal and phone. (Be careful with unrelated “Piedmont Propane” apps, those are for a different company/service.)
Rebates, Discounts & Incentives
PNG offers a fantastic array of rebates and incentives that can make your home more efficient and lower your energy bills. When you’re shopping for new appliances, be sure to check their website for current offers. These often include:
- Rebates on high-efficiency natural gas furnaces, water heaters, ranges, dryers, and even log sets for your fireplace.
- Energy Efficiency Discounts for completing a home energy assessment.
- Programs like their “Appliance Check-Up” reminder service to help you maintain your equipment for peak performance and longevity.
Investing in an efficient appliance with a rebate is a win-win: you get a modern, effective new appliance and lower operating costs for years to come.
PNG also offers an Equal Payment Plan that smooths seasonal bill swings into predictable monthly payments, handy if winter spikes are a concern.
Assistance Available from PNG
If you hit a rough patch, PNG can connect you with help.
- LIHEAP provides income-qualified bill assistance.
- PNG’s Share the Warmth “round-up” program supports local agencies that assist households with any home energy source (not just gas).
- PNG also supports flexible payment arrangements during hardships.
Renewable Energy & Conservation Efforts
PNG is leaning into lower-carbon options through GreenEdge, a simple, $3-per-month block program that helps offset a portion of your home’s gas emissions by funding carbon offsets and supporting renewable natural gas (RNG) projects. Customers can choose how many blocks to purchase and receive reporting on program impact.
On the operations side, PNG (with Duke Energy) has been piloting and deploying advanced methane monitoring, satellites, sensors, and analytics, to rapidly detect and reduce leaks; the platform has achieved substantial reductions in recordable leaks and continues to expand with U.S. DOE support. PNG also operates a network of public CNG fueling stations for fleets and NGVs, expanding access to lower-emission transportation fuels in the Carolinas and Tennessee.
Other Helpful Products & Services
Through Gas Advantage, PNG offers Home Protection Plans (administered with HomeServe) to cover certain repairs, plus referrals to vetted contractors for equipment installs. If you’re converting to gas or adding appliances (furnace, water heater, range, generator), PNG can guide you through options and eligible rebates.
Should you choose Piedmont Natural Gas?
If you live in PNG’s service area and want a straightforward utility experience with solid safety practices, easy online billing, and practical rebates for efficiency upgrades, PNG checks those boxes. Environmentally minded? GreenEdge offers a low-friction way to shrink your footprint today while PNG advances leak-detection tech and supports RNG development. If you’re in Tennessee, keep an eye on the Spire transaction timeline as you plan moves or upgrades in 2025–26.
FAQs About PNG
I’m moving to a new home. How do I start or transfer my Piedmont Natural Gas service?
What are the different ways I can pay my bill?
Are there any programs to help manage my bill if I’m on a fixed income or tight budget?
How can I monitor how much gas I’m using?
Does Piedmont offer any special discounts for senior citizens?
What should I expect if there is a planned outage for maintenance in my area?
I’ve heard about “Renewable Natural Gas.” What is it, and is it an option for me?
About the Author
David has been an integral part of some of the biggest utility sites on the internet, including InMyArea.com, HighSpeedInternet.com, BroadbandNow.com, and U.S. News. He brings over 15 years of experience writing about, compiling and analyzing utility data.